Carrier Enterprise
Director of Training and Development
LMS
Edtech.com's Summary
Carrier Enterprise is hiring a Director of Training and Development to lead the internal enterprise training strategy and manage the external technical HVAC training program as a profitable business unit. This role drives organizational learning excellence, oversees curriculum development, manages a high-performing team, and ensures exceptional customer experience while handling P&L responsibilities for external training offerings.
Highlights
- Design and oversee technical, product-specific, soft-skills, and leadership training across online, virtual, and in-person formats.
- Manage and grow the external customer-facing HVAC training platform with full profit and loss accountability.
- Develop training materials, assessment tools, and certification exams to ensure customer satisfaction.
- Lead curriculum development using industry best practices and implement continuous improvement processes across a multi-state environment.
- Build and lead a team including managers, facilitators, LMS administrators, and curriculum developers.
- Maintain and expand training catalog including onboarding, safety, product/system knowledge, and leadership development programs.
- Require advanced facilitation skills and ability to collaborate within matrixed organizations.
- Bachelor’s degree required; Master’s degree preferred.
- Minimum 3 years in a national/global role designing and delivering learning strategies and 5 years as a corporate Training Manager.
- Health, dental, vision, life insurance, 401(k) with match, paid vacation, tuition reimbursement, and other benefits offered.
Director of Training and Development Full Description
Director of Training and Development
Charlotte, North Carolina, United States
Hiring for the following location(s):
4300 Golf Acres Drive, Charlotte, North Carolina 28208, United States
Job Description
Director of Training | Carrier Enterprise | Charlotte| Hybrid-Remote
Introduction:
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com
Objective
This position will lead our internal enterprise training strategy while building and managing our external technical HVAC training program as a profitable business unit. This role combines strategic learning and development leadership with entrepreneurial P&L management, requiring expertise in instructional design, expert-level skills in training delivery and facilitation, team leadership, and business operations. The successful candidate will drive organizational learning excellence, ensure exceptional customer experience, and build a high-performing training organization that generates revenue while maximizing return on learning investments across our multi-state enterprise.
Duties and Responsibilities
- Oversee design of highly technical, product specific, soft-skills, and leadership development training content (online, virtual and in-person) for internal and external customers.
- Ensure exceptional customer experience and satisfaction by creating comprehensive training materials, assessment tools, and certification exams across multiple delivery formats.
- Develop and manage CE’s external customer-facing technical HVAC training platform as a standalone profit center with full P&L accountability, including pricing structures, revenue, and expense tracking.
- Monitor profitability metrics and budget allocation to meet annual revenue targets and margin objectives for the external customer-facing training programs.
- Direct the training function across the entire organization, collaborating on company-wide training strategy from creation through execution to include delivery and measuring training effectiveness.
- Lead curriculum development and instructional design using industry best practices, establishing KPIs, implementing continuous improvement processes, and ensuring consistent training support across a multi-state environment.
- Build and lead a high-performing team by hiring and managing managers, facilitators, LMS platform administrators, and curriculum developers, setting performance standards, providing professional development, managing training projects end-to-end, and collaborating cross-functionally to maintain outstanding learning programs aligned with organizational expectations.
- Maintain and grow current catalog offerings to include new associate onboarding programs, safety, product and system knowledge and leadership development.
Qualifications
The ideal candidate will be a proven leader who demonstrates flexibility, teamwork, and the ability to work well in a matrixed environment. Accordingly, critical success factors will include the ability to develop partnerships within business units and functional areas and identify trends which may present opportunities or reflect gaps in the learning and development capabilities. The ideal candidate will also have strong facilitation skills including the ability to quickly gain credibility with learners.
Requirements
Bachelor’s degree -Master’s preferred
3+ years’ experience in a national/global role leading design and delivery of learning strategies and 5 years' experience as a Training Manager in a corporate environment.Benefits:Health InsuranceHealth Savings AccountDental InsuranceVision InsuranceLife InsuranceDisability Insurance (Short-term and Long-term)Employee Assistance Program (EAP)Tuition Reimbursement & Professional DevelopmentPaid Vacation & Sick timeCompany Paid Holiday's401(k) Plan with Employer MatchEmployee Discount ProgramCompany Paid Volunteer Time OffInvitation to ApplyFull-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.
Equal Opportunity Statement:Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence.
About Us
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Requirements
Requirements
Bachelor’s degree -Master’s preferred
3+ years’ experience in a national/global role leading design and delivery of learning strategies and 5 years' experience as a Training Manager in a corporate environment.
Status
Full-Time
Full-Time
Position Type
Salaried
Company
Carrier Enterprise
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