InquirED
Director of Partner Experience
🇺🇸
Remote - US
🕑
Full-Time
💰
$137K - $166K
💻
Other
🗓️
July 27th, 2026
Gainsight
Edtech.com's Summary
inquirED is hiring a Director of Partner Experience to lead the team that supports districts in implementing their curriculum programs across multiple products. The role involves managing daily team operations, driving partner engagement and success, and collaborating cross-functionally to improve customer support and product impact.
Highlights
- Lead Partner Experience team to ensure effective partner onboarding, training, and support for multiple curriculum products (Inquiry Journeys, Inkwell, Great First Eight).
- Manage team workload, prioritization, coaching, and performance monitoring.
- Collaborate closely with Sales, Marketing, Product, and Account Management to improve partner handoffs and feedback integration.
- Monitor partner health metrics to identify risks and opportunities for renewal, upsell, and expansion.
- Operate and optimize team workflows, tools (including Gainsight), and processes to scale customer success.
- Requires 5+ years in customer success or partner experience leadership, 2+ years managing teams, and experience in K–12 or edtech environments.
- Strong data analysis skills and ability to build and use health metrics for decisions.
- Experience working with school districts and willingness to travel approximately once per month.
- Base compensation ranges from $136,950 to $166,000 plus full benefits.
- Offers employee-covered health care, 401K match, flexible PTO, remote work opportunities, and learning/development programs.
Director of Partner Experience Full Description
Director of Partner Experience
Partner Experience
Partner Experience
Remote (United States)
About inquirED
inquirED was founded by teachers to bring rigorous and joyful learning to every student. We’re a fast-growing start-up, serving more educators and students every day. Inkwell, our integrated ELA and social studies curriculum, brings two core subjects together into one coherent instructional experience that builds knowledge and literacy skills, saves time and resources, and supports meaningful learning for both students and teachers. Inquiry Journeys, our elementary social studies curriculum, is used in schools and districts across the country to help students develop deep social studies knowledge and the inquiry skills essential for a thriving democracy. Great First Eight, our PreK–2 foundational literacy curriculum developed with researcher Nell Duke and Stand for Children, rounds out our growing portfolio. Join our team of designers, advocates, guides, thought leaders, and makers to help us make an even greater impact. Together, we can shape the future of education.
About the role
Description
As our Director of Partner Experience, you’ll lead the team that partners with districts to turn curriculum adoption into meaningful, sustained instructional impact. You’ll own the day-to-day leadership of Partner Experience, the team responsible for ensuring teachers, schools, and districts receive timely support, meaningful professional learning, and a customer experience that drives long-term success, renewal, and expansion.
This is a pivotal moment for the role. inquirED is scaling from a single flagship product to a true multi-product portfolio, (Inquiry Journeys, Inkwell, and Great First Eight), and our Partner Experience team is evolving alongside it. As Director of Partner Experience, you’ll eventually lead the team’s day-to-day operations across all three products, ensuring partners experience one seamless, high-quality relationship with inquirED regardless of what they use. You’ll manage people, capacity, and processes while partnering closely with Sales, Marketing, and Product to ensure partner insights inform how we serve customers and continuously improve the experience.
As Director of Partner Experience you’ll translate organizational strategy into operational excellence, ensuring it comes to life consistently across partners, teams, and products. You’ll identify operational gaps, optimize team workflows, surface trends from partner feedback, and recommend improvements based on what you’re seeing every day. Your ability to build effective systems, coach the team, and continuously refine how Partner Experience operates will be a key reason inquirED can scale to three products without partners ever feeling the complexity behind the scenes. You’ll report to GTM leadership and partner closely with the Head of Sales.
Responsibilities
- Manage the day-to-day work of the Partner Experience team, including workload, prioritization, coaching, and performance.
- Run partner onboarding, training, and implementation support end-to-end, ensuring teachers and district leaders can effectively use the curriculum from day one.
- Execute the engagement model GTM leadership sets for supporting partners across Inquiry Journeys, Inkwell, and Great First Eight, including how the team handles districts using more than one product at a time, and flag clearly, with data, when that model is straining under real volume.
- Monitor partner health metrics day-to-day, using them to flag risks early and to surface opportunities for renewal, upsell, and expansion to leadership and Account Management.
- Partner closely with Sales and Account Management to keep the handoff from the sales cycle into implementation and long-term engagement running smoothly.
- Be the day-to-day connector between Partner Experience and Product, Marketing, and Sales, routing real partner feedback to the people who own roadmap, messaging, and GTMgo-to-market decisions.
- Manage and prioritize operational workload across the team, including partner ops and PD logistics, and recommend where tooling, contractor support, or process changes could relieve capacity pressure.
- Run partner feedback loops and processes that capture and share partner success stories to support renewal and advocacy.
- Foster a proactive, collaborative team culture day-to-day, and bring partner-facing capacity and risk issues to GTM leadership before they become bigger problems.
- Ensure teamwide effective use of systems, including Gainsight, to ensure cross-team transparency and data-driven decision making.
- Work both virtually and in person, with periodic travel to partner districts, team retreats, and company events — averaging roughly one trip per month.
Requirements
- 5+ years of experience in customer success, partner experience, or implementation leadership, ideally in K–12, edtech, or another complex-sale, relationship-driven environment.
- 2+ years directly managing a team, with a track record of coaching people into stronger performance.
- Comfort operating across multiple products or workstreams at once; you can run a team well inside a structure that’s still being figured out, without needing it fully settled first.
- Strong data instincts; you know how to build and read partner health metrics and use them to make decisions.
- Excellent cross-functional collaborator; you build real partnerships with Sales, Product, and Marketing rather than just handing off documents.
- High operational ownership; when you spot a capacity or process problem, you go fix it (staffing, tooling, workflow), not just flag it.
- Experience working with districts and/or schools.
- Willingness and ability to travel, averaging about once per month.
Why Work For Us
- Health & 401K: Employee-covered health care and retirement match
- Flexible PTO & Company Closures: Flexible PTO and 12+ observed days off.
- Chances to Connect: Biannual company retreats and optional local meetups
- Remote Opportunities: Most positions are remote, supporting work-from-home flexibility
- Perks and Stipend: Technology package provided, plus a home office stipend
- Learning and Development: Educational and development opportunities, monthly Brunch and Learns, and more!
Please note that because of the high application volume, we are only able to respond to applicants moving forward in the process.
The base compensation range for this role is $136,950–$166,000. Total compensation for this role also includes a full benefits package. This compensation range and title may be adjusted based on actual experience.
Must be U.S. based.
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