Director of Student Success & Retention

Edtech.com's Summary

University of South Carolina is hiring a Director of Student Success & Retention. The director develops and implements a retention plan with effective initiatives, manages advising, and oversees the Academic Success Center, Counseling, and Disability Services. The role also involves collaboration with Student Life and USC Connect to promote student success and engagement.

Highlights

Develops and implements retention and student success initiatives in collaboration with the Associate Dean.
Manages and supports advising programs and faculty/staff advisors.
Oversees the Academic Success Center, Counseling Services, and Student Disability Resource Center.
Collaborates with Student Life to develop co-curricular programming to foster student engagement.
Coordinates activities related to USC Connect, including integrative learning training and Graduation with Leadership Distinction.
Requires knowledge of data analytics and student success software (Target X desired).
Must be able to analyze and present student success data for strategic decisions.
Requires a bachelor's degree and at least 5 years of related experience or equivalent certification/training.
Strong communication, collaboration, organizational, and customer service skills are essential.
Salary range from $63,557 to $95,336, commensurate with qualifications.

Director of Student Success & Retention Full Description

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Please see Special Instructions for more details.

A complete application must include the following:

Completed application form
Cover Letter
Resume
Contact information - including a phone number and email address - for a minimum of three professional references

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position., depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

Posting Details

Posting Summary

Logo
Posting Number	STA00270PO26
Job Family	Enrollment Management
Job Function	Student Services
USC Market Title	Student Services Program Manager
Link to USC Market Title	https://uscjobs.sc.edu/titles/132655
Job Level	M1 - Managerial
Business Title (Internal Title)	Director of Student Success & Retention
Campus	Lancaster
Work County	Lancaster
College/Division	USC Lancaster College/Division Level
Department	USC Lancaster - Palmetto College
State Pay Range	G10
USC Market Range	MRH - $63,557 $79,446 $95,336
Anticipated Hiring Range	Salary commensurate with qualifications.
Location of Vacancy
Part/Full Time	Full Time
Hours per Week	37.5
Work Schedule	The standard work schedule will be Monday – Friday from 8:30am – 5:00pm. Must be willing to work a flexible schedule to meet the needs of the department.
Basis	12 months
Job Search Category	Student Services

About USC

About University of South Carolina	From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement	The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description

Advertised Job Summary	The Director of Student Success and Retention is responsible for developing and implementing a retention plan that specifies effective retention and success initiatives. This position will also develop and manage advising. Will also oversee the Academic Success Center, Counseling and Disability Services Departments. Will have significant involvement with Student Life and USC Connect.
Job Related Minimum Required Education and Experience	Requires a bachelor’s degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications
Knowledge/Skills/Abilities	Knowledge of data analytics and relevant student success software (Target X desired). Ability to analyze and present student success and retention data for the sake of strategic decision-making. Proven skill in advising college undergraduates. Ability to communicate and collaborate well with campus stakeholders especially, faculty marketing, admissions, student success and business offices. Written oral and communication skills. Strong organizational skills. Customer service orientation.

Job Duties

Job Duty	In collaboration with Associate Dean, develops and implements a retention plan that specifies effective retention and success initiatives. Uses data to assess the efficacy of the retention plan. Communicates plan to University stakeholders.
Essential Function	Yes
Percentage of Time	30

Job Duty	In collaboration with the Associate Dean, develops and manages advising. Supports faculty and staff advisors.
Essential Function	Yes
Percentage of Time	20

Job Duty	Oversees the Academic Success Center, Counseling Services, and the Student Disability Resource Center.
Essential Function	Yes
Percentage of Time	20

Job Duty	Performs other duties as may be assigned by the Associate Dean of Academic and Student Affairs.
Essential Function	Yes
Percentage of Time	5

Job Duty	Collaborates with the Director of Student Life to develop and evaluate co-curricular programming that promotes student success and engagement.
Essential Function	Yes
Percentage of Time	15

Job Duty	Manages, coordinates, and promotes activities related to USC Connect including Integrative Learning Training and Graduation with Leadership Distinction.
Essential Function	Yes
Percentage of Time	10

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive	No
Hazardous weather category	Non-Essential

Posting Detail Information

Number of Vacancies	1
Desired Start Date	06/01/2026
Job Open Date	04/21/2026
Job Close Date
Open Until Filled	Yes
Special Instructions to Applicant	A complete application must include the following: Completed application form Cover Letter Resume Contact information – including a phone number and email address – for a minimum of three professional references Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position., depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
Quicklink for Posting	https://uscjobs.sc.edu/postings/205145
EEO Statement	The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have at least a bachelor's degree and 5 or more years of experience, which may be substituted by equivalent combination of certification, training, education, and/or experience?
- Yes
- No
* Please describe your managerial experience, including your management style and why it has been effective. Please respond in 200-250 words.
(Open Ended Question)

Applicant Documents

Required Documents

Cover Letter
Resume
List of References and Contact Information

Optional Documents

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Original Job Description