Edtech.com's Summary

Arizona State University is hiring an EdPlus Enrollment Coordinator. This role involves serving as the primary contact for prospective graduate and undergraduate students enrolling in online courses, supporting retention efforts through multiple communication channels, collaborating with departments, and continuously improving enrollment processes.

Highlights

Serve as the key contact for students via phone, chat, email, and text to answer questions and support retention.
Coordinate with other departments for relationship building, coaching, and enrollment support.
Provide timely and professional communication throughout the enrollment process.
Assist students in completing tasks and preparing for university life using critical thinking and resources.
Innovate and suggest process improvements to enhance student experiences.
Maintain a positive, helpful attitude and cultivate relationships within the ASU community to meet recruitment goals.
Demonstrated knowledge of challenges faced by diverse student populations (first generation, returning adults, financially constrained).
Proficiency with Salesforce and strong organizational, time management, verbal, and written communication skills.
Minimum qualification: Associate's degree plus one year relevant experience or equivalent training/experience.
Salary range: $42,400 to $47,000 annually, dependent on experience; target salary $45,000; includes healthcare, retirement, tuition reduction, and other benefits.

EdPlus Enrollment Coordinator Full Description

Job Profile:Student Support Specialist 1

Job Family:Student Support Services

Time Type:Full time

Max Pay - Depends on experience:$47,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates.

Job Description:

Are you passionate about changing lives through higher education? Do you excel at empowering students to achieve their goals as an empathetic communicator and problem solver? Then check out the EdPlus Enrollment Coordinator position below!

EdPlus at ASU is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Click here!

We're seeking a driven, people-oriented Enrollment Coordinator to support both graduate and undergraduate potential students to enroll in online learning through the EdPlus Enrollment Center. Every day you'll make a difference in the lives of others by serving as a critical point of contact for potential students to answer questions and support retention efforts.

Essential Duties:

Serve as a critical point of contact for students using a variety of communication methods, including phone calls, chats, emails, or texts to answer questions and support retention efforts.
Coordinate with other departments for additional relationship building, coaching, and enrollment support.
Foster a culture of engagement with prospective students by providing swift responses to questions, maintaining professional written and verbal communication, and providing support throughout enrollment.
Work collaboratively with students to help them complete specific tasks and prepare for university life. Use resources and critical thinking skills to provide the best information and direction for students, and to troubleshoot issues when necessary.
Continuously innovate and identify process improvements to better the students' experiences every day.
Maintain a positive, "How can I help?" attitude.
Cultivate relationships with the ASU community to ensure that recruitment program goals and objectives are accomplished.
Assume or coordinate other duties or projects as assigned or directed.

Desired Qualifications:

Demonstrated knowledge of the challenges faced by current and prospective students entering higher education (first generation, returning adults, financially constrained).
Demonstrated skill in a customer-first mentality and a principle-thinking approach to innovate in delivering a world-class customer service experience.
Demonstrated knowledge of Salesforce.
Demonstrated skill in organization and time management to balance multiple competing needs and requests in a fast-paced environment.
Demonstrated ability to establish and maintain effective working relationships.
Demonstrated superior skill in both verbal and written communication.

Salary & Benefits:

$42,400 - $47,000 per year; DOE

The target salary for this position is $45,000 per year.

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

Healthcare
Financial Security
Retirement
Family Resources
Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
Discounts

Working Environment:

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

Department Statement:

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of inclusion. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

EdPlus at ASU

Driving Requirement:Driving is not required for this position.

Location:Off-Campus: Scottsdale

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$14011.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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SU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description