Director of Salesforce

🇺🇸 Charlotte, NC

🕑 Full-Time

💰 TBD

💻 Project Management

🗓️ June 6th, 2025

CRM FERPA Salesforce

Edtech.com's Summary

UNC Charlotte is hiring a Director of Salesforce. This role involves leading the strategic growth and operational excellence of the university's Salesforce ecosystem, managing a CRM group, and setting strategic directions for expansion across campus. The director will collaborate with stakeholders to translate needs into Salesforce solutions and oversee projects from planning to delivery, ensuring timely and budget-compliant executions.

Highlights

Develop and execute Salesforce strategy and optimize usage across the university.
Technical leadership and guidance to a CRM group.
Oversee Salesforce project planning and execution.
Bachelor’s degree and 5+ years of Salesforce experience required.
Proficiency in project management methodologies.
Deep understanding of Service Cloud and Education Cloud.
Experience with Experience Cloud, Agentforce, Data Cloud, Ascend, Mulesoft, and Banner preferred.
Experience in a higher education environment, preferably at an R1 institution, is favored.