Director of Technical Services

🇺🇸 Evansville, IN 🕑 Full-Time 💰 $95K - $98K 💻 Information Technology 🗓️ February 27th, 2026

ITSM

Edtech.com's Summary

The University of Southern Indiana is hiring a Director of Technical Services. The role involves leading and managing the IT Service Desk and audio-visual technical operations, overseeing equipment lifecycle management, and participating in strategic planning to support faculty, staff, and students' technology needs.

Highlights

Provide leadership and guidance for Technical Services projects and staff initiatives.
Manage service desk operations ensuring timely resolution of technical issues.
Oversee development of help sheets, usage guides, and user training programs.
Plan and manage lifecycle and capacity of audio-visual and operational technology.
Lead IT service delivery within an ITSM framework and manage Service Level Agreements.
Supervise audio-visual upgrade projects and technology replacements.
Analyze service desk and support performance to improve service quality.
Participate in IT strategic planning and departmental goal setting.
Requires ten years of technical support experience and a bachelor's degree in a related field.
Salary range is $95,000 - $98,000 annually with comprehensive benefits.