Director, Student Financial Services

Director, Student Financial Services

 Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

 If you would like to bookmark this position for later review, click on the Bookmark link. To email this position to a friend, click on the Email to a Friend link.  If you would like to print a copy of this position for your records, click on the Print Preview link.

Bookmark this Posting Print Preview | Apply for this Job

Posting Details 

 Position Information 

Posting Number  | SF2566P
Position Title  | Director, Student Financial Services
Position Type  | Professional/Salaried
Department  | Student Financial Services - Troy
Division  | Finance and Administration
Campus  | Troy
Work Status  | Full-Time (FT)
Temporary  | No
Location  | Troy - T01
Job Summary  | The Director of Student Financial Services position is responsible for directing the activities of the Student Financial Services Office to provide comprehensive support to students, parents, University departments, donors, and other constituents conducting their financial affairs.

Essential Functions: Directs all student financial services area functions in a multi-campus setting. Coordinates the functions and operations of sponsored billing, cashiering, collections, financial aid disbursements, and student loan administration. Directs the billing and accounting for student charges. Develops, implements, and provides continuous assessment of future plans, objectives, goals, and the annual budget for the Student Financial Services office. Coordinates with the Financial Aid Office for the disbursement of student aid and ensures compliance with the administration of the Title IV Loan program. Handles all student, parent, administrator concerns, complaints, and issues related to functions and services of the Student Financial Services office. Manage multiple contracts to ensure continuity of services and compliance with college procurement rules. Identify professional development opportunities for SFS team members to ensure continual improvements to service and compliance. Monitor accounts receivable collection returns and expenses and implements solutions for improved recovery of funds due the college. Represents the Student Financial Services office at university, state, and regional meetings and alumni events.

Minimum Qualifications  | 1. Bachelor’s degree in Management, Business Administration, Accounting or related field.

2. Minimum of five years of progressively responsible experience and management in higher education or similar customer service and accounting operations.

3. Minimum of five years of supervisory experience preferably to include the supervision of staff at multiple locations.

4. Demonstrated strong interpersonal and verbal communication skills to include experience preparing and presenting complex financial information to a wide range of audiences, either verbal, in writing and through oral presentations.

5. Demonstrated experience working with complex financial software systems (i.e. Ellucian Colleague, Banner, etc.) and experience working with advanced functions in Microsoft Excel.

6. Demonstrated proficiency in written communication skills.

7. Demonstrated ability to interpret and communicate institutional, State, and federal policies, procedures and regulations.

8. Demonstrated presentation skills.
Preferred Qualifications  | 1. Master’s degree in Business, Finance, Accounting or related field.2. CPA.3. Experience in a Higher Education setting.
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?  | Driving may be necessary but is not a primary responsibility
Work Hours  | Standard office hours
List any hazardous conditions or physical demands required by this position  | N/A
Does this position have supervisory responsibility?  | Yes
Posting Date  | 07/31/2026
Closing Date  | 08/14/2026
Open Until Filled  | Yes
Special Instructions to Applicants  |
Quick Link  | https://www.troyuniversityjobs.com/postings/48039

 Reference Letters 

Solicit References Through the System?  | No
Last Day a Reference Provider Can Submit Reference  |
Applicant Special Instructions  | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [email protected].

Supplemental Questions 

Required fields are indicated with an asterisk (*).

Applicant Documents

 - Employment is contingent upon a satisfactory background check.
 - Troy University is an Equal Employment Opportunity and Affirmative Action employer.
 - Troy University participates in eVerify.