End User Computing Spec III

🇺🇸 Gainesville, FL 🕑 Full-Time 💰 $61K 💻 Information Technology 🗓️ February 26th, 2026

Edtech.com's Summary

The University of Florida is hiring an End User Computing Spec III. This role involves configuring, installing, and maintaining desktop and mobile computing devices, providing Tier-2 and Tier-3 technical support across hardware, operating systems, telephony, network, and unit-level applications, while collaborating with IT teams to resolve service disruptions and improve processes.

Highlights

Provide Tier-3 hardware and OS support for workstations, printers, scanners, mobile devices, and specialty clinical/research computing equipment.
Deliver Tier-2 support for telephony, network, file storage, and audio-visual systems, following documented troubleshooting procedures.
Offer Tier-3 application support for clinical, educational, research, and administrative software including installation and vendor collaboration.
Advise and mentor Level 1 and 2 technicians and contribute to knowledgebase and automation efforts.
Assist with IT projects and may manage staffing and service management processes as a designated team lead.
Required qualifications include an associate’s degree with 4 years of experience or a high school diploma with 6 years experience, with relevant vocational training accepted.
Preferred skills include advanced knowledge of Windows and/or Mac OS X in network environments, and experience supporting enterprise environments or academic health centers.
Strong troubleshooting, communication, collaboration, discretion, and judgement skills are critical.
Compensation is expected at $61,000 annually.
Position serves clinical, educational, research, and administrative departments within the Office of Health Affairs.