Edtech.com's Summary

ClassLink is hiring a Director of Design Innovation (AI) who will lead the vision, strategy, and execution of user experience design for AI-powered educational products. The role involves defining AI interaction patterns, ensuring trust and transparency, mentoring the design team, and collaborating across departments to develop innovative, accessible AI tools for K–12 educators, administrators, IT teams, and students.

Highlights

Lead design vision and strategy for AI-powered K–12 education products focusing on copilots, intelligent automation, and agent-driven workflows.
Design innovative AI interaction patterns including conversational interfaces and human-in-the-loop controls.
Develop frameworks to ensure AI transparency, explainability, and trust for school districts and educators.
Provide UI/UX leadership, establish design systems, and drive accessibility standards (WCAG).
Use AI-assisted tools (e.g., Figma AI, GitHub Copilot, Claude) for prototyping and design iteration.
Conduct user research to measure trust, comprehension, and workflow success among educators and students.
Collaborate with engineering, security, compliance, and product teams to ensure safe, compliant AI experiences aligned with FERPA and COPPA.
Require 8+ years UI/UX experience with 3+ years in leadership and 2+ years designing AI product experiences.
Bachelor’s degree in Design, HCI, or related field required; Master's preferred.
Compensation ranges from $120,000 to $165,000 plus bonus, with comprehensive benefits including paid time off, parental leave, and 401(k) match.

Director of Design Innovation (AI) Full Description

Director of Design Innovation (AI)
Fully Remote • Development

Job Type

Full-time

Description

At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning.

We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day.

Our team is driven by purpose and grounded in three core values:

Strive to Grow - always learning, improving, and innovating.
Deliver Worthwhile Experiences - for our users, our partners, and each other.
Contribute with Heart - putting people first in everything we do.

These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement. ClassLink is the place for you.

ClassLink is hiring a Director of Design Innovation (AI) who will lead the vision, strategy, and execution of user experience design across ClassLink’s AI-powered products, ensuring AI capabilities such as copilots, intelligent automation, and agent-driven workflows are intuitive, accessible, and trustworthy for K–12 educators, administrators, IT teams, and students. This role defines how users interact with AI across the platform, combining strong design leadership with expertise in AI interaction patterns, conversational interfaces, and human-centered AI principles. The Director will lead and mentor the design team while partnering closely with product, engineering, and security teams to deliver innovative, transparent, and impactful AI experiences aligned with the needs of the education community.

Responsibilities:

AI Design Vision & Strategy Define and own the design vision for ClassLink's AI-powered products, establishing a coherent experience strategy across agentic workflows, AI copilots, intelligent automation, and data-driven features that serve the K–12 community.
AI Interaction Design Lead the design of novel AI interaction patterns including conversational interfaces, agent-initiated actions, multi-step workflow visualization, progressive disclosure of AI reasoning, confidence indicators, and human-in-the-loop decision points.
Trust & Transparency Design Develop design frameworks that build trust with school districts, educators, and administrators by making AI behavior explainable, predictable, and controllable. Design clear feedback mechanisms, override controls, and transparency indicators that communicate what AI agents are doing, why, and with what data.
UI/UX Leadership Provide strategic and hands-on UI/UX design leadership across ClassLink's product suite, ensuring consistency, accessibility, and quality across all touchpoints. Establish and evolve design systems, component libraries, and interaction patterns that scale across products.
AI-Assisted Design & Prototyping Leverage AI-powered design and coding tools (e.g., Figma AI, Cursor, GitHub Copilot, v0, Claude, or similar) to accelerate prototyping, generate UI concepts, explore design alternatives, and rapidly iterate on AI-driven product experiences. Champion the adoption of AI tools within the design workflow.
User Research for AI Experiences Lead research initiatives to understand how educators, IT administrators, district leaders, and students perceive, trust, and interact with AI features. Measure trust, comprehension, workflow success, and user reliance behaviors to ensure appropriate trust calibration. Translate research insights into design decisions that address the specific needs, concerns, and literacy levels of K–12 users.
Design for Safety & Compliance Collaborate with security, compliance, and AI engineering teams to ensure AI interfaces surface appropriate guardrails, privacy controls, data handling transparency, safe failure modes, and consent mechanisms that align with FERPA, COPPA, and district trust expectations. Participate in AI governance practices including human-in-the-loop review, auditability, and safety-by-design.
Cross-Functional Partnership Work closely with AI engineering, product management, security, compliance, and district-facing teams to align design with technical capabilities, business goals, regulatory requirements, and user needs. Serve as the voice of the user in AI product decisions.
Team Leadership & Mentorship Build, lead, and mentor a design team focused on AI product experiences. Foster a culture of design excellence, experimentation, and continuous learning. Recruit and develop designers who are fluent in both traditional UX and AI-native design patterns.
Design Operations & Process Establish design processes, review cadences, and quality standards for AI product design. Define processes for fast experimentation including prototype validation, A/B testing, and iterative improvement of AI experiences. Leverage AI tools to reduce cycle times without compromising design quality.
Accessibility & Inclusive Design Ensure all AI-powered experiences meet WCAG accessibility standards and are designed inclusively for the diverse range of users in K–12 environments, including users with varying levels of technical literacy and those with disabilities.
Stakeholder Communication Translate complex AI capabilities into clear, compelling narratives for district stakeholders, executive leadership, and customers. Create presentations, demos, and design artifacts that communicate the value and safety of ClassLink's AI features.
Industry Awareness & Innovation — Stay current with the rapidly evolving landscape of AI interaction design, generative UI, AI-native product patterns, and AI-assisted design tooling. Bring best practices and emerging approaches into ClassLink's design practice.

This role is 100% remote eligible, with quarterly strategy meetings that are in-person.

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the ongoing needs of the organization.

Requirements

Requested Experience:

8+ years of professional UI/UX design experience, with at least 3 years in a design leadership or management role overseeing a team of designers.
At least 2 years of experience designing AI-powered product experiences, including conversational interfaces, intelligent assistants, agent-based workflows, or other LLM-driven features.
Demonstrated hands-on proficiency with AI-assisted coding and design tools (e.g., Cursor, GitHub Copilot, Claude, Figma AI, v0, or similar) used to accelerate prototyping and product development.
Strong portfolio demonstrating excellence in UI/UX design across complex, multi-user product ecosystems — ideally including SaaS or platform products.
Experience establishing and scaling design systems and component libraries across product teams.
Deep understanding of AI interaction design patterns including conversational UI, agent transparency, progressive trust, confidence visualization, human-in-the-loop controls, safe failure modes, and error recovery.
Demonstrated experience designing and shipping complex SaaS products, ideally in enterprise or regulated environments.
Experience conducting and leading user research, usability testing, and data-informed design iteration.
Familiarity with front-end technologies (HTML, CSS, JavaScript, React, or similar) sufficient to collaborate effectively with engineers and to leverage AI coding tools for rapid prototyping.
Experience designing for accessibility (WCAG compliance) and inclusive design principles.
Experience working in regulated environments, preferably involving student data privacy (FERPA, COPPA) or similarly regulated industries (healthcare, finance, government).
Strong understanding of how AI systems work at a conceptual level — including LLMs, RAG, agentic architectures, and tool use that is sufficient to design informed, technically grounded user experiences.
Excellent communication and presentation skills, with the ability to articulate design vision and rationale to engineering, product, executive, and district stakeholders.
Demonstrated ability to lead cross-functional initiatives and influence product direction at the organizational level.8+ years of professional UI/UX design experience, with at least 3 years in a design leadership or management role overseeing a team of designers.
At least 2 years of experience designing AI-powered product experiences, including conversational interfaces, intelligent assistants, agent-based workflows, or other LLM-driven features.

It would be great if you have or are pursuing the following:

Experience designing AI products specifically for K–12 education, higher education, or public sector environments.
Familiarity with ClassLink's core domains such as identity and access management, rostering (OneRoster), learning application integrations, and educational analytics.
Experience designing AI copilot or agent-based assistant experiences for IT administrators, educators, or support teams.
Experience designing complex administrative workflows such as IT administration, identity provisioning, permissions management, reporting, and support tooling.
Experience with generative UI approaches where interfaces are dynamically created or adapted by AI systems.
Background in designing multi-tenant SaaS products with role-based experiences for diverse user types (administrators, teachers, students, parents).
Experience with design for data visualization, dashboards, and analytics in educational contexts.
Familiarity with motion design, micro-interactions, and animation principles as they apply to communicating AI state and agent activity.
Experience building or contributing to design-engineering workflows that incorporate AI tools into the CI/CD or design-to-development pipeline, including design-to-code systems and modern prototyping approaches (e.g., React-based prototyping, Framer, or similar).
Knowledge of AI safety, bias, and fairness considerations as they relate to user-facing product design decisions.
Strong systems thinking and ability to define reusable UX patterns for AI across a product suite.
Background working closely with engineering teams in agile product environments, including shipping at scale.
Contributions to design community thought leadership, publications, or conference presentations in AI design or edtech design.
Strong product intuition and ability to balance innovation with the pragmatism required in trust-driven environments like school districts.

We prefer that you have experience with:

Google Suite
MS Office Suite
SalesForce
JIRA and Confluence
AWS
GIT

Requested Education:

Bachelor's degree in Design, Human-Computer Interaction, UX Design, Interaction Design, Visual Design, Computer Science, or a related field (required). Equivalent practical experience will be considered.
Master's degree in HCI, Design, or a related discipline (preferred).

This role is 100% remote eligible, with quarterly strategy meetings that are in-person.

Benefits:

Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays
Parental Leave: 12 weeks fully paid for all parents
Retirement: 401(k) with 0.5:1 company match
Comprehensive Health Coverage: Medical, dental, and vision plans
Insurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance

Perks:

Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
Lifelong Learning: Tuition reimbursement for continued education
Growth & Development: Coaching and internal programs to support career and personal growth
Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
Connection & Community: Annual company retreats and team events with bright, fun coworkers

At ClassLink, we believe the best ideas come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow.

ClassLink is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

ClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com.

Salary Description

120,000.00-165,000.00 plus bonus

Original Job Description

Director of Design Innovation (AI)
Fully Remote • Development

Job Type

Full-time

Description

Our team is driven by purpose and grounded in three core values:

Strive to Grow - always learning, improving, and innovating.
Deliver Worthwhile Experiences - for our users, our partners, and each other.
Contribute with Heart - putting people first in everything we do.

Responsibilities:

AI Design Vision & Strategy Define and own the design vision for ClassLink's AI-powered products, establishing a coherent experience strategy across agentic workflows, AI copilots, intelligent automation, and data-driven features that serve the K–12 community.
AI Interaction Design Lead the design of novel AI interaction patterns including conversational interfaces, agent-initiated actions, multi-step workflow visualization, progressive disclosure of AI reasoning, confidence indicators, and human-in-the-loop decision points.
Trust & Transparency Design Develop design frameworks that build trust with school districts, educators, and administrators by making AI behavior explainable, predictable, and controllable. Design clear feedback mechanisms, override controls, and transparency indicators that communicate what AI agents are doing, why, and with what data.
UI/UX Leadership Provide strategic and hands-on UI/UX design leadership across ClassLink's product suite, ensuring consistency, accessibility, and quality across all touchpoints. Establish and evolve design systems, component libraries, and interaction patterns that scale across products.
AI-Assisted Design & Prototyping Leverage AI-powered design and coding tools (e.g., Figma AI, Cursor, GitHub Copilot, v0, Claude, or similar) to accelerate prototyping, generate UI concepts, explore design alternatives, and rapidly iterate on AI-driven product experiences. Champion the adoption of AI tools within the design workflow.
User Research for AI Experiences Lead research initiatives to understand how educators, IT administrators, district leaders, and students perceive, trust, and interact with AI features. Measure trust, comprehension, workflow success, and user reliance behaviors to ensure appropriate trust calibration. Translate research insights into design decisions that address the specific needs, concerns, and literacy levels of K–12 users.
Design for Safety & Compliance Collaborate with security, compliance, and AI engineering teams to ensure AI interfaces surface appropriate guardrails, privacy controls, data handling transparency, safe failure modes, and consent mechanisms that align with FERPA, COPPA, and district trust expectations. Participate in AI governance practices including human-in-the-loop review, auditability, and safety-by-design.
Cross-Functional Partnership Work closely with AI engineering, product management, security, compliance, and district-facing teams to align design with technical capabilities, business goals, regulatory requirements, and user needs. Serve as the voice of the user in AI product decisions.
Team Leadership & Mentorship Build, lead, and mentor a design team focused on AI product experiences. Foster a culture of design excellence, experimentation, and continuous learning. Recruit and develop designers who are fluent in both traditional UX and AI-native design patterns.
Design Operations & Process Establish design processes, review cadences, and quality standards for AI product design. Define processes for fast experimentation including prototype validation, A/B testing, and iterative improvement of AI experiences. Leverage AI tools to reduce cycle times without compromising design quality.
Accessibility & Inclusive Design Ensure all AI-powered experiences meet WCAG accessibility standards and are designed inclusively for the diverse range of users in K–12 environments, including users with varying levels of technical literacy and those with disabilities.
Stakeholder Communication Translate complex AI capabilities into clear, compelling narratives for district stakeholders, executive leadership, and customers. Create presentations, demos, and design artifacts that communicate the value and safety of ClassLink's AI features.
Industry Awareness & Innovation — Stay current with the rapidly evolving landscape of AI interaction design, generative UI, AI-native product patterns, and AI-assisted design tooling. Bring best practices and emerging approaches into ClassLink's design practice.

This role is 100% remote eligible, with quarterly strategy meetings that are in-person.

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as negotiated to meet the ongoing needs of the organization.

Requirements

Requested Experience:

8+ years of professional UI/UX design experience, with at least 3 years in a design leadership or management role overseeing a team of designers.
At least 2 years of experience designing AI-powered product experiences, including conversational interfaces, intelligent assistants, agent-based workflows, or other LLM-driven features.
Demonstrated hands-on proficiency with AI-assisted coding and design tools (e.g., Cursor, GitHub Copilot, Claude, Figma AI, v0, or similar) used to accelerate prototyping and product development.
Strong portfolio demonstrating excellence in UI/UX design across complex, multi-user product ecosystems — ideally including SaaS or platform products.
Experience establishing and scaling design systems and component libraries across product teams.
Deep understanding of AI interaction design patterns including conversational UI, agent transparency, progressive trust, confidence visualization, human-in-the-loop controls, safe failure modes, and error recovery.
Demonstrated experience designing and shipping complex SaaS products, ideally in enterprise or regulated environments.
Experience conducting and leading user research, usability testing, and data-informed design iteration.
Familiarity with front-end technologies (HTML, CSS, JavaScript, React, or similar) sufficient to collaborate effectively with engineers and to leverage AI coding tools for rapid prototyping.
Experience designing for accessibility (WCAG compliance) and inclusive design principles.
Experience working in regulated environments, preferably involving student data privacy (FERPA, COPPA) or similarly regulated industries (healthcare, finance, government).
Strong understanding of how AI systems work at a conceptual level — including LLMs, RAG, agentic architectures, and tool use that is sufficient to design informed, technically grounded user experiences.
Excellent communication and presentation skills, with the ability to articulate design vision and rationale to engineering, product, executive, and district stakeholders.
Demonstrated ability to lead cross-functional initiatives and influence product direction at the organizational level.8+ years of professional UI/UX design experience, with at least 3 years in a design leadership or management role overseeing a team of designers.
At least 2 years of experience designing AI-powered product experiences, including conversational interfaces, intelligent assistants, agent-based workflows, or other LLM-driven features.

It would be great if you have or are pursuing the following:

Experience designing AI products specifically for K–12 education, higher education, or public sector environments.
Familiarity with ClassLink's core domains such as identity and access management, rostering (OneRoster), learning application integrations, and educational analytics.
Experience designing AI copilot or agent-based assistant experiences for IT administrators, educators, or support teams.
Experience designing complex administrative workflows such as IT administration, identity provisioning, permissions management, reporting, and support tooling.
Experience with generative UI approaches where interfaces are dynamically created or adapted by AI systems.
Background in designing multi-tenant SaaS products with role-based experiences for diverse user types (administrators, teachers, students, parents).
Experience with design for data visualization, dashboards, and analytics in educational contexts.
Familiarity with motion design, micro-interactions, and animation principles as they apply to communicating AI state and agent activity.
Experience building or contributing to design-engineering workflows that incorporate AI tools into the CI/CD or design-to-development pipeline, including design-to-code systems and modern prototyping approaches (e.g., React-based prototyping, Framer, or similar).
Knowledge of AI safety, bias, and fairness considerations as they relate to user-facing product design decisions.
Strong systems thinking and ability to define reusable UX patterns for AI across a product suite.
Background working closely with engineering teams in agile product environments, including shipping at scale.
Contributions to design community thought leadership, publications, or conference presentations in AI design or edtech design.
Strong product intuition and ability to balance innovation with the pragmatism required in trust-driven environments like school districts.

We prefer that you have experience with:

Google Suite
MS Office Suite
SalesForce
JIRA and Confluence
AWS
GIT

Requested Education:

Bachelor's degree in Design, Human-Computer Interaction, UX Design, Interaction Design, Visual Design, Computer Science, or a related field (required). Equivalent practical experience will be considered.
Master's degree in HCI, Design, or a related discipline (preferred).

This role is 100% remote eligible, with quarterly strategy meetings that are in-person.

Benefits:

Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays
Parental Leave: 12 weeks fully paid for all parents
Retirement: 401(k) with 0.5:1 company match
Comprehensive Health Coverage: Medical, dental, and vision plans
Insurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance

Perks:

Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
Lifelong Learning: Tuition reimbursement for continued education
Growth & Development: Coaching and internal programs to support career and personal growth
Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
Connection & Community: Annual company retreats and team events with bright, fun coworkers

Salary Description

120,000.00-165,000.00 plus bonus

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Director of Design Innovation (AI)

Edtech.com's Summary

Director of Design Innovation (AI) Full Description

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