The University of Texas at Dallas
Director of CRM Training and Change Management (Student Affairs)
🇺🇸 Richardson, TX
🕑 Full-Time
💰 $80K
💻 Learning & Development
🗓️ July 8th, 2025
CRM
Salesforce
Edtech.com's Summary
University of Texas at Dallas is hiring a Director of CRM Training and Change Management (Student Affairs). This role leads the development and execution of training and change management strategies for the university's CRM technology platforms, including Salesforce Education Cloud and Marketing Cloud, to support undergraduate and graduate enrollment and retention priorities. The director also facilitates onboarding, supports Blackthorn Event Management and SMS use, collaborates with technology teams on platform enhancements, and promotes adoption campus-wide.
Highlights
- Lead training and change management strategy for CRM platforms supporting student affairs.
- Guide onboarding for staff working with Salesforce Education Cloud, Marketing Cloud, Blackthorn Event Management, and SMS.
- Collaborate with OISDS CRM Technology Team to design and deploy platform enhancements.
- Develop training materials including job-specific activities, user documentation, and onboarding resources.
- Support data analytics and dashboard training with CRM Analysts for reporting on student success.
- Engage campus stakeholders through Communities of Practice and user groups to improve CRM processes.
- Bachelor’s degree plus 5 years of progressive related experience required.
- Experience with higher education CRM systems, training development, and student success initiatives preferred.
- Salary of $80,000 per month; regular full-time position.
- Responsible for supporting undergraduate and graduate student enrollment and retention efforts within Student Affairs.
Director of CRM Training and Change Management (Student Affairs) Full Description
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Director of CRM Training and Change Management (Student Affairs)
Posting Details
Posting Details
Posting Number | S06295P
Position Title | Director of CRM Training and Change Management (Student Affairs)
Functional Title | Director of CRM Training and Change Management (Student Affairs)
Department | Student Affairs
Salary Range | $80,000
Pay Basis | Monthly
Position Status | Regular full-time
Location | Richardson
Position End Date (if temporary) |
Posting Open Date | 06/13/2025
Posting Close Date |
Open Until Filled | Yes
Desired Start Date | 07/14/2025
Job Summary | The Division of Student Affairs, in collaboration with the Office of Institutional Success and Decision Support (OISDS), seeks a Director of CRM Training and Change Management for Student Affairs reporting to the Senior Associate Vice President of Student Affairs with an indirect reporting relationship to the Assistant Vice President for Institutional Success Technology in OISDS. This position will lead the execution of a training and change management strategy and capacity-building initiatives for faculty and staff that support the university’s undergraduate and graduate enrollment and retention strategic priorities using UTD’s CRM technology solution. This role will lead onboarding new employees who will be responsible for working in Salesforce Education Cloud and Marketing Cloud platforms, guiding the use of Blackthorn Event Management and SMS, identifying innovating ways to transform existing business processes leveraging the CRM technology, and promoting adoption of the platform by campus stakeholders engaged in activities for undergraduate and graduate students. This staff member will also work closely with the OISDS CRM Technology Team to recommend, design and deploy platform changes and new functionality as identified by campus users.
Minimum Education and Experience | Bachelor’s degree and 5 years of related progressive experience.
Preferred Education and Experience | Experience working with undergraduate and graduate students in academic advising, student success, student affairs, or related positions. Experience leveraging technology solutions and data and analytics tools to support student success outcomes in education. Experience developing and implementing training and professional development strategies for faculty and staff on the use of technology to support student success and high-impact practices that support student retention and graduation including utilizing learning management systems or content creation applications for training. Experience working with Salesforce Education Cloud and/or Marketing Cloud or other CRM solutions in higher education.
Required Skills and Abilities:Ability to develop trainings and programs with well-defined learning outcomes. Ability to communicate and present information clearly and effectively via written and verbal methods to faculty, staff, and all other stakeholders. A proven track record of collaboration with internal and external stakeholders and cross-functional teams to support student success. Ability to work independently and successfully manage multiple projects and initiatives.
Other Qualifications | To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Essential Duties and Responsibilities | Develop and deploy training and change management strategies that align with the enrollment and graduation priorities of the University and the Division of Student Affairs leveraging the CRM Salesforce Education Cloud and Marketing Cloud functionality. Develop and deploy general CRM Salesforce Education Cloud and Marketing Cloud student success related training for campus users in Student Affairs. Develop and deploy job-specific training activities and an onboarding training process for Student Affairs staff who lead student engagement programs and opportunities. Work with OISDS CRM Analysts to provide training and support for campus users on reporting, data analytics, and dashboard development in Salesforce. Support the Division of Student Affairs on the development of Student Success Action Plans, Marketing Cloud journeys, campaigns, and broadcast communications targeting students in collaboration with the OISDS CRM Technology Team and other campus stakeholders including developing communications related to new student programs and orientation. Provide training and support for Student Affairs staff on the use of Blackthorn Event Management software to build engaging and seamless student programs. Collaborate with OISDS CRM Analysts to maintain documentation of operational processes and develop resources for campus users including job aids, manuals, onboarding checklists, and other related items. Collect feedback from users on system enhancements, future solutions, and to troubleshoot issues for the OISDS CRM Technology Team. Convene Communities of Practice and user groups from Student Affairs to share best practices and to develop process improvement recommendations related to the use of Education Cloud and Marketing Cloud for student success. Serve on university committees and working groups focused on student success. Address and escalate issues as needed.
Physical Demands and Working Conditions |
Physical Activities |
Working Conditions |
Additional Information | Remote Notice: After the probationary period, this role may be eligible for a hybrid (partly remote/partly in office) work schedule, subject to business need and manager approval. Must be located within the DFW Area and have the ability to be on campus with 24 hours of notice. A UT Dallas Remote Work Agreement will be required within 14 days after approval.
What We Can Offer
UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:
Competitive Salary Tuition Benefits Internal Training BCBS PPO Medical insurance – 100% paid for full-time employees PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits Vision Insurance Long and short-term disability TRS Retirement Plan – defined benefit plan offering lifetime annuity upon retirement Voluntary Retirement Plan Options – additional savings opportunities with Tax-Sheltered Annuity Plans and Deferred Compensation Plans Dental/Vision/AD&D Paid time off Paid Holidays Paid Winter Break Fertility Benefits Remote Work Options – approved by department
All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.Visit https://hr.utdallas.edu/employees/benefits/ for more information.
If you are looking for a rewarding career opportunity with great benefits? Look no further! Join our team!
Special Instructions Summary |
Important Message | 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
Position Title | Director of CRM Training and Change Management (Student Affairs)
Functional Title | Director of CRM Training and Change Management (Student Affairs)
Department | Student Affairs
Salary Range | $80,000
Pay Basis | Monthly
Position Status | Regular full-time
Location | Richardson
Position End Date (if temporary) |
Posting Open Date | 06/13/2025
Posting Close Date |
Open Until Filled | Yes
Desired Start Date | 07/14/2025
Job Summary | The Division of Student Affairs, in collaboration with the Office of Institutional Success and Decision Support (OISDS), seeks a Director of CRM Training and Change Management for Student Affairs reporting to the Senior Associate Vice President of Student Affairs with an indirect reporting relationship to the Assistant Vice President for Institutional Success Technology in OISDS. This position will lead the execution of a training and change management strategy and capacity-building initiatives for faculty and staff that support the university’s undergraduate and graduate enrollment and retention strategic priorities using UTD’s CRM technology solution. This role will lead onboarding new employees who will be responsible for working in Salesforce Education Cloud and Marketing Cloud platforms, guiding the use of Blackthorn Event Management and SMS, identifying innovating ways to transform existing business processes leveraging the CRM technology, and promoting adoption of the platform by campus stakeholders engaged in activities for undergraduate and graduate students. This staff member will also work closely with the OISDS CRM Technology Team to recommend, design and deploy platform changes and new functionality as identified by campus users.
Minimum Education and Experience | Bachelor’s degree and 5 years of related progressive experience.
Preferred Education and Experience | Experience working with undergraduate and graduate students in academic advising, student success, student affairs, or related positions. Experience leveraging technology solutions and data and analytics tools to support student success outcomes in education. Experience developing and implementing training and professional development strategies for faculty and staff on the use of technology to support student success and high-impact practices that support student retention and graduation including utilizing learning management systems or content creation applications for training. Experience working with Salesforce Education Cloud and/or Marketing Cloud or other CRM solutions in higher education.
Required Skills and Abilities:Ability to develop trainings and programs with well-defined learning outcomes. Ability to communicate and present information clearly and effectively via written and verbal methods to faculty, staff, and all other stakeholders. A proven track record of collaboration with internal and external stakeholders and cross-functional teams to support student success. Ability to work independently and successfully manage multiple projects and initiatives.
Other Qualifications | To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Essential Duties and Responsibilities | Develop and deploy training and change management strategies that align with the enrollment and graduation priorities of the University and the Division of Student Affairs leveraging the CRM Salesforce Education Cloud and Marketing Cloud functionality. Develop and deploy general CRM Salesforce Education Cloud and Marketing Cloud student success related training for campus users in Student Affairs. Develop and deploy job-specific training activities and an onboarding training process for Student Affairs staff who lead student engagement programs and opportunities. Work with OISDS CRM Analysts to provide training and support for campus users on reporting, data analytics, and dashboard development in Salesforce. Support the Division of Student Affairs on the development of Student Success Action Plans, Marketing Cloud journeys, campaigns, and broadcast communications targeting students in collaboration with the OISDS CRM Technology Team and other campus stakeholders including developing communications related to new student programs and orientation. Provide training and support for Student Affairs staff on the use of Blackthorn Event Management software to build engaging and seamless student programs. Collaborate with OISDS CRM Analysts to maintain documentation of operational processes and develop resources for campus users including job aids, manuals, onboarding checklists, and other related items. Collect feedback from users on system enhancements, future solutions, and to troubleshoot issues for the OISDS CRM Technology Team. Convene Communities of Practice and user groups from Student Affairs to share best practices and to develop process improvement recommendations related to the use of Education Cloud and Marketing Cloud for student success. Serve on university committees and working groups focused on student success. Address and escalate issues as needed.
Physical Demands and Working Conditions |
Physical Activities |
Working Conditions |
Additional Information | Remote Notice: After the probationary period, this role may be eligible for a hybrid (partly remote/partly in office) work schedule, subject to business need and manager approval. Must be located within the DFW Area and have the ability to be on campus with 24 hours of notice. A UT Dallas Remote Work Agreement will be required within 14 days after approval.
What We Can Offer
UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:
Competitive Salary Tuition Benefits Internal Training BCBS PPO Medical insurance – 100% paid for full-time employees PPO and DHMO Dental Insurance Plan – PPO plans include ortho benefits Vision Insurance Long and short-term disability TRS Retirement Plan – defined benefit plan offering lifetime annuity upon retirement Voluntary Retirement Plan Options – additional savings opportunities with Tax-Sheltered Annuity Plans and Deferred Compensation Plans Dental/Vision/AD&D Paid time off Paid Holidays Paid Winter Break Fertility Benefits Remote Work Options – approved by department
All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.Visit https://hr.utdallas.edu/employees/benefits/ for more information.
If you are looking for a rewarding career opportunity with great benefits? Look no further! Join our team!
Special Instructions Summary |
Important Message | 1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Please describe any/all experience related to this position.
(Open Ended Question) - Please indicate your highest degree level:
- None
- Associate's
- Bachelor's
- Master's
- Juris Doctor
- PhD or equivalent
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
- Veteran Employment Preference - Form DD-214
Human Resources,
800 West Campbell Road, AD3.418
Richardson,
TX 75080-3021
800 West Campbell Road, AD3.418
Richardson,
TX 75080-3021
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