Virginia Western Community College
Director of Student Support Services
🇺🇸 Roanoke, VA
🕑 Full-Time
💰 TBD
💻 Project Management
🗓️ July 9th, 2025
CRM
Edtech.com's Summary
Virginia Western Community College is hiring a Director of Student Support Services. The director leads student-centered initiatives to improve student well-being, retention, and success by providing access to essential non-academic resources and overseeing multiple support programs. Reporting to the Vice President of Student Affairs, the role involves collaborating across divisions and with external partners to build a comprehensive support system for students.
Highlights
- Provides visionary leadership for student support programs including Great Expectations, Single Stop, Office of Disability Services, Mental Health and Wellness, Benefit Screening, Career Support, and Student Conduct & Advocacy.
- May perform other duties as assigned and assist during emergency declarations.
- Requires a Master’s degree in social work, counseling, higher education, psychology, student affairs, or closely related field.
- Minimum five years of progressive leadership experience in higher education or related student support services.
- Experience in student success initiatives, academic advising, retention strategies, crisis response, behavioral intervention, and disability services, including ADA compliance.
- Proficient with student information systems, case management software, and CRM platforms used in higher education.
- Excellent interpersonal and communication skills for effective advocacy and collaboration with internal and external stakeholders.
- Manages budgets, personnel, and resources; supervises professional staff and teams.
- Has knowledge of public assistance programs and develops outreach initiatives for diverse student populations.
- Work schedule is Monday to Friday, 8:00 a.m. to 5:00 p.m. with additional hours as necessary; no telework option.
Director of Student Support Services Full Description
Director of Student Support Services
Working Title | Director of Student Support Services
Role Title | 12 month - Administrative - In
Role Code | 01123-SW
FLSA | Exempt
Pay Band | 00
Position Number | 286FA272
Agency | Virginia Western Community College
Agency/Division | Virginia Western Community College (Div)
Work Location | Roanoke (City) - 770
Hiring Range | Salary commensurate with qualifications
Emergency/Essential Personnel | No
EEO Category | A-Official or Administrator
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday-Friday 8:00 a.m.-5:00 p.m. with additional hours as required to meet business needs.
Sensitive Position | No
Job Description
Virginia Western Community College is a two-year public institution of higher education operating under the Virginia Community College System, a statewide system of community colleges. The College operates under the policies established by the State Board for Community Colleges and the Virginia Western Community College Local Advisory Board.
Virginia Western is located on a 70-acre campus in southwest Roanoke, VA. The service region of the College includes Roanoke, Salem, Roanoke County, Craig County, Franklin County, and southern Botetourt County. The College was established in 1966 and has grown from an initial enrollment of 1,352 to its current annual enrollment of over 9,000 students in credit courses and more than 1,400
enrollments in fast-track workforce and continuing education courses.
Virginia Western Community College is accepting applications for a Director of Student Support Services. This position provides visionary leadership and strategic direction for student-centered initiatives designed to enhance student well-being, retention, and success. This role ensures all students have access to vital non-academic resources that remove barriers to their personal, academic, and career goals.
Key areas of oversight include Great Expectations Program Single Stop Program Office of Disability Services Mental Health and Wellness Services Benefit Screening Services Career Support Student Conduct & Advocacy
Reporting directly to the Vice President of Student Affairs, the Director works collaboratively across divisions and with external stakeholders to create a holistic support ecosystem for students.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Master’s degree in social work, counseling, higher education, psychology, student affairs, or a closely related field. Minimum of five (5) years of progressively responsible leadership experience in higher education student support services, K–12 student support services, military student support programs, or community-based support programs. Leadership experience in student success initiatives, including academic advising, student retention strategies, and support systems for a variety of student populations. Experience managing professional staff and effective teams. Experience in behavioral intervention systems, crisis response protocols, student conduct processes. Experience with disability services, including knowledge of ADA, accommodation procedures and accessible learning environments. Experience leading strategic initiatives in career services and career development for students from diverse backgrounds. Exceptional interpersonal and communication skills to effectively advocate for students and collaborate with internal and external stakeholders. Strategic thinking and organizational agility in managing budgets, personnel, and resources in a student-centered environment. Proficiency with student information systems, case management software, and CRM platforms used in higher education. Ability to lead staff development initiatives and foster a collaborative, innovative, and accountable team culture.
Additional Considerations
Knowledge of public assistance programs and student case management. Experience developing outreach initiatives for a variety of student populations. Ability to implement technology-driven student support solutions. Demonstrates expertise in the use and management of student support technologies or comparable platforms.
Operation of a State Vehicle | No
Supervises Employees | Yes
Required Travel | N/A
Role Title | 12 month - Administrative - In
Role Code | 01123-SW
FLSA | Exempt
Pay Band | 00
Position Number | 286FA272
Agency | Virginia Western Community College
Agency/Division | Virginia Western Community College (Div)
Work Location | Roanoke (City) - 770
Hiring Range | Salary commensurate with qualifications
Emergency/Essential Personnel | No
EEO Category | A-Official or Administrator
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- | No
Does this position have a bilingual or multilingual skill requirement or preference? | No
Work Schedule | Monday-Friday 8:00 a.m.-5:00 p.m. with additional hours as required to meet business needs.
Sensitive Position | No
Job Description
Virginia Western Community College is a two-year public institution of higher education operating under the Virginia Community College System, a statewide system of community colleges. The College operates under the policies established by the State Board for Community Colleges and the Virginia Western Community College Local Advisory Board.
Virginia Western is located on a 70-acre campus in southwest Roanoke, VA. The service region of the College includes Roanoke, Salem, Roanoke County, Craig County, Franklin County, and southern Botetourt County. The College was established in 1966 and has grown from an initial enrollment of 1,352 to its current annual enrollment of over 9,000 students in credit courses and more than 1,400
enrollments in fast-track workforce and continuing education courses.
Virginia Western Community College is accepting applications for a Director of Student Support Services. This position provides visionary leadership and strategic direction for student-centered initiatives designed to enhance student well-being, retention, and success. This role ensures all students have access to vital non-academic resources that remove barriers to their personal, academic, and career goals.
Key areas of oversight include Great Expectations Program Single Stop Program Office of Disability Services Mental Health and Wellness Services Benefit Screening Services Career Support Student Conduct & Advocacy
Reporting directly to the Vice President of Student Affairs, the Director works collaboratively across divisions and with external stakeholders to create a holistic support ecosystem for students.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Master’s degree in social work, counseling, higher education, psychology, student affairs, or a closely related field. Minimum of five (5) years of progressively responsible leadership experience in higher education student support services, K–12 student support services, military student support programs, or community-based support programs. Leadership experience in student success initiatives, including academic advising, student retention strategies, and support systems for a variety of student populations. Experience managing professional staff and effective teams. Experience in behavioral intervention systems, crisis response protocols, student conduct processes. Experience with disability services, including knowledge of ADA, accommodation procedures and accessible learning environments. Experience leading strategic initiatives in career services and career development for students from diverse backgrounds. Exceptional interpersonal and communication skills to effectively advocate for students and collaborate with internal and external stakeholders. Strategic thinking and organizational agility in managing budgets, personnel, and resources in a student-centered environment. Proficiency with student information systems, case management software, and CRM platforms used in higher education. Ability to lead staff development initiatives and foster a collaborative, innovative, and accountable team culture.
Additional Considerations
Knowledge of public assistance programs and student case management. Experience developing outreach initiatives for a variety of student populations. Ability to implement technology-driven student support solutions. Demonstrates expertise in the use and management of student support technologies or comparable platforms.
Operation of a State Vehicle | No
Supervises Employees | Yes
Required Travel | N/A
Posting Detail Information
Posting Number | FAC_1684P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 06/23/2025
Job Close Date | 07/14/2025
Open Until Filled |
Agency Website | www.virginiawestern.edu
Contact Name | Lindsey Weston
Email | hrapps@virginiawestern.edu
Phone Number | 540-857-7305
Special Instructions to Applicants |
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/86215
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 06/23/2025
Job Close Date | 07/14/2025
Open Until Filled |
Agency Website | www.virginiawestern.edu
Contact Name | Lindsey Weston
Email | hrapps@virginiawestern.edu
Phone Number | 540-857-7305
Special Instructions to Applicants |
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/86215
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
- Unofficial Transcripts
- Other Document
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