eLearning Support Specialist

🇺🇸 Gainesville, FL 🕑 Full-Time 💰 $25 per Hour 💻 Information Technology 🗓️ April 29th, 2026

Canvas

Edtech.com's Summary

UF Information Technology (UFIT) is hiring an eLearning Support Specialist. The role involves providing assistance to faculty, staff, and students with e-Learning tools such as Canvas, VoiceThread, and Qualtrics, troubleshooting technical issues, and collaborating with various support units to enhance instructional technology services.

Highlights

Troubleshoot and recommend solutions for client issues with e-Learning tools like Canvas, VoiceThread, and Qualtrics.
Refer complex problems to vendors or campus computing service providers.
Provide support via phone, email, ticketing systems, chat, and web-based tools.
Test and assist with the rollout of new educational technologies.
Collaborate with other support units including Instructional Design, Video Production, and Learning Analytics.
Must have an Associate's degree with two years of relevant experience or a high school diploma with four years of relevant experience.
Preferred experience includes higher education environment, Canvas course management, technical user support, and familiarity with various learning technologies.
Expected salary is $25.38 per hour, commensurate with education and experience.
Position requires Level 2 Criminal Background Screening; work visa sponsorship is not available.
Part of UFIT, supporting the University of Florida's teaching and research IT infrastructure.