Ellucian
Director, Technical Services (Rider University) (Aruba Networks, Google Workspace Enterprise)
SaaS
Edtech.com's Summary
Ellucian is hiring a Director, Technical Services (Rider University). This role provides strategic leadership and oversight for technology infrastructure and support operations at Rider University, managing a technical team and collaborating with institutional leaders to ensure reliable, secure, and scalable technology services aligned with academic priorities. The Director manages technical projects, budgets, and business continuity, while serving as a key escalation point for complex technical issues.
Highlights
- Lead and manage technical services operations including networking, servers, storage, telecommunications, Google Workspace Enterprise, Microsoft cloud services, and related infrastructure.
- Supervise, develop, and prioritize work for technical staff such as system and network administrators.
- Collaborate with the CIO and other leaders to develop strategic and tactical plans, assess technology needs, and recommend improvements.
- Prepare and manage budgets; support procurement and evaluate software/hardware requests via cost-benefit analysis.
- Oversee production issues, coordinate staff assignments, and ensure quality and efficiency in service delivery.
- Develop and implement policies and procedures based on best practices for operations, asset management, and business continuity.
- Lead or oversee infrastructure upgrades, construction technology projects, and change management processes.
- Direct backup, disaster recovery, and business continuity planning and testing.
- Work with vendors and service providers to secure products, resolve operational problems, and support service delivery.
- Evaluate and enhance infrastructure and data security posture with recommended improvements and risk reduction.
- Research industry trends and identify opportunities to improve infrastructure resilience and service quality.
- Be an active member of the technology leadership team fostering a collaborative environment.
- 7 to 10 years of progressive IT leadership experience; higher education experience preferred.
- Expertise in enterprise networking (Aruba), virtualization, servers, storage, Wi-Fi, telecommunications, MDM, and endpoint management.
- Strong familiarity with Google Workspace Enterprise (Drive, Gmail, Admin tools) and Microsoft technologies (Active Directory, Office 365, Azure).
- Experience with AI tools, security, and governance.
- Strong communication, decision-making, and customer service skills; ability to manage urgent issues and off-hours escalations.
- Comprehensive benefits including medical, dental, vision, flexible time off, parental leave, 401k with match, telemedicine, mental health support, wellness programs, and professional development opportunities.
Director, Technical Services (Rider University) (Aruba Networks, Google Workspace Enterprise) Full Description
About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About the Opportunity
While this a hybrid position with opportunity to work remotely, several days a week are required at Rider's Lawrenceville, NJ location.
The Director, Technical Services at Rider University provides strategic leadership and oversight for technology infrastructure and support operations. Reporting to the Chief Information Officer (CIO), this role leads a team with responsibility for: networking, servers, storage, telecommunications, Google Workspace Enterprise, Microsoft cloud services, MDM tools, and related technical operations. The Director works closely with the CIO and other institutional leaders to ensure that technology services are reliable, secure, scalable, and aligned with institutional priorities and the academic mission. This position also serves as a key escalation point for complex technical issues, oversees technical projects, manages budgets, and ensures business continuity. The successful candidate will be a technology leader in the department, providing support, direction, mentorship, and best practices across multiple teams.
Where you will make an impact
- Provide leadership and management for technical services operations, including networking, wired and wireless connectivity, servers, storage, telecommunications, Google Workspace Enterprise, Microsoft Enterprise tools, Active Directory and connected identity services, cloud technologies, and related enterprise infrastructure.
- Lead, supervise, and develop technical staff, including systems/network administrators and other assigned technical personnel; assign work, set priorities, monitor performance, and support professional growth.
- Work directly with the CIO and other leaders to maintain strategic direction for technical operations, develop annual and multi-year tactical plans, assess institutional technology needs, establish standard operating procedures, and recommend improvements and upgrades.
- Work with the CIO to prepare and manage budgets for technical services and infrastructure areas, support procurement decisions, present capital recommendations, and evaluate software and hardware requests using cost-benefit analysis and compatibility with the existing environment.
- Oversee day-to-day production issues, serve as an escalation point for urgent or complex problems across teams, coordinate staff assignments, and ensure quality and efficiency in technical operations and service delivery.
- Develop and implement practices, policies, procedures, standards, and documentation based on industry best practices to support day-to-day operations, asset management, maintenance, change management, and business continuity.
- Lead or oversee technology projects, including infrastructure upgrades, construction and renovation technology work, and other implementation efforts; provide project guidance and oversight to ensure standards for quality, timelines, and outcomes are met.
- Lead formal change management processes to coordinate technology upgrades, maintenance activities, and service impacts across institutional departments and business units.
- Direct and oversee backup, disaster recovery, and business continuity planning, documentation, and testing for critical systems.
- Work with vendors, contractors, and service providers to secure value-added products and services, solve operational problems, and support effective implementation and ongoing service delivery.
- Evaluate and strengthen the institution's infrastructure and data security posture; recommend and support security improvements, controls, and risk-reduction measures.
- Research industry trends, benchmarks, and best practices, and identify opportunities to improve infrastructure, service quality, resilience, and support for the institution's mission.
- Be an active part of a dynamic technology leadership team and promote collaborative environment.
What you will bring
- 7 to 10 years of progressively responsible experience in information technology, including significant management or leadership responsibilities; additional experience in lieu of associated education is acceptable.
- Experience working in an institution of higher education strongly preferred.
- Demonstrated experience leading and developing technical teams and managing enterprise infrastructure operations in a complex organizational environment.
- Proven experience in implementing and monitoring complex technical infrastructure projects; wireless overhaul and transformation projects strongly preferred.
- Strong knowledge of enterprise networking (Aruba), virtualization, servers, storage, Wi-Fi, telecommunications, MDM systems, endpoint management, and related infrastructure technologies.
- Strong familiarity with Google Workspace Enterprise, including Google Drive, Gmail, and Administrative tools.
- Strong familiarity with Microsoft enterprise technologies, including Active Directory, Office 365, and Azure.
- Experience with AI tools, security, and governance.
- Strong communication, presentation, organizational, decision-making, and time-management skills, with the ability to work effectively with faculty, staff, administrators, and technical teams.
- Strong customer-service orientation, sound judgment, and the ability to manage urgent issues, competing priorities, and off-hours escalations.
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy- caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-PB1
#LI-hybrid
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