University of Southern Indiana logo

University of Southern Indiana

Director of Technical Services

🇺🇸 Evansville, IN 🕑 Full-Time 💰 $95K - $98K 💻 Information Technology 🗓️ February 27th, 2026
ITSM

Edtech.com's Summary

The University of Southern Indiana is hiring a Director of Technical Services. The role involves leading and managing the IT Service Desk and audio-visual technical operations, overseeing equipment lifecycle management, and participating in strategic planning to support faculty, staff, and students' technology needs.

Highlights
  • Provide leadership and guidance for Technical Services projects and staff initiatives.
  • Manage service desk operations ensuring timely resolution of technical issues.
  • Oversee development of help sheets, usage guides, and user training programs.
  • Plan and manage lifecycle and capacity of audio-visual and operational technology.
  • Lead IT service delivery within an ITSM framework and manage Service Level Agreements.
  • Supervise audio-visual upgrade projects and technology replacements.
  • Analyze service desk and support performance to improve service quality.
  • Participate in IT strategic planning and departmental goal setting.
  • Requires ten years of technical support experience and a bachelor's degree in a related field.
  • Salary range is $95,000 - $98,000 annually with comprehensive benefits.