Western Psychological Services
Distribution Sales Specialist
Edtech.com's Summary
WPS is hiring a Distribution Sales Specialist to serve as the trusted point of contact for domestic and international distribution partners. The specialist manages the full distribution process, including order processing, partner communications, billing support, shipment tracking, and sales reporting, while supporting the Key Account Manager with sales insights and growth opportunities.
Highlights
- Serve as primary contact for WPS distribution partners globally.
- Process and verify distributor orders; manage changes, returns, and billing queries.
- Support partner onboarding and maintain clear, proactive communication.
- Analyze monthly sales reports to identify trends and support sales growth.
- Utilize Microsoft Office, especially Word and Outlook; bilingual skills are a plus.
- Require 3+ years of customer service experience, preferably with wholesale or international accounts.
- Full-time, non-exempt, remote position with standard Monday-Friday schedule and occasional paid overtime.
- Salary range is $31.00 to $33.00 hourly.
- Support clinicians, educators, and psychologists through distribution of WPS assessment tools.
- Work within a stable, family-owned company with over 75 years of service in educational and psychological assessments.
Distribution Sales Specialist Full Description
Distribution Sales Specialist
Full-time Regular
Torrance, CA, US
Salary Range:
$31.00 To $33.00 Hourly
Distribution Sales Specialist
Deliver white-glove service to WPS distribution partners around the world.
ROLEDistribution Sales Specialist | SCHEDULEFull-time, Monday-Friday | LOCATIONRemote
DEPARTMENTSales | FLSANon-exempt / hourly | BEST FORRelationship-focused customer service pros
DEPARTMENTSales | FLSANon-exempt / hourly | BEST FORRelationship-focused customer service pros
Be the trusted point of contact for WPS distribution partners. In this role, your attention to detail, service mindset, and follow-through help domestic and international partners get the support they need quickly and accurately.
THE OPPORTUNITY
WPS products support clinicians, educators, and psychologists who work with children, families, and communities. As a Distribution Sales Specialist, you will help make sure those tools move smoothly through our distribution partner network.
You will manage the full distribution experience, including order processing, account questions, billing support, shipment tracking, returns, onboarding, partner communications, and sales reporting. You will also support the Key Account Manager by identifying trends and growth opportunities through strong service and careful data review.
WHAT YOU WILL DO
Partner Support & Orders• Receive, process, and verify distributor orders• Provide order status updates and product information• Manage order changes, returns, cancellations, and billing questions• Follow department policies with care and consistency
White-Glove Service• Support domestic and international distribution partners• Respond to inquiries with accuracy and warmth• Coordinate onboarding calls for new partners• Flag service concerns and follow through on resolution
Sales Insight & Communication• Review monthly distribution sales reports for trends• Prepare sales reports for management• Coordinate pricing and marketing updates• Support quarterly newsletters and track content impact
White-Glove Service• Support domestic and international distribution partners• Respond to inquiries with accuracy and warmth• Coordinate onboarding calls for new partners• Flag service concerns and follow through on resolution
Sales Insight & Communication• Review monthly distribution sales reports for trends• Prepare sales reports for management• Coordinate pricing and marketing updates• Support quarterly newsletters and track content impact
SUCCESS IN THIS ROLE LOOKS LIKE
Reliable Partner Experience• Partners receive timely, accurate, and friendly support• Orders and requests are handled carefully from start to finish• New partners understand WPS distribution policies and expectations | Strong Sales Support• Sales history and feedback are used to identify opportunities• The Key Account Manager has organized, dependable account support• Communication is proactive, clear, and well documented
WHAT WE ARE LOOKING FOR
• 3+ years of customer service phone experience, ideally with wholesale accounts or international customers.
• Excellent phone presence, clear communication, and strong listening skills.
• Highly organized, detail-oriented, and able to work quickly without sacrificing accuracy.
• Strong interpersonal skills and the ability to adapt to different customer needs.
• Ability to multitask, prioritize, and follow through in a fast-moving environment.
• Microsoft Office skills, especially Word and Outlook. Bilingual skills are a plus.
SCHEDULE & WORK ENVIRONMENT
This is a full-time remote, non-exempt position. Work hours are Monday through Friday, generally beginning and ending between 7:30 a.m. and 4:00 p.m., with a meal period and rest breaks. Occasional paid overtime may be needed based on business needs. No travel is required.
WHY WPS
WPS offers the energy, agility, and collaboration of a growing company within a stable, family-owned organization that has been serving professionals for more than 75 years. We publish educational and psychological assessments that help professionals screen, diagnose, and support people in need.
We encourage optimism, collaboration, growth, and relationships that last.
Ready to bring care, accuracy, and partnership to a role that matters? Apply through the WPS careers portal and help us support the partners who bring WPS tools to professionals around the world.
EQUAL OPPORTUNITY
WPS is an Equal Opportunity Employer. We encourage qualified applicants from all backgrounds to apply. At this time, WPS is unable to provide visa sponsorship.
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