Director of OneStop Student Services

🇺🇸 Chapel Hill, NC 🕑 Full-Time 💰 $100K - $120K 💻 Academic Advising 🗓️ March 18th, 2026

CRM

Edtech.com's Summary

The University of North Carolina at Chapel Hill is hiring a Director of OneStop Student Services. The Director leads and manages an integrated, student-centered service model supporting admissions, enrollment, registration, financial aid, billing, and veteran benefits while collaborating across university departments to ensure compliance and enhance student success.

Highlights

Provides executive leadership for OneStop Student Services, including admissions, enrollment, registration, student records, financial aid, billing, and veteran education benefits.
Manages strategic direction, operational management, and continuous improvement of service delivery across multiple platforms such as in-person, phone, email, and web.
Collaborates with academic and administrative partners university-wide to align processes, interpret policy, and resolve escalated student service issues.
Holds authority for policy application, compliance oversight, and decision-making related to enrollment services and student accounts.
Leads and develops a high-performing team to foster innovation and improves service effectiveness.
Requires progressive leadership experience in higher education administration with knowledge of federal and state enrollment regulations.
Familiarity with enterprise student information systems and CRM platforms (e.g., PeopleSoft, Slate) preferred.
Compensation range: $100,000 - $120,000 annually.
Must have a post-baccalaureate degree or equivalent experience and demonstrable skills in strategic planning, compliance, communication, and stakeholder engagement.
Represents UNC in regional and national professional organizations and supports the university’s long-term enrollment growth goals.