Edtech.com's Summary

Bright Horizons is hiring a part-time Employee Services Coordinator. This role involves auditing and processing tuition reimbursement applications, ensuring compliance with client policies, and providing customer support through various communication channels.

Highlights

Audit tuition reimbursement applications for compliance with corporate client policies.
Process cases and support tickets using CRM software.
Provide assistance to clients via live chat, help tickets, and phone calls.
Apply appropriate tuition discounts on invoices before payment submission.
Requires minimum 2 years of customer service experience; auditing experience and a bachelor's degree preferred.
High computer proficiency and ability to learn proprietary software are essential.
Strong verbal and written communication skills required.
Compensation starts at $20 per hour, with potential adjustments based on experience and qualifications.
Part-time schedule Monday through Friday, 4:00pm - 8:00pm EST, with flexibility to work up to 40 hours/week during peak seasons.
Benefits include medical, dental, vision insurance, 401(k), life and disability insurance.

Employee Services Coordinator Full Description

Employee Services Coordinator- Part-Time

Raleigh, North Carolina, United States of America, 27614
Corporate

Part time

Are you looking for part-time work? Would you like a long term career with a company that has consistently been honored as one of FORTUNE Magazines “100 Best Companies to Work For”? Do you have excellent customer services skills and a keen eye for detail? If so, our part-time opening for an Employee Services Coordinator may be for you!

As one of our Employee Services Coordinators, you will be responsible for auditing and processing tuition reimbursement applications for our valued EdAssist clients. Our ideal candidate will be highly motivated, a self-starter (as this is a fully remote position), and will be able to manage multiple clients with relative ease.

The Employee Services Coordinator opening is part-time and requires that you have availability to work during standard business hours, Monday through Friday. In addition, you must have the flexibility to work up to 40-hours/week during peak season (January, May, and August).

Part Time positions available, specific schedule needed:

Part Time: Monday- Friday 4:00pm - 8:00pm EST

What you will be doing:

Act as an independent reviewer to ensure policy compliance.
Follow the tuition policy of all our corporate clients
Proof grades and receipts against submissions and client requirements.
Ensure appropriate tuition discount is applied to invoices prior to submission for payment.
CRM Processing of Cases and Help tickets submitted by employees
Assisting clients via live chat, online help tickets and phone calls

What we hope you will bring to this role:

A minimum 2 years of customer service.
Auditing experience and a BS/BA degree preferred.
High level of computer proficiency is essential.
Must possess strong interpersonal, as well as verbal and written communication skills.
Strong attention to detail
Proven ability to learn and utilize proprietary software and reporting tools.
Ability to work in a fast-paced and highly dynamic environment.

Compensation:

The hourly rate for this position starts at $20 per hour. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

Medical, dental, and vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance

Also, new employees in this role receive 1 hour of sick time per 30 hours worked if hired in Washington state, and sick leave as specified by local law if hired in other locations.

Deadline to Apply:

This posting is anticipated to remain open until 12/12/2025.Compensation: $20.00/hour

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Original Job Description

Employee Services Coordinator- Part-Time

Raleigh, North Carolina, United States of America, 27614
Corporate

Part time

Part Time positions available, specific schedule needed:

Part Time: Monday- Friday 4:00pm - 8:00pm EST

What you will be doing:

Act as an independent reviewer to ensure policy compliance.
Follow the tuition policy of all our corporate clients
Proof grades and receipts against submissions and client requirements.
Ensure appropriate tuition discount is applied to invoices prior to submission for payment.
CRM Processing of Cases and Help tickets submitted by employees
Assisting clients via live chat, online help tickets and phone calls

What we hope you will bring to this role:

A minimum 2 years of customer service.
Auditing experience and a BS/BA degree preferred.
High level of computer proficiency is essential.
Must possess strong interpersonal, as well as verbal and written communication skills.
Strong attention to detail
Proven ability to learn and utilize proprietary software and reporting tools.
Ability to work in a fast-paced and highly dynamic environment.

Compensation:

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

Medical, dental, and vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance

Also, new employees in this role receive 1 hour of sick time per 30 hours worked if hired in Washington state, and sick leave as specified by local law if hired in other locations.

Deadline to Apply:

This posting is anticipated to remain open until 12/12/2025.Compensation: $20.00/hour

Let me find your next job.

Thanks - you're signed up.

Employee Services Coordinator

Edtech.com's Summary

Employee Services Coordinator Full Description

Employee Services Coordinator- Part-Time

Life at Bright Horizons:

Customer Service Order to Cash Manager

Employee Services Coordinator

Associate Client Value Partner

Customer Service and Sales

Customer Care Team Lead