Bright Horizons
Director, Strategic Client Relations
Salesforce
Edtech.com's Summary
Bright Horizons is hiring a Director, Strategic Client Relations. This role manages employer-sponsored client accounts to enhance relationships, ensuring client retention and business growth while launching new client programs. The director leads contract negotiations, sells new products, and develops strategic marketing plans to maximize client engagement and satisfaction.
Highlights
- Manage and grow relationships with existing employer-sponsored client accounts including programs like Back-Up Care and College Coach.
- Renew and negotiate client contracts to support retention and upsell opportunities.
- Develop strong client partnerships and deliver timely responses to inquiries.
- Utilize Salesforce to maintain accurate portfolio opportunity data.
- Analyze program utilization data to provide clients with strategic direction aligned with their objectives.
- Required proficiency in client relationship management with 5-7 years of relevant experience.
- Bachelor's degree required; additional experience may substitute for formal education.
- Annual salary range of $95,000 to $129,000, with eligibility for bonuses.
- Benefits include medical, dental, vision, paid leave, 401(k), disability and life insurance, tuition assistance, and caregiving support.
- Clients primarily consist of employer-sponsored programs aiming to support employee work/life balance.
Director, Strategic Client Relations Full Description
Director, Strategic Client Relations
Newton, Massachusetts, United States of America, 02459
Corporate
Full time
Primary Purpose
As the Director, Strategic Client Relations you will be responsible for the effective management of relationships of employer-sponsored (client) accounts. Your main focus will be to enhance and build upon existing relationships resulting in client retention and growth. You may also be responsible for successfully launching new client business. This position is remote and often involves travel to meet with clients.
This is a remote position based in the United States. Only candidates residing in the greater New York metro or New England area, and willing to travel to the region as needed for in-person meetings, will be considered.
Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference.
Essential Functions/Responsibilities
- Strategically grow and expand business with existing clients in your portfolio. This could include employer sponsored programs such as: Back-Up Care, College Coach, Enhanced Family Supports, as well as dedicated client centers.
- Proactively develop strong partnerships with clients to maximize retention and loyalty
- Renew and negotiate client contracts
- Sell new products/back-up care types to your portfolio of clients; refer opportunities to Client Services for new centers/EdAssist
- Keep opportunities current and accurate in Salesforce for your portfolio
- Develop and execute marketing plans to ensure that clients experience the maximum return on their program and view Bright Horizons as their strategic partner for all work/life related objectives
- Provide timely and thorough responses to client inquiries and requests on a day-to-day basis
- Analyze program utilization, effectively communicate utilization trends to clients, and continuously provide strategic direction to clients to meet their organizational objectives
Minimum Qualifications:
- Bachelor's Degree
- In lieu of a degree, an additional 3 years of experience may be considered
- 5-7 years of experience in direct account and client relationship management, with a proven ability to retain clients and drive upsell opportunities - Required
Preferred Qualifications:
- Demonstrated success in managing diverse client portfolios, consistently achieving retention and business growth targets
- Exceptional relationship management skills, fostering long-term partnerships and client satisfaction
- Highly organized, with strong attention to detail and effective time management
- Skilled in managing multiple priorities in fast-paced environments while maintaining high-quality outcomes
- Effective communicator of organizational values and mission, with deep knowledge of the full range of Bright Horizons services
At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.
Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We’re changing the world of work and family, and it starts with you. At Bright Horizons, you’re the difference.
Compensation:
The annual salary for this position is between $95,000-$129,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
This position is also eligible for a bonus.
Benefits:
Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical, dental, and vision insurance
- Paid vacation, sick, holiday, and parental bonding leave
- 401(k) retirement plan
- Long-term and short-term disability insurance
- Life insurance
- Money-saving discounts and financial planning tools
- Tuition assistance and education coaching
- Caregiving support and resources for the children and adults in your family
- Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness
Deadline to apply: This position is anticipated to remain open until 5/22/26
Life at Bright Horizons:
At Bright Horizons, you’re more than your job title — you’re the difference. Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others.
Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).
If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
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