Cleveland Clinic
Education Training Specialist I
🇺🇸 Remote - US
🕑 Full-Time
💰 $23 - $35 per Hour
💻 Learning & Development
🗓️ July 16th, 2025
Edtech.com's Summary
Cleveland Clinic is hiring an Education Training Specialist I to deliver training to caregivers, primarily focusing on nonclinical staff using Epic software. The role involves creating and maintaining a professional learning environment, conducting training sessions, monitoring effectiveness, and supporting caregivers through post-training assistance and competency assessments.
Highlights
- Deliver Epic training to nonclinical caregivers such as environmental service, front desk, billing, and hospital transfer staff.
- Create and maintain a positive, professional learning environment by setting standards through conduct, work ethic, and integrity.
- Use various training methodologies in large groups, small groups, and individual sessions.
- Monitor and analyze training effectiveness, including post-training surveys and documentation.
- Provide on-site go-live support, modify training as needed, and conduct train-the-trainer sessions.
- Address EPIC User Hotline and HEAT tickets, ensuring timely resolutions.
- Maintain compliance with HIPAA and JCAHO standards during training.
- Associate’s Degree in Education, Health Service Administration or related field, or 2 years of training experience; minimum 1 year of training/teaching experience required.
- Preferred qualifications include CPLP certification, proficiency in Epic applications, healthcare or insurance experience, and adult learner training experience.
- Hourly pay range is $22.85 to $34.85, with compensation type clarified during hiring.
Education Training Specialist I Full Description
Education Training Specialist I
Location: Remote
Facilities: Remote Location
Professional Area: Administrative and Business Professionals
Department: 4880 PFSS Education and Training-Finance
Job Code: T98771
Schedule: Full Time
Shift: Days
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As an Education Training Specialist I, you will deliver select training to caregivers while creating and maintaining a positive and professional learning environment. This position sets the standards and expectations through example in their conduct, work ethic, integrity and character while motivating trainees through effective training methodologies in large groups, small groups and individual classroom dynamics. This team delivers quality Epic training to nonclinical caregivers such as environmental service, front desk, billing and hospital transfer caregivers.
This is a remote position that will meet only a few times a year in Independence. Caregivers in this position will work from 9:00am to 4:00pm Monday through Friday. During training, hours will be from 7:30am to 5:00pm.
A caregiver who excels in this role will:
- Deliver select training to caregivers while also maintaining a positive and professional learning environment.
- Set standards and expectations through example such as work ethic, conduct, integrity and character.
- Motivate trainees through various and effective training methodologies in varying group settings.
- Monitor, measure and communicate the effectiveness of these training programs.
- Document training outcomes and report issues while also assessing trainees’ abilities, skills and learning outcomes.
- Analyze post training survey data in order to improve training effectiveness.
- Conduct end-user Epic training in support of enterprise initiatives.
- Provide and conduct post training support and monitoring to expedite and ensure learning transfers.
- Provide on-site go-live support and provide on-site training to fit caregivers’ needs.
- Modify training to meet caregivers’ needs.
- Administer competency and performance-based assessment.
- Address the EPIC User Hotline and HEAT tickets while also providing and tracking resolutions.
- Provide training on Standard Operating Procedures and JCAHO standards.
- Maintain compliance and HIPPA standards.
- Conduct train-the-trainer.
Minimum qualifications for the ideal future caregiver include:
- Associate’s Degree in Education, Health Service Administration or related field OR 2 years of training experience which may substitute for the stated Associate’s Degre requirement
- 1 year of training/teaching experience
Preferred qualifications for the ideal future caregiver include:
- Certified Professional in Learning and Performance (CPLP)
- Certification/proficiency in one or more Epic applications
- 1 year of health care and/or health insurance experience
- Previous experience working with adult learners
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Ability to perform work in a stationary position for extended periods
- Ability to operate a computer and other office equipment
- Ability to communicate and exchange accurate information and present trainings
- In some locations, ability to move up to 25 pounds of training materials
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment.
Pay Range
Minimum hourly: $22.85
Maximum hourly: $34.85
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
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