Director, Test Administration, Deliver

College Board – Assessment Delivery Operations

Location: Remote or Hybrid options available

About the Team

The Operations Division at College Board is focused on leading the organization’s transformation to support delivery of digital assessments. The division aims to provide a strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually. The 70-person Assessment Delivery department is a combination of sub-teams that support Test Administration Management, Supply Chain & Logistics, and Publications and Content Management. This role will be the Director of the Test Administration Delivery team.

About the Opportunity

As the Director of Test Administration Delivery, you will apply your operational expertise to support the mission-critical operational function responsible for the flawless delivery of the College Board’s test administration events. You will be accountable for collaborating with cross-functional teams in establishing the behaviors and activities that drive consistent, repeatable delivery of our digital assessments and that result in a standardized experience for our students and testing staff.

You will be a critical agent in the processes with upstream and downstream operational partners (e.g., Technology teams, Customer Care and Advanced Placement (AP) business owners) to drive a test administration model that features laser-focused line of sight into the status of key test-day activities across global time zones. You will partner closely with the Senior Director of Test Administration Delivery to establish clear and streamlined mitigation steps when unanticipated events disrupt the test administration ‘business as usual.’ The Director of Test Administration Delivery will support students and educators through a variety of channels — and ensure swift routing to appropriate teams to either mitigate or resolve barriers that prevent the completion of testing.

In this role, you will:

Manage & Communicate Assessment Delivery & Resolution Initiatives (50%)

Assess and strategically plan solutions for potential risks and active issues that impact testing
Partner with Product Owners across the organization to continually evolve the core capabilities of critical functions
Communicate current operational pain points and vendor independence barriers with critical stakeholders
Communicate efficiently and accurately through the month-long testing window

Digital Transformation & Optimization (25%)

Work across Assessment Delivery teams to evaluate systems, platforms, and processes aligned to digital optimization
Collaborate in ideations sessions within and across teams to drive process improvement
Perform quality control measures to maintain quality standards and identify opportunities
Support transformation by collaborating with product owners
Utilize a data-driven approach and skilled communication tactics to advocate for process or system enhancements to drive down manual workarounds and build strong and automated capabilities
Establish a new suite of metrics to monitor and control key performance indicators

Strategic Support (25%)

Establishing collaborative partnership with Advanced Placement program to gain buy-in and foster a culture of transformation
Internalize and incorporate feedback to drive operational efficiencies
Build relationships across Assessment Delivery Operations team to identify integration opportunities that enhance test delivery
Build internal capacity and organizational independence through digital transformation

About You

You have:

You have at least five years of experience working as an analyst or manager in a professional setting, with experience in a professional services organization on a variety of client projects preferred
You have strong knowledge of operations management practices (e.g., business process design and improvement, forecasting and capacity planning)
Excellent communications skills - must be able to communicate effectively orally and in writing
Proficiency in Microsoft Office applications
A proven ability to build relationships and collaborate with a team
Adept problem-solving skills, including using data to inform decisions and actions
Experience juggling multiple complex initiatives
You have strong organizational skills with a predisposition toward action and production of results and outcomes
You are able to orient to the end user and deeply understand their issues and needs
The ability to travel 4-6 times a year to customer and/or College Board offices
Bachelor’s degree is required

About Our Culture

Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:

We are motivated to positively impact the educational and career trajectories of millions of students a year
We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women’s Impact Network)
We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals
We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time

About Our Benefits and Compensation

College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.

The hiring range for a new employee in this position is $80,000 to $125,000.

College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.

Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.

Your salary is only one part of all that College Board offers, including but not limited to:

A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
A job that matters, a team that cares, and a place to learn, innovate and thrive

You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.

About Our Culture

Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:

We are motivated to positively impact the educational and career trajectories of millions of students a year
We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard
We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women’s Impact Network)
We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals
We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations
We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time

About the Process

Interview Process Includes: Resume, and Application Submission; Recruiter Phone Screen; Hiring Manager Interview; Performance Exercise (such as drafting a short presentation or producing a writing sample); Panel Interview; Reference Checks (approximately 6-8-week process)

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Thanks for checking out the Director, Test Administration, Deliver opening.

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Director, Test Administration, Deliver

Director, Policy

Senior Manager Application Administration Services, Anthology Student

Desmos Classroom Copy Editor

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Thanks for checking out the Director, Test Administration, Deliver opening.

Director, Policy

Senior Manager Application Administration Services, Anthology Student

Desmos Classroom Copy Editor

Systems Application Administrator

Associate Customer Success Manager