Engagement Manager, TX

🇺🇸 Remote - US

🕑 Full-Time

💰 $63,800 - $102,100

💻 Other

🗓️ September 16th, 2023

Higher Ed
We believe in the power and joy of learning 
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

The Engagement Manager role is a leadership position in sales regions. Primarily responsible for growing Cengage market share by coordinating sales efforts, ensuring Cengage’s competitiveness in key adoption decisions, and driving Inclusive Access programs where appropriate. The Engagement Manager will also be responsible for working with the Business Development Director team to help identify, nurture, and drive Institutional sales opportunities.

Territory: Texas, Arkansas, Louisiana, and Mississippi
Travel: 40-50% (Day to day and Overnight)

What You’ll Do Here:
  • Develop strategies for increasing Cengage market share at high-opportunity accounts in the assigned sales region
  • Collaborate with District Manager, Customer Success Manager, Account Executives, and Sales Operations to identify a set of high-opportunity key adoptions on which to focus share gain efforts
  • Develop account-specific strategies for winning key adoptions and increasing Cengage share through close collaboration with assigned Account Executives and other sales team members
  • Develop account level plans and communicate account plans/strategies to relevant sales team members and District Managers
  • Coordinate sales efforts at high value adoptions throughout the sales cycle
  • Build relationships with senior customer decision makers and influencers
  • Identify high-value, near-term sale opportunities for individual adoptions, academic programs, and at the department level
  • Ensure effective communication and coordination between Field Account Executives and Professional & Skills Learning Consultants
  • Find opportunities to involve district and regional sales specialists (eg Customer Success Manager) in key adoption processes as appropriate
  • Personally participate and / or lead customer meetings and sales discussions to help close new business and retain existing business
  • Develop and implement sell through strategies and coordinate efforts of support resources to implement revenue growth strategies
  • Monitor ongoing sales growth and activities against regional sales goals and account level plans
  • Support the on-going learning & development of sales personnel in the assigned region
  • Ensure formal learning & development materials are properly delivered and effectively utilized
  • Provide informal feedback and best practices to Account Executives based on observations in sales settings and through informal mentorship
  • Personally demonstrate effective sales tactics through participation in sales meetings, as needed, with Account Executives
  • Coordinate with Institutional Sales to drive Cengage Institutional business
  • Work with Sales Operations to manage Inclusive Access programs and ensure appropriate billing for Inclusive Access materials
  • Form relationships with senior customer decision makers and influencers
  • Understand regional affordability initiatives and introduce Cengage Unlimited Institutional as appropriate as a potential solution
  • Coordinate with Business Development Director team to deepen customer relationship and advance leads for Cengage Unlimited Institutional

Skills You Will Need Here:
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint), Adobe Acrobat, and social media web platforms
  • Superior organization skills and strong attention to detail and diligent follow up is critical.
  • Demonstrated ability to anticipate needs and situations before they are fully developed.
  • Superior time management skills and proven ability to manage multiple tasks and competing and shifting priorities are essential
  • High energy and good communication (people want to be around you)
  • Ability to work in a collaborative environment
  • Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, customers and other members of the executive team
  • Expert verbal and written communication skills
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability
  • Emotional maturity
  • Highly resourceful team-player, with the ability to also be extremely effective independently
  • Proven ability to handle confidential information with discretion
  • Ability to meet deadlines in a fast-paced environment
  • Forward looking thinker who actively seeks opportunities and proposes solutions
  • Avid learner who seeks feedback and consistently expands skills

Basic (Required):
  • BA/BS degree or equivalent work experience
  • Minimum 6 - 8 years of progressive experience in Sales, Marketing, or Management
  • Driven to succeed
  • Proven track record in sales, sales management and leadership
  • Strong business acumen and excellent team-building skills
  • Excellent leadership and people skills, problem-solving skills, time management skills
  • Desire for continuous learning and improvement
  • Exceptional organizational and time management skills
  • Proficiency in PC and Microsoft Office applications
  • Demonstrated ability and quantifiable success in leading corporate initiatives
  • Ability to travel 40-50% overnight; must be able to travel by both auto and air
  • Located within the assigned sales region

  • Managerial experience
  • Experience mentoring and developing others
  • Sales experience in academic publishing, services, or other higher education sales
  • Experience working with digital sales products/applications

Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems, and we empower students to leverage the power and joy of learning to transform lives.

Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage’s EEO/Affirmative Action Policy signed by CEO Michael Hansen and Equal Employment Opportunity is the Law notice by visiting their corresponding links.
Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.

About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Base Pay Range
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.  Sales roles often incorporate a significant incentive compensation program beyond this base pay range.$63,800.00 - $102,100.00 USD