Waterford.org
Director of Partner Experience
🇺🇸 Remote - US
🕑 Full-Time
💰 $108K - $113K
💻 Customer Success
🗓️ December 11th, 2025
Edtech.com's Summary
- Lead professional learning and partner success strategies to enhance implementation fidelity and educator engagement.
- Align team efforts with organizational goals related to retention, renewal, and expansion.
- Monitor partner health, training completion, and measurable impact outcomes through effective tracking systems.
- Collaborate with Growth, Product, Technology, Marketing, and Research teams to ensure unified messaging and execution.
- Manage and develop PL Consultants and Partner Success Specialists, promoting collaboration and accountability.
- Maintain accurate CRM documentation and consistent reporting practices.
- Require a Bachelor’s degree (Master’s preferred) and 3+ years of leadership experience in professional learning, customer success, or education partnerships.
- Strong knowledge of K–12 education systems and EdTech environments.
- Salary range: $108,000 - $113,000 annually, with comprehensive benefits including fully paid health, dental, life, disability insurance, HSA contribution, and retirement match up to 5%.
- Focus on high partner satisfaction, implementation fidelity, retention, renewal, and identification of expansion opportunities.
Director of Partner Experience Full Description
Director of Partner Experience
- Define and execute a unified approach to professional learning and partner success.
- Align team priorities with organizational goals for retention, renewal, and expansion.
- Ensure delivery of high-quality, research-aligned training and coaching experiences.
- Monitor implementation fidelity and educator engagement metrics.
- Guide proactive relationship management, health monitoring, and renewal planning.
- Collaborate with the Growth team to identify and act on expansion opportunities.
- Lead and develop PL Consultants and Partner Success Specialists, fostering collaboration and accountability.
- Maintain balanced workloads and clear performance expectations.
- Implement systems for tracking partner health, training completion, and impact outcomes.
- Ensure accurate CRM documentation and consistent reporting practices.
- Partner with Product, Technology, Marketing, and Research and Growth to align messaging and execution.
- Coordinate closely with other Directors to ensure consistency across teams.
- Bachelor’s degree required; Master’s preferred.
- 3+ years leadership experience in professional learning, customer success, or education partnerships.
- Strong understanding of K–12 systems and EdTech environments.
- Proven ability to drive retention, renewal, and expansion outcomes.
Core Competencies
- Leadership & Team Development
- Operational Excellence
- Customer-Centric Mindset
- Strategic Thinking
- Data-Driven Decision Making
Success Indicators
- High partner satisfaction and Net Promoter Scores (NPS).
- Achievement of implementation fidelity and educator engagement targets.
- Retention and renewal rates meet or exceed organizational goals.
- Expansion opportunities identified and converted.
About Waterford.org
Working at Waterford.org
Waterford.org Employee Growth & Applications
Equal Opportunity Employer
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