Documentation and Formatting Specialist

🇺🇸 Gainesville, FL

🕑 Full-Time

💰 $53K - $57K

💻 Information Technology

🗓️ November 26th, 2025

Edtech.com's Summary

UF Information Technology (UFIT) is hiring a Documentation and Formatting Specialist. The role involves leading the Thesis and Dissertation formatting group, managing the UFIT public knowledge base, collaborating with IT departments to develop new knowledge resources, and providing end-user IT support through various communication channels.

Highlights

Lead the UFIT Thesis and Dissertation formatting group.
Curate and maintain the UFIT public knowledge base.
Collaborate with IT departments to create new offerings for the knowledge base.
Provide IT end-user support via phone, email, chat, and ticketing systems.
Work shifts in the UFIT Help Desk call center.
Required qualifications: Associate's degree with four years of experience, or high school diploma with six years of relevant experience.
Preferred experience with UF Thesis and Dissertation submission process and templates.
Skills needed include excellent customer service, knowledge of KCS principles, leadership experience, and strong communication abilities.
Expected salary range: $53,000 – $57,000 based on education and experience.
No work visa sponsorship available; a Level 2 Criminal Background Screening is required.