Edtech.com's Summary

Kaplan is hiring a Director, One-on-One Advising, Innovation & Advising. This role leads the growth and delivery of Kaplan's premium advising practice by managing a sales team, conducting consultations, and partnering with marketing to increase consultation volume while maintaining high client satisfaction and quality standards.

Highlights

Drive sales growth through strategy development, pipeline management, and conversion rate improvements.
Lead sales as a player-coach by personally conducting consultations and coaching the team.
Recruit, onboard, and manage a team of admissions consultants to ensure quality service delivery.
Monitor client satisfaction metrics and implement corrective actions for consistent client outcomes.
Maintain quality standards across client engagements including session structure and communication.
Develop and test new tactics to increase consultation volume, such as referral programs and outreach strategies.
Collaborate with marketing to align campaigns and lead generation with sales funnel dynamics.
Represent Kaplan at webinars, live events, and speaking engagements to build brand credibility.
Required qualifications include a bachelor's degree, minimum 5 years leadership experience in education or related sector, consultative sales skills, team leadership, CRM proficiency, and knowledge of college admissions processes.
Compensation range: $64,819 to $162,047 (Salary Grade B), with additional benefits including retirement plan, health benefits, tuition assistance, and generous paid time off.

Director, One-on-One Advising, Innovation & Advising Full Description

Job Title Director, One-on-One Advising, Innovation & Advising

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Director of 1:1 Admissions Consulting leads the growth and delivery of Kaplan's premium advising practice. This role drives revenue by leading a high-performing sales team, personally conducting consultations, and partnering with marketing to continuously grow consultation volume, all while maintaining the quality standards that keep clients satisfied and referring others. Success here means more families served, stronger outcomes, and robust growth.

Primary/Key Responsibilities

Drive Sales Growth: Develop and execute strategies to grow revenue for the 1:1 advising practice, including team goal-setting, pipeline management, and conversion rate improvement across every stage of the funnel. Continuously evaluate performance and adjust tactics to accelerate growth.
Lead Sales as a Player-Coach: Personally conduct sales consultations to close new clients while modeling the consultative approach expected of the team. Build team capacity to convert high-intent families into clients through ongoing coaching and call review.
Manage and Develop the Advising Team: Recruit, onboard, coach, and performance-manage a team of admissions consultants to ensure consistent, high-quality delivery across all client engagements. Build a culture of accountability and continuous improvement.
Own Client Satisfaction: Monitor client satisfaction metrics across the full engagement lifecycle, from initial consultation through application submission. Identify gaps, implement corrective actions, and ensure clients consistently receive outcomes that justify their investment.
Maintain Engagement Quality Standards: Establish and enforce quality standards for every client touchpoint, including session structure, communication cadence, and deliverable quality. Conduct regular case reviews to ensure consultants are performing at the expected level.
Grow Consultation Volume: Develop and test new tactics to increase the number of qualified consultations entering the pipeline, including referral programs, outreach strategies, and conversion optimization. Rapidly scale what works and cut what doesn't.
Partner with Marketing to Drive Awareness: Collaborate with the marketing team to align campaigns, content, and lead generation efforts with the realities of the sales funnel. Provide frontline insight into what prospective clients respond to and where leads are dropping off.
Serve as the Face of Kaplan's 1:1 Practice: Lead webinars, live events, and speaking engagements that build brand credibility and generate demand for the advising practice. Represent Kaplan's expertise in college admissions to students, families, and institutional partners.

Minimum Qualifications

Bachelors in Business, Education, Marketing and/or related field
Minimum of 5 years of experience in a leadership role within the education, advising, or related sector.
Consultative sales skills with a demonstrated ability to close in a high-consideration, relationship-driven environment
Team leadership and performance management, including coaching, feedback, and accountability
Strong verbal and written communication; able to engage effectively with students, parents, and internal stakeholders
Analytical ability to track and act on sales and satisfaction metrics
Organizational skills to manage multiple client engagements and team workflows simultaneously
CRM proficiency (Salesforce or equivalent) for pipeline management and reporting
Working knowledge of the college admissions process, application timelines, and selective admissions strategy
Ability to interpret performance data and translate it into operational decisions

Preferred Qualifications

Master's Degree
Understanding of K12 and College Admissions markets

Beyond base salary, our comprehensive total rewards package includes:
- Remote work provides a flexible work/life balance
- Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)
- Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
- Comprehensive health benefits new hire eligibility starts on day 1 of employment
- Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities

We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

For full-time positions, Kaplan has three Salary Grades. This position is Salary Grade B: $64,819 to $162,047. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.

#LI-Remote

#LI-JB1

LocationRemote/Nationwide, USA

Additional Locations

Employee TypeEmployee

Job Functional Area

Business Unit00074 Kaplan Pre-College

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.

Kaplan is a drug-free workplace and complies with applicable laws.

Original Job Description

Job Title Director, One-on-One Advising, Innovation & Advising

Job Description

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

Primary/Key Responsibilities

Drive Sales Growth: Develop and execute strategies to grow revenue for the 1:1 advising practice, including team goal-setting, pipeline management, and conversion rate improvement across every stage of the funnel. Continuously evaluate performance and adjust tactics to accelerate growth.
Lead Sales as a Player-Coach: Personally conduct sales consultations to close new clients while modeling the consultative approach expected of the team. Build team capacity to convert high-intent families into clients through ongoing coaching and call review.
Manage and Develop the Advising Team: Recruit, onboard, coach, and performance-manage a team of admissions consultants to ensure consistent, high-quality delivery across all client engagements. Build a culture of accountability and continuous improvement.
Own Client Satisfaction: Monitor client satisfaction metrics across the full engagement lifecycle, from initial consultation through application submission. Identify gaps, implement corrective actions, and ensure clients consistently receive outcomes that justify their investment.
Maintain Engagement Quality Standards: Establish and enforce quality standards for every client touchpoint, including session structure, communication cadence, and deliverable quality. Conduct regular case reviews to ensure consultants are performing at the expected level.
Grow Consultation Volume: Develop and test new tactics to increase the number of qualified consultations entering the pipeline, including referral programs, outreach strategies, and conversion optimization. Rapidly scale what works and cut what doesn't.
Partner with Marketing to Drive Awareness: Collaborate with the marketing team to align campaigns, content, and lead generation efforts with the realities of the sales funnel. Provide frontline insight into what prospective clients respond to and where leads are dropping off.
Serve as the Face of Kaplan's 1:1 Practice: Lead webinars, live events, and speaking engagements that build brand credibility and generate demand for the advising practice. Represent Kaplan's expertise in college admissions to students, families, and institutional partners.

Minimum Qualifications

Bachelors in Business, Education, Marketing and/or related field
Minimum of 5 years of experience in a leadership role within the education, advising, or related sector.
Consultative sales skills with a demonstrated ability to close in a high-consideration, relationship-driven environment
Team leadership and performance management, including coaching, feedback, and accountability
Strong verbal and written communication; able to engage effectively with students, parents, and internal stakeholders
Analytical ability to track and act on sales and satisfaction metrics
Organizational skills to manage multiple client engagements and team workflows simultaneously
CRM proficiency (Salesforce or equivalent) for pipeline management and reporting
Working knowledge of the college admissions process, application timelines, and selective admissions strategy
Ability to interpret performance data and translate it into operational decisions

Preferred Qualifications

Master's Degree
Understanding of K12 and College Admissions markets

#LI-Remote

#LI-JB1

LocationRemote/Nationwide, USA

Additional Locations

Employee TypeEmployee

Job Functional Area

Business Unit00074 Kaplan Pre-College

Diversity & Inclusion Statement:

Kaplan is a drug-free workplace and complies with applicable laws.

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Director, One-on-One Advising, Innovation & Advising

Edtech.com's Summary

Director, One-on-One Advising, Innovation & Advising Full Description

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