Edtech.com's Summary

Lucky Strike Entertainment is hiring a Director of Training. This role involves developing and executing the training strategy for field managers, including creating in-center training plans, leading in-person classes, rolling out new programs, and collaborating with various departments to support consistent manager development and retention.

Highlights

Own the field manager training strategy and ongoing development.
Build and update training plans as brand standards and priorities evolve.
Lead and facilitate in-person training classes for managers at all levels.
Partner with multi-unit leaders to track training completion and address gaps.
Lead, coach, and develop a team of Trainers and manage the training budget.
Use learning management systems (LMS) for content management, assignments, and tracking.
Require significant experience in training or L&D for multi-unit operations, preferably in entertainment, hospitality, retail, or food and beverage.
Strong facilitation and project management skills are essential.
Travel up to 50% and work some nights, weekends, and holidays.
Compensation ranges from $120,000 to $130,000 annually with performance incentives and a comprehensive benefits package including medical, dental, vision, 401(k), employee stock purchase, and paid leave.

Director of Training Full Description

Director of Training

Lucky Strike Entertainment
New York, New York
Corporate
Full-Time
60957

Job Description

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.

Overview

Location: NYC, 50% travel

We Are Lucky Strike Entertainment.
Bowling, Arcade, Family Entertainment Centers. One company. Twelve brands. A career built around unforgettable experiences. Hospitality at our core; we put people first by creating meaningful connections and delivering memorable experiences to every guest, every time.

Summary
As the Director of Training, you will own how Lucky Strike trains its field managers: building in-center training plans, ensuring completion, leading in-person manager classes, and rolling out new programs as priorities shift.

What You'll Do

Own the field manager training strategy, from in-center training through ongoing development
Build and update in-center training plans as brand standards, systems, and priorities change
Roll out new training programs to the field and ensure adoption
Partner with multi-unit leaders to track completion and close training gaps
Schedule, facilitate, and oversee in-person manager training classes
Improve manager retention through strong onboarding and clear development paths
Create and update training content quickly when company priorities shift
Lead, coach, and develop a team of Trainers, and oversee the Training team's budget
Collaborate with Operations, HR, Food & Beverage, and other corporate partners to keep training aligned with the business
Travel to centers and training sessions to see training in action and support field leaders

What You'll Bring

Significant experience leading training or L&D for multi-unit operations, preferably in entertainment, hospitality, retail, or food and beverage
Track record of building and rolling out training programs that improve field performance and consistency
Experience with learning management systems (LMS), including content, assignments, and completion tracking
Experience leading and developing a team of Trainers
Strong facilitation skills, with comfort leading in-person classes for managers at all levels
Ability to build credibility with multi-unit leaders and corporate teams
Strong project management skills, juggling many priorities and deadlines
Willingness to travel up to 50% and work some nights, weekends, and holidays

What You'll Get

Our people are the reason guests keep coming back. Here is what we offer our Corporate team:

Medical, Dental, and Vision plans to select from based on your needs
Wellness resources to help you along your wellness journey
401(k) Retirement Plans
Employee Stock Purchase Program
Employee Assistance Program (EAP)
Vacation, Paid Sick Leave, and Holidays
Perks! Bowling, Boomer's, and Waterpark discounts, Retail discounts, Event discounts, and more!

Pay & Benefits

The pay range for this position is $120,000 - $130,000 per year, depending on qualifications

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and other benefits including dental insurance, vision insurance, life insurance, disability insurance, 401(k) retirement plan, employee stock purchase program, employee assistance program (EAP), paid vacation, paid holidays, and paid sick leave. More details regarding benefits are available here: Lucky Strike Entertainment Benefits

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Director of Training

Edtech.com's Summary

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