Director of Drumlins Operations

Director of Drumlins Operations

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Posting Details

 Posting Details 

Job #  | 042547
Department Code  | 31104-1105
Department  | Office of Chief Operations Officer
Job Title  | Director of Drumlins Operations
Location  | Syracuse, NY
Campus  | Syracuse, NY
Commitment to On-Campus Experience  | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range  | $89,500 -$125,000
Pay Determination  | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level  | S6
FLSA Status  | Exempt
Hours  | Hours:
7:30am – 5;00pm (academic year)
7:30am – 5:00pm (summer)Schedule is variable and seasonal based on business needs; may include early mornings, evenings, nights, weekends, and holidays.
Hours may vary based on operational needs. With some flexible hours required.

Job Type  | Full-time
Unionized Position Code  | Not Applicable
Job Description  | The Drumlins Country Club Director manages all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, government and industry. Administers the club’s policies as defined by its Board of Directors. Develops operating policies and directs the work of all department managers. Implements and monitors the budget, monitors the quality of the club’s products and services, and ensures maximum member and guest satisfaction. Secures and protects the club’s assets, including facilities and equipment. Identify revenue enhancement opportunities such as new and improved services, expanded member offerings and incorporating the latest trends in club management.

The Director will tailor services to the Syracuse and local community and drive continual improvement aligning with best-in-class benchmarks and remain current with industry trends. Work closely with members of the country club and the Board members to ensure a smooth operation. Must rebrand its offerings to appeal to non-traditional members to retain and grow membership.

Education and Experience  | Bachelor’s degree in business management, hospitality management, or related field of study from an accredited university, and a minimum of 7 years of progressively responsible experience in financial and facilities management, golf course management or an equivalent combination of education and experience is necessary. Previous experience of managing an operating budget with P&L responsibilities and managing direct reports. Expertise in service excellence and high-end recreational programs. Direct experience managing food and beverage operations as well as special events.

Skills and Knowledge  | Must possess exceptional written and verbal communication skills Must be extremely organized, efficient, and detail-oriented Must have exceptional customer service skills Must be highly motivated, goal driven and a self-starter Highly polished interpersonal skills, with the ability to connect with people easily and quickly Must exercise excellent independent judgement in assessing situations and making decisions Ability to establish and maintain effective working relationships

Responsibilities  | Implements general policies established by the Board of Directors and directs their administration and execution. Coordinates the development of the club’s long range and annual (business) plans. Develops, maintains and administers a sound organizational plan and initiates improvements as necessary. Plans, develops and approves specific operational policies, programs, procedures and methods in concert general policies. Supervises a team of exempt and non-exempt staff, and seasonal temporary employees. Consistently assures that the property is operated in accordance with all applicable local, state, and federal laws. Oversees the care and maintenance of the property’s physical assets and facilities. Ensures the highest standards for food, beverage, sports, recreation activities and other property services. In collaboration with Club Controller, develops, maintains, and administers a sound business, strategic, and organizational plan for the property which includes an operating/capital budget and marketing plan. Analyzes financial statements (income and expenses) relative to budgeted goals and takes corrective measures as necessary. Directs the creation and coordination of the property’s marketing strategy in conjunction with the designated Membership Manager & Auxiliary Services Marketing Manager. Works with the appropriate department managers to create and conduct player development programs to attract golfers, tennis players, and swim members to the facility. Maintains membership with the Club Managers Association of American and other professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field. Participates in outside activities that are judged appropriate and approved by the Board of Directors to enhance the prestige of the club; broadens the scope of the club’s operation by fulfilling the public obligations of the club as a participating member of the community. Maintains positive and productive relationships between the facility and its board of directors, members, guests, employees, community, and other stakeholders. Attends and participates in the Drumlins monthly Board of Directors meetings, provides updates as required.

Physical Requirements  | Not Applicable
Tools/Equipment  | Not Applicable
Application Instructions  | In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University  | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area  | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement  | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans  | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community  | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link  | https://www.sujobopps.com/postings/112240
Job Posting Date  | 02/19/2026
Application Deadline  |
Full Consideration By  |
Job Category  | Staff
Message to Applicants  | 

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