Virginia Tech
End User Support Specialist
Intune
Edtech.com's Summary
Virginia Tech is hiring an End User Support Specialist to provide technical and administrative IT support for senior management areas including the President and Executive Vice Presidents. The role involves installing, maintaining, troubleshooting, and upgrading computer hardware and software, managing system documentation, and delivering professional customer service to end users.
Highlights
- Provide IT support for desktops, laptops, printers, peripherals, mobile devices, and projection equipment.
- Install, upgrade, and troubleshoot hardware and software issues.
- Design automated computer installation processes to improve efficiency.
- Manage system documentation and inventory databases for the department.
- Utilize computer system administration tools such as BigFix, Microsoft Intune, and SCCM.
- Work within Windows Active Directory and mobile device management platforms like JAMF.
- Experience with both Windows and Mac operating systems required.
- Use ticketing systems such as ServiceNow or TeamDynamix to respond to user requests.
- Salary range is $48,000 - $52,000 annually, with eligibility for overtime.
- Must hold a valid driver’s license to transport equipment across campus.
End User Support Specialist Full Description
Job Description
Serve as a technical expert and administrative IT support helping to create a strong information technology foundation for the President, Executive Vice President and Chief Operating Officer, and Executive VP and Provost senior management areas. Provides technical support including installing, maintaining, troubleshooting, and upgrading desktops, laptops, printers, peripherals, mobile devices and projection computer hardware and software, for supported offices. Assists with designing automated computer installation processes to reduce install times. Performs troubleshooting efforts for major hardware or software problems and works with vendors to return defective products for service. Provides polite, professional, courteous customer service to users. Responds to user needs via phone calls, tickets, and emails. Deals with confidential and sensitive information in an appropriate manner and in accordance with university policies and procedures. In addition, the End User Support Specialist gathers and manages information needed for maintenance of departmental system documentation and inventory databases. Performs other IT related work as assigned.
Required Qualifications
- A bachelor’s degree in Business Information Technology, Computer Science or a related field or related equivalent experience
- Experience with computer system administration tools such as BigFix, Microsoft Intune, Microsoft SCCM, etc
- Experience working in a Windows Active Directory environment
- Experience with mobile device management platforms such as JAMF
- Experience with Windows and Mac operating systems
- Experience in an IT support or help desk environment
- Experience with ticketing systems such as ServiceNow, TeamDynamix, etc
- Demonstrated ability to interface with end users over the telephone, via email or in person to effectively communicate problem status and resolutions
- Good interpersonal, customer support, verbal and technical writing skills tailored to a level appropriate for the intended audience
- Ability to operate independently and without supervision to accomplish organizational goals and objectives
- Comprehensive knowledge of PC hardware, software and printing
- Ability to effectively analyze, research and resolve technical problems
- Must have a valid motor vehicle operator's license to travel and transport equipment to various work sites across campus
- Experience with computer system administration tools such as BigFix, Microsoft Intune, Microsoft SCCM, etc
- Experience working in a Windows Active Directory environment
- Experience with mobile device management platforms such as JAMF
- Experience with Windows and Mac operating systems
- Experience in an IT support or help desk environment
- Experience with ticketing systems such as ServiceNow, TeamDynamix, etc
- Demonstrated ability to interface with end users over the telephone, via email or in person to effectively communicate problem status and resolutions
- Good interpersonal, customer support, verbal and technical writing skills tailored to a level appropriate for the intended audience
- Ability to operate independently and without supervision to accomplish organizational goals and objectives
- Comprehensive knowledge of PC hardware, software and printing
- Ability to effectively analyze, research and resolve technical problems
- Must have a valid motor vehicle operator's license to travel and transport equipment to various work sites across campus
Preferred Qualifications
- Experience in IP Security, Windows Firewall and knowledge of desktop security best practices
- Experience with automated image deployment
- Experience with Windows roaming profiles and file redirection
- Experience working in a state and/or university environment
- Experience with automated image deployment
- Experience with Windows roaming profiles and file redirection
- Experience working in a state and/or university environment
Pay Band
4
Overtime Status
Non-Exempt: Eligible for overtime
Appointment Type
Regular
Salary Information
Salary range of $48,000 - $52,000
Hours per week
40
Review Date
4/02/2026
Additional Information
The successful candidate will be required to have a criminal conviction check.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.
Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Zach LaCroix at zlacroix@vt.edu during regular business hours at least 10 business days prior to the event.
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