UMass Chan Medical School
Director of Process Improvements & Data Analytics & Management
🇺🇸
Worcester, MA
🕑
Full-Time
💰
$160K - $165K
💻
Data Science
🗓️
May 19th, 2026
CRM
Looker
Power BI
Edtech.com's Summary
University of Massachusetts Medical School is hiring a Director of Process Improvements & Data Analytics & Management. The director leads enterprise-wide process optimization and data strategy initiatives within the facilities department, driving operational excellence and data-driven decision-making in partnership with executives and cross-functional teams.
Highlights
- Lead process improvement initiatives using Lean, Six Sigma, or similar methodologies to enhance efficiency and scalability.
- Develop and maintain continuous improvement roadmaps and performance dashboards.
- Oversee data governance, quality standards, and advanced analytics capabilities including predictive modeling and automation.
- Partner with IT, leadership, and facilities teams for data architecture, reporting tools, and system integration.
- Drive change management efforts to ensure adoption and sustainability of improvements.
- Bachelor’s degree in Business, Operations, Data Analytics, Engineering, or related field required; 10+ years of relevant experience.
- Proficiency with BI platforms such as Power BI, Tableau, or Looker.
- Expertise in Lean, Six Sigma methodologies; certification preferred.
- Salary range of USD $160,000 to $165,000 per year.
- Preferred qualifications include master’s degree, experience with ERP/CRM systems, predictive analytics, automation technologies, and change management expertise.
Director of Process Improvements & Data Analytics & Management Full Description
Overview:
The Director of Process Improvements & Data Analytics & Management is a strategic and operational leader in the facilities department responsible for optimizing business processes, elevating enterprise data capabilities, and driving a culture of continuous improvement. This role blends analytical rigor with organizational change leadership within the facilities department, ensuring that processes, systems, and data practices support efficiency, scalability, and informed decision-making. The director partners with executives and cross-functional teams to identify opportunities, implement solutions, and build sustainable frameworks for operational excellence.
Responsibilities:
Responsibilities:
- Process Improvement Leadership
- Lead enterprise-wide process optimization initiatives within the facilities department to improve efficiency, quality, and scalability.
- Develop and maintain a continuous improvement roadmap aligned with organizational goals.
- Facilitate process mapping, root-cause analysis, and workflow redesign using Lean, Six Sigma, or similar methodologies.
- Establish KPIs, performance dashboards, and operational scorecards to measure and monitor effectiveness.
- Partner with business units to identify bottlenecks, streamline workflows, and implement best practices.
- Drive change management efforts to ensure adoption and long-term sustainability of improvements.
- Data Analytics & Management
- Oversee the facilities department data strategy, ensuring data is accurate, accessible, and actionable.
- Implement and maintain data governance frameworks, including data quality standards, stewardship models, and compliance protocols.
- Lead the development of advanced analytics capabilities, including predictive modeling, automation, and self-service BI.
- Collaborate with IT, analytics teams, and business leaders to enhance data architecture, reporting tools, and system integrations.
- Promote data-driven decision-making through training, communication, and user-friendly analytics tools.
- Ensure data security, privacy, and regulatory compliance in partnership with legal and technology teams.
- Leadership & Collaboration
- Build strong cross-functional relationships to align improvement and analytics initiatives with business needs.
- This role is focused on strategy, architecture, and frameworks rather than day-to-day operational reporting or ticket-based analytics support.
- All key initiatives and functions are delivered in close partnership with IT, Leadership, and Facilities teams, ensuring alignment with broader technology standards, avoiding duplication, and leveraging existing expertise and resources.
- Communicate insights, progress, and recommendations to executive leadership through presentations and strategic reports.
- Champion a culture of operational excellence, innovation, and continuous learning.
Qualifications:
REQUIRED:
REQUIRED:
- Bachelor’s degree in Business, Operations, Data Analytics, Engineering, or related field;
- 10+ years of experience in process improvement, data analytics, operations, or related disciplines.
- Proven success leading enterprise-level transformation initiatives.
- Expertise in Lean, Six Sigma, or similar methodologies (certification strongly preferred).
- Strong understanding of data governance, analytics tools, and data architecture.
- Experience with BI platforms such as Power BI, Tableau, or Looker.
- Exceptional leadership, communication, and stakeholder management skills.
- Ability to balance strategic vision with hands-on execution.
PREFERRED:
- Masters degree in Business, Operations, Data Analytics, Engineering, or related field;
- Experience with ERP, CRM, and workflow automation platforms.
- Knowledge of predictive analytics, machine learning concepts, or automation technologies.
- Change management expertise (e.g., Prosci/ADKAR).
- Strong project management capabilities with a track record of delivering measurable results.
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