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University of Tennessee, Knoxville

DSS Coach - Rocky Top Scholars

🇺🇸 Knoxville, Tennessee 🕑 Full-Time 💰 $49K 💻 Academic Advising 🗓️ October 31st, 2026
Higher Ed

Edtech.com's Summary

University of Tennessee, Knoxville is hiring a DSS Coach - Rocky Top Scholars. The role provides proactive academic coaching to students in Rocky Top Scholars, a four-year cohort-based program for students receiving the UT Promise, Pledge, and Flagship scholarships. Coaches build relationships with an assigned caseload, help students identify their strengths, and use data and faculty and staff referrals to reach students who need extra academic support.

Highlights
  • Provide individualized, group, and classroom coaching that supports students' academic, career, and personal development, using a strengths-based approach to goal setting and well-being.
  • Manage an assigned caseload of Rocky Top Scholars students and run check-ins as needed to give ongoing support on time management, learning strategies, and referrals to campus resources.
  • Work with faculty and staff to identify students who need additional coaching and conduct strategic outreach to those who may need short-term or long-term academic support.
  • Keep accurate records of coaching sessions and student progress in university-approved systems.
  • Manage academic alerts and outreach for the Rocky Top Scholars care team, and take part in departmental initiatives, program assessment, and professional development.
  • Deliver workshops, design student-facing resources, and promote coaching services at outreach efforts and student events.
  • Assist office leadership with reporting and data analysis and serve on committees or task forces on university-wide student success initiatives.
  • Bachelor's degree and one year of experience mentoring, coaching, or advising undergraduate or high school students are required, and student leader or graduate assistant time counts.
  • Preferred qualifications include a master's degree, one to two years coaching or advising undergraduates as a full-time higher education professional, and familiarity with student development theories and coaching methods.
  • Anticipated hiring salary of at least $49,000 for an on-site role in Knoxville.

DSS Coach - Rocky Top Scholars Full Description

The DSS Coach for Rocky Top Scholars provides proactive and intentional academic support for students in the Rocky Top Scholars program. Rocky Top Scholars is a four-year cohort-based program that provides comprehensive student development opportunities, including academic and career development, financial wellness, and community engagement, for students receiving the UT Promise, Pledge, and Flagship scholarships. Coaches will build meaningful relationships with an assigned students and assist them in better understanding their strengths so that they can meet their unique goals and enhance their well-being. Through the use of data and referrals from faculty and staff, coaches promote persistence by identifying and providing strategic outreach to students who may need short-term or long-term intrusive academic support. Coaching appointments focus on helping each student holistically understand their strengths and identify ways those strengths can support their academic goals and well-being. Coaches may provide support through various strategies: time management, learning strategies, goal-setting, and targeted referrals to campus resources, including resources which deepen, enhance, and maximize the student's UT experience. Coaching sessions may take place both in a structured, office environment and also in less-structured locations across campus, meeting students in high-traffic, convenient locations. In addition to engaging with students and maintaining their caseload, the DSS coach for Rocky Top Scholars will support their assigned unit through developing knowledge of the needs of their specific population of students and the specific resources available through their office. Coaches will also support their unit by maintaining accurate records of appointments, implementing programming, and designing resources.

RESPONSIBILITIES
Coaching (80%)
  • Provide individualized, group, and/or classroom coaching to students to support their academic, career, and/or personal development.
  • Use strengths-based approaches to coach students in setting and achieving goals related to academic success, career exploration, and/or personal growth.
  • Develop divisional coaching competencies as well as expertise in your assigned unit’s area of focus.
  • Utilize a strengths-based approach to empower students, foster self-efficacy, and support well-being.
  • Manage caseload of students assigned and conduct check-ins as needed to provide ongoing support.
  • Collaborate with faculty and staff to identify students in need of additional coaching support.
  • Maintain accurate records of coaching sessions and student progress using university-approved systems.
Departmental Outreach and Engagement (20%)
  • Participate in departmental initiatives, including attending professional development opportunities or strategic planning exercises, RTS care team, and maintaining accurate records for program assessment.
  • Manage academic alerts and outreach efforts associated with RTS care team and assigned RTS caseload.
  • Deliver workshops and design student-facing resources for student success.
  • Serve on committees or task forces as assigned to support university-wide student success initiatives.
  • Engage in outreach efforts and student events to promote coaching services and recruit students to participate.
  • Assist office leadership as needed with administrative tasks such as reporting or data analysis through collection of data and timely, consistent appointment notes.

QUALIFICATIONS
Required Qualifications
Education:
Bachelor’s Degree
Experience:
1 year experience mentoring, coaching, or advising undergraduate or high school students. This may include time as a student leader or graduate assistant.
Knowledge, Skills, Abilities:
  • Strong interpersonal and communication skills.
  • Ability to work collaboratively.
  • Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.
Preferred Qualifications
Education:
Master’s Degree
Experience:
1-2 years experience mentoring, coaching, or advising undergraduate students as a full-time higher education professional.
Knowledge, Skills, Abilities:
Familiarity with student development theories and coaching methodologies.

Work Location
Location: Knoxville, TN
Onsite

Compensation and Benefits
UT market range: MR8
Anticipated hiring range: Minimum $49,000

Application Instructions
To express interest, please submit an application with the noted below attachments. To be assured of full consideration, completed applications with all requested materials should be submitted.
  • Resume
  • Cover Letter

EEO/AA STATEMENT / NON-DISCRIMINATION STATEMENT
The University of Tennessee is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution in the provision of its education and employment programs and services. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status.
Inquiries and charges of violation of Title VI (race, color, national origin), Title IX (sex), Section 504 (disability), ADA (disability), ADEA (age), sexual orientation, or veteran status should be directed to the (EEO). Requests for accommodation of a disability should be directed to the ADA Coordinator at the EEO office.