Director, Student Success

Job Profile:

Student Support Services Manager 4

Job Family:

Student Support Services

Time Type:

Full time

Max Pay - Depends on experience:

$105,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and nine (9) years of experience appropriate to the area of assignment/field including five (5) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

The Director of Student Success for Shufeldt School of Medicine and Medical Engineering provides strategic leadership and operational oversight for student services and engagement initiatives. This role will report to the Associate Dean of Student Affairs with Shufeldt School of Medicine and Medical Engineering and is responsible for managing the day-to-day operations of the Student Affairs office, supervising support staff, ensuring compliance with accreditation standards, assisting with budget planning and management, and overseeing student interest groups and their associated budgets. The Director plays a key role in fostering a vibrant, inclusive, and supportive campus environment.

The Shufeldt School of Medicine is temporarily located in Tempe; however, school operations are expected to relocate to the Downtown Phoenix Campus in Spring 2026.

Pay Range: $85,700 - $105,00: Depending on Experience

Essential Duties:

Operational Leadership

• Manage the daily operations of the Student Affairs department to ensure efficient and effective service delivery to medical students and the other members of the Student Affairs team.

• Develop and implement policies, procedures, and programs that support student and department success. This includes identifying new opportunities and resources to improve student experiences and strengthen collaboration between Student Affairs and other departments.

• Draft, manage, and house department standard operating procedures for the Student Affairs team ensuring a legacy of information, including procedure steps and reasoning that can be accessed and shared by the department.

• Support the Associate Dean with accreditation compliance, which include assisting with institutional accreditation efforts by ensuring departmental compliance with relevant standards and documentation requirements.

• Collaborate with academic and administrative units to align Student Affairs practices with accreditation criteria.

• Provide budget support for the Associate Dean of Student Affairs, which includes oversight of the budget, assisting with planning and forecasting department budget needs. Monitor expenditures and ensure responsible stewardship of resources that are designated for the department and student groups.

• Develop and manage a Student Affairs annual master roadmap which includes but is not limited to medical student milestones, events, and engagement points and programming.

• Draft, maintain, and house cycle reporting for all Student Affairs units with the goal of gleaning insights about new or changing trends, YOY data, and progress toward strategic changes.

• Participate on SOMME committees, subcommittees, and workgroups.

• Join national and regional communities within the Association of American Medical Colleges (AAMC) and the Group on Student Affairs (GSA) to stay aware of national and regional trends in medical school, as well as to build connections and best practices from peers at other institutions.

Personnel

• Supervise, mentor, and evaluate Student Affairs support staff members through formal scheduled development meetings, annual review process, as well as providing real time feedback.

• Foster a collaborative and professional work environment that promotes staff professional development, high performance, and engagement with the Shufeldt School of Medicine and Medical Engineering community.

• Ensure consistent and effective communication with staff to disseminate information, discuss department issues, and identify solutions to problems.

• Assist the Associate Dean of Student Affairs with the creation and implementation of policies and procedures necessary for optimal performance of the team. This includes creation of new positions, oversight of new hire processes, implementation of organizational changes, and/or on-boarding processes for the department. Maintain and archive documentation related to these areas.

• Act as Student Affairs lead in times when the Associate Dean is unavailable. This may include using best practices and judgment in making decisions.

Student Engagement

• Create and lead student engagement activities throughout the medical school journey.

• Lead the creation of the medical student government, which includes roles, duties, and standard operating procedures for the group. This may include role selection, election creating, and meetings cadence.

• Track and support student interest groups, including registration, event planning, and leadership development.

• Manage and allocate budgets for student organizations in alignment with institutional policies.

• Support the creation and implementation of national student societies and associations at the medical school, such as Gold Humanism Honor Society (GHHS), American Medical Association (AMA), American Medical Student Association (AMSA), Student National Medical Association (SNMA), etc. Act as a liaison with the setup of the programs and support the chairs or faculty leads with awareness and promotion of the groups that get established.

• Collaborate with various support groups within ASU Health and ASU main campus to ensure students are knowledgeable about resources and engagement opportunities that live outside Shufeldt School of Medicine and Medical Engineering Student Affairs. Ensure that students are aware of health and wellbeing options. Support the creation of a culture that promotes health and wellness. 

Other duties

• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts

• Initiate confidential correspondence on behalf of the project

• Work both independently and within a complex structured team

• Able to exercise judgment within generally defined practices & policies to determine appropriate action

• Use office equipment

• Schedule appointments and maintain calendar for project

Desired Qualifications:

• Master's degree in Higher Education or related field (Doctorate preferred).

• Strong understanding of accreditation processes and compliance requirements.

• Demonstrated experience in budget development and financial management.

• Experience with student information systems and budget tracking software.

• Knowledge of student development theory and best practices in student engagement.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse

• Required to stand for varying lengths of time and walk moderate

• Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 20 pounds (light) 

• Required to work (weekends, and evenings)

• Will be required to travel (for events, between campuses), rare nights or weekend work for school related events

Department Statement:

The John Shufeldt School of Medicine and Medical Engineering at Arizona State University, a flagship component of the broader ASU Health initiative, is boldly re-imagining medical education by merging clinical medicine, biomedical science, engineering, and technology into one integrated student experience. Built from the ground up for today's health-care challenges, the school trains physicians who not only provide exceptional patient care but also lead innovation, applying artificial intelligence, advanced diagnostics, and human-centered design to transform the future of medicine.

Currently located on ASU's Tempe campus, the Shufeldt School of Medicine will be headquartered on the Downtown Phoenix campus with operations transitioning in Spring 2026. The school has received preliminary accreditation from the Liaison Committee on Medical Education (LCME) and is preparing to welcome its inaugural class in Fall 2026.

By educating physician-engineers fluent in medicine, engineering, and the humanities, the John Shufeldt School of Medicine and Medical Engineering is creating leaders who will rethink how care is delivered, measured, and improved — for Arizona's diverse communities and beyond.

Join us as we shape a new model of medical education and build the future of health care.

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Phoenix

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$15417.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.