Engineer I, IT Application Support

🇺🇸 Hybrid - Alpharetta, GA

🕑 Full-Time

💰 $53K - $72K

💻 Information Technology

🗓️ May 21st, 2025

CRM

Edtech.com's Summary

Promethean is hiring an Engineer I, IT Application Support. This role involves providing first-line support for IT-managed business applications, managing escalations, and performing daily administrative tasks such as user creation and data management. The engineer will also support and train users, handle report building, and participate in testing projects for upgrades and implementations.

Highlights

First-line support for IT business applications
Daily administrative tasks and data management
Manage support request escalations
Experience with CRM and ERP systems
Base salary range: $52,600 - $72,300, plus bonus eligibility
5+ years in customer-facing support roles

Engineer I, IT Application Support Full Description

The Engineer I, IT Application Support provides first line support to users of IT-managed business applications. Handle all issues in a timely manner and provide adequate support and communication with the users to resolve the issues. Work on cases logged and escalate issues internally and externally with vendor support on behalf of the user. Provide an administrative role making sure users have the correct access and providing help and support for both reports, data and non-development tasks within the applications.

Job Duties and Responsibilities:

Provide first line support for all IT business applications
Daily administrative tasks including creating users, data management and report building.
Manage escalations of support requests to internal departments and external vendors.
Provide support and training for the applications.
Provide testing resource for projects such as upgrades and implementation.

Job Skills and Qualifications:

5+ years of previous experience in a customer-facing support role, internal or external.
A good knowledge of CRM and ERP systems including Sales, Service, Marketing, Finance, Warehousing and Manufacturing
Data management
Building reports

Base Range: $52,600 - $72, 300 + Bonus Eligible

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.

Our benefits include:

· Medical, Dental, and Vision Insurance

· Spending Accounts (FSA and HSA)

· Disability Programs

· 401(k) Retirement Plan with Matching

· Generous PTO and Holidays

· Paid Maternity and Parental Leave Program with Child Care Subsidy

· Paid Volunteer Time Off

· Reward and Recognition Program

· Well-Being Programs (For example, company-wide health challenges)

· And more!

Original Job Description

Job Duties and Responsibilities:

Provide first line support for all IT business applications
Daily administrative tasks including creating users, data management and report building.
Manage escalations of support requests to internal departments and external vendors.
Provide support and training for the applications.
Provide testing resource for projects such as upgrades and implementation.

Job Skills and Qualifications:

5+ years of previous experience in a customer-facing support role, internal or external.
A good knowledge of CRM and ERP systems including Sales, Service, Marketing, Finance, Warehousing and Manufacturing
Data management
Building reports

Base Range: $52,600 - $72, 300 + Bonus Eligible

Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.