University of South Carolina is hiring a Director of CRM Technology. The role leads the technology behind the Graduate School's constituent relationship management (CRM) system, which the university uses to meet its graduate enrollment goals. The director also connects the CRM with other graduate admissions applications and with Banner, the university's student information system, and manages who can access those systems and how they are trained.
Highlights
Oversee the Graduate School CRM's functionality, including training, documentation, development, and maintenance, and serve as the main point of contact for the CRM vendor.
Develop and carry out a technology strategy with stakeholders for using the CRM to improve graduate recruitment and enrollment activities.
Lead the planning, implementation, and monitoring of CRM integrations, including creating and testing data bridges between the CRM, the university's enterprise resource planning (ERP) system tools, and third-party vendors.
Review data and application imports and exports with internal and external stakeholders, and document all processes.
Hire, train, and supervise a full-time staff member who handles CRM software updates, daily technical support, and role-based access to student systems.
Set up user permissions, groups, and roles, along with onboarding and training for new and continuing users of enterprise student systems such as Banner, DegreeWorks, and the Datawarehouse.
Create security measures that protect CRM data integrity and keep the system compliant with admissions policies and data security and privacy requirements.
Bachelor's degree in a job-related field and 3 or more years of related experience, with an equivalent combination of certification, training, education, or experience accepted in its place.
Preferred experience with enrollment management CRMs, Banner Student, and Banner Document Management, plus SQL skills and an understanding of admissions and enrollment management trends.
Market pay range of $86,515 to $134,098, with salary based on qualifications.
Full-time, 37.5 hours per week on the Columbia campus, with a standard 8:30am to 5:00pm schedule and flexibility to meet the department's needs.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by November 30, 2026.
The University of South Carolina offers a valuable benefits package including but not limited to:
Health and Life Insurance
Retirement Programs
Paid Tuition
Dependent Scholarships
Annual Leave
Sick Leave
13 Paid Holidays (including an extended December holiday)
Paid Parental Leave
Professional Development Opportunities
Click here to learn more about why you should work at USC.
Posting Details
Posting Summary
Logo | Posting Number | STA00838PO26 Job Family | Information Technology Job Function | IT Business Systems Analysis USC Market Title | IT Business Analysis Manager Link to USC Market Title | https://uscjobs.sc.edu/titles/133273 Job Level | P3 - Professional Business Title (Internal Title) | Director of CRM Technology Campus | Columbia Work County | Richland College/Division | Division of Academic Affairs and Provost Department | PROV Graduate School State Pay Range | T07 USC Market Range | MRK - $86,515 $110,307 $134,098 Anticipated Hiring Range | Salary commensurate with qualifications Location of Vacancy | Part/Full Time | Full Time Hours per Week | 37.5 Work Schedule | Standard working schedule: 8:30am – 5:00pm Must be willing to work a flexible schedule to meet the needs of the department.
Basis | 12 months Job Search Category | Information Technology
About USC
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond. Veterans' Preference Statement | The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary | This role provides leadership and guidance on the technological infrastructure and systems essential for leveraging CRM functionality to achieve the university’s graduate enrollment goals and support the integrations with other graduate admissions applications across campus as well as with Banner, USC’s student information system. The position oversees the role-based authorization, onboarding, and training of employees in their use of enterprise student systems including but not limited to Banner, DegreeWorks, Datawarehouse, and BDMS Job Related Minimum Required Education and Experience | Requires a bachelor’s degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience. Required Certification, Licensure/Other Credentials | Preferred Qualifications | Experience with enrollment management CRMs (constituent relationship management system), Banner Student, Banner Document Management. Understanding of current issues and trends in Admissions and Enrollment Management. In-depth understanding of higher education organization, policies, processes, and systems supporting student-centered operations. Knowledge/Skills/Abilities | Knowledge and skills with other CRM systems, and SQL, is highly desired. Knowledge and understanding of how technology can improve the office objectives in the areas of application processing, marketing, recruiting, relationship management and business processes. Able to evaluate, understand, and strategically apply technology in higher education or enrollment management setting. Possess skill in working with individuals at many levels and with different types of expertise to arrive at appropriate solutions, often involving compromise, including the ability to determine when to elevate issues beyond a project team and when to resolve them in a constructive manner. Must be able to work independently and with little direct supervision, but also collaboratively as a member of a team. Must possess and maintain a customer-friendly attitude. Must be able to prioritize multiple responsibilities and projects simultaneously, maintain a positive attitude while working under pressure, and think creatively and analytically. Must maintain confidentiality of data. Excellent verbal, written, and interpersonal communication skills required. Ability to collaborate with others.
Job Duties
Job Duty | Oversee the functionality of the graduate school CRM including, but not limited to training, documentation, development and maintenance. Collaborate with stakeholders to develop and execute a comprehensive technology strategy for leveraging the graduate school CRM to improve recruitment and enrollment activities. Serve as main point of contact for the CRM vendor. Essential Function | Yes Percentage of Time | 30Job Duty | Provide leadership and guidance on planning, implementing, and monitoring CRM integrations including but not limited to creation and testing of data bridges between the CRM and ERP system tools and third-party venders. Collaborate with both internal and external stakeholders to review data and application import and exports. Create and maintain documentation of all processes.
Essential Function | Yes Percentage of Time | 20Job Duty | Hire, train, and supervise a full-time staff member who supports the management of CRM software updates; daily technical support/troubleshooting as well as manage role-based enterprise SIS access, onboarding, training, and business process support. Essential Function | Yes Percentage of Time | 15Job Duty | Provide leadership and guidance on user permissions, user groups and roles. Develops and implements role-based access authorization, onboarding, and training for new and continuing users. Create appropriate security measures for CRM to maintain data integrity. Ensures CRM compliance with admissions policies and regulations, including but not limited to data security and privacy requirements.
Essential Function | Yes Percentage of Time | 30Job Duty | Assist with commencement and other duties as assigned. Essential Function | Yes Percentage of Time | 5
Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 1 Desired Start Date | Job Open Date | 11/10/2026 Job Close Date | 11/30/2026 Open Until Filled | No Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by November 30, 2026. The University of South Carolina offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Dependent Scholarships Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Click here to learn more about why you should work at USC. Quicklink for Posting | https://uscjobs.sc.edu/postings/215908 EEO Statement | The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* Do you have at least a Bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
Yes
No
Applicant Documents
Required Documents
Cover Letter
Resume
List of References and Contact Information
Optional Documents
To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at .
