Danville Community College
Enrollment Navigator
🇺🇸 Danville, VA
🕑 Full-Time
💰 $44K - $49K
💻 Enrollment
🗓️ September 25th, 2025
FERPA
Edtech.com's Summary
Danville Community College is hiring an Enrollment Navigator. The role involves consulting with prospective students to determine the best academic or training pathway, assisting with admissions processes, and providing personalized guidance to help students overcome obstacles to enrollment while maintaining accurate student records and data in the Student Information System.
Highlights
- Consult with prospective students to identify suitable academic or training pathways.
- Assist with inquiry card completion and guide students through admissions, including enrollment in first courses.
- Respond to prospective students via phone and video conferencing, conducting personalized outreach.
- Process and update student data in the Student Information System, ensuring confidentiality and FERPA compliance.
- Use software such as XAP and Navigate for application processing, data extraction, and reporting.
- Monitor student progress toward registration and resolve registration holds or stops.
- Attend academic and student support meetings, and participate in training and professional development.
- Required qualifications include strong customer service, organizational, communication skills, knowledge of MS Office and Google applications, and ability to work with diverse student populations.
- Experience with Higher Education Student Information Systems, preferably Oracle/PeopleSoft, is preferred.
- Full-time position with a hiring range of $44,200 to $49,200.
Enrollment Navigator Full Description
Enrollment Navigator
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Posting Details
Posting Summary
Working Title | Enrollment Navigator
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 27900008
Agency | Danville Community College
Division | Danville Community College (Div)
Work Location | Danville - 590
Hiring Range | $44,200 - $49,200
Emergency/Essential Personnel | No
EEO Category | F-Admin Supp
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Monday through Friday, 8:00am – 5:00pm, other times as needed.
This is a face-to-face 12-month staff position in the Student Services division of the college.
Sensitive Position | No
Job Description
Danville Community College developed from two institutions, Danville Technical Institute and the Danville Division of Virginia Polytechnic Institute opened in 1936 as Danville Textile School, becoming Danville Technical Institute just after World War II. The Danville Division of Virginia Polytechnic Institute first began as an engineering division in 1946 and was later expanded to include the first two years of course work for all engineering, business administration, liberal arts, and science majors. Beginning in the summer of 1966, all programs taught by Danville Technical Institute were brought under the Virginia Department of Community Colleges. Effective July 1, 1968, the Danville Division of Virginia Polytechnic Institute merged with the existing community college providing the comprehensive programs now offered.
The Enrollment Navigator will: Consult with prospective students to determine ideal academic or training pathway that best matches their needs Assist prospects with completion of the inquiry card Collaborate with college staff, eliminating the need for a prospective student to seek solutions independently Provide students with accurate and timely information to make informed and positive decisions Respond to prospective students via phone, or through video conferencing, take incoming calls and place outbound calls to prospective students Provide personalized outreach, guide students through next steps Understand obstacles that might prevent them from starting or continuing their education; help them to overcome those obstacles. Guide prospective students through the admissions process, responding to questions, linking them to financial aid and academic advisors, enrolling prospective students into their first courses. Monitor student progress as they complete steps required for class registration
The Enrollment Navigator will assist with: Completion of the direct enrollment survey Review and resolution of any student stops/holds Communicating next steps related enrollment/registration Develop and maintain a schedule of communication Understand both academic and workforce development programs Processing student record data and updates in Student Information System including but not limited to address changes, SSN information, placement input, advisor assignment, program placement and changes, external education verification, residency Maintaining accurate data input in the Student information System Adhering to record confidentiality and FERPA standards Documenting interactions, marking prospects and extracting reports in Navigate Conduct enrollment verifications through the National Student Clearinghouse Process applications, extract date and troubleshoot issues with XAP software Review applicant data for validation Provide simple transcript and transfer credit evaluation. Register students for their first semester academic and workforce development courses Maintain logs and case management files to record contact, issues, and outcomes Preparing new students to arrive at advising appointments ready for academic planning, success tips, and coaching conversations. Attend academic and student support departmental meetings Attend professional development and trainings sessions. Make recommendations to leadership regarding the elimination of barriers to student enrollment. Assist with Student Services events and activities
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Working knowledge of office practices and procedures Excellent Customer service skills Outstanding organizational skills Strong interpersonal and written communication skills Ability to work in a dynamic student environment and with a diverse student population Ability to adjust to change, meet deadlines, and perform multiple tasks as needed Experience with MS Office and Google applications Commitment to the community college mission
Please attach any supporting documents that demonstrate knowledge, training, and experience required for this role.
Additional Considerations | Experience in a community college setting Experience coordinating programs with multiple stakeholders Experience with Higher Education Student Information System (SIS), preferably Oracle/Peoplesoft
Operation of a State Vehicle | Yes
Supervises Employees | No
Required Travel | Some travel may be required.
Role Title | Education Support Spec III
Role Code | 29144-SW
FLSA | Nonexempt
Pay Band | 04
Position Number | 27900008
Agency | Danville Community College
Division | Danville Community College (Div)
Work Location | Danville - 590
Hiring Range | $44,200 - $49,200
Emergency/Essential Personnel | No
EEO Category | F-Admin Supp
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Monday through Friday, 8:00am – 5:00pm, other times as needed.
This is a face-to-face 12-month staff position in the Student Services division of the college.
Sensitive Position | No
Job Description
Danville Community College developed from two institutions, Danville Technical Institute and the Danville Division of Virginia Polytechnic Institute opened in 1936 as Danville Textile School, becoming Danville Technical Institute just after World War II. The Danville Division of Virginia Polytechnic Institute first began as an engineering division in 1946 and was later expanded to include the first two years of course work for all engineering, business administration, liberal arts, and science majors. Beginning in the summer of 1966, all programs taught by Danville Technical Institute were brought under the Virginia Department of Community Colleges. Effective July 1, 1968, the Danville Division of Virginia Polytechnic Institute merged with the existing community college providing the comprehensive programs now offered.
The Enrollment Navigator will: Consult with prospective students to determine ideal academic or training pathway that best matches their needs Assist prospects with completion of the inquiry card Collaborate with college staff, eliminating the need for a prospective student to seek solutions independently Provide students with accurate and timely information to make informed and positive decisions Respond to prospective students via phone, or through video conferencing, take incoming calls and place outbound calls to prospective students Provide personalized outreach, guide students through next steps Understand obstacles that might prevent them from starting or continuing their education; help them to overcome those obstacles. Guide prospective students through the admissions process, responding to questions, linking them to financial aid and academic advisors, enrolling prospective students into their first courses. Monitor student progress as they complete steps required for class registration
The Enrollment Navigator will assist with: Completion of the direct enrollment survey Review and resolution of any student stops/holds Communicating next steps related enrollment/registration Develop and maintain a schedule of communication Understand both academic and workforce development programs Processing student record data and updates in Student Information System including but not limited to address changes, SSN information, placement input, advisor assignment, program placement and changes, external education verification, residency Maintaining accurate data input in the Student information System Adhering to record confidentiality and FERPA standards Documenting interactions, marking prospects and extracting reports in Navigate Conduct enrollment verifications through the National Student Clearinghouse Process applications, extract date and troubleshoot issues with XAP software Review applicant data for validation Provide simple transcript and transfer credit evaluation. Register students for their first semester academic and workforce development courses Maintain logs and case management files to record contact, issues, and outcomes Preparing new students to arrive at advising appointments ready for academic planning, success tips, and coaching conversations. Attend academic and student support departmental meetings Attend professional development and trainings sessions. Make recommendations to leadership regarding the elimination of barriers to student enrollment. Assist with Student Services events and activities
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Working knowledge of office practices and procedures Excellent Customer service skills Outstanding organizational skills Strong interpersonal and written communication skills Ability to work in a dynamic student environment and with a diverse student population Ability to adjust to change, meet deadlines, and perform multiple tasks as needed Experience with MS Office and Google applications Commitment to the community college mission
Please attach any supporting documents that demonstrate knowledge, training, and experience required for this role.
Additional Considerations | Experience in a community college setting Experience coordinating programs with multiple stakeholders Experience with Higher Education Student Information System (SIS), preferably Oracle/Peoplesoft
Operation of a State Vehicle | Yes
Supervises Employees | No
Required Travel | Some travel may be required.
Posting Detail Information
Posting Number | CLS_4044P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 09/23/2025
Job Close Date | 10/23/2025
Open Until Filled | Yes
Agency Website | www.danville.edu
Contact Name | Rachel Baines
Email | rachel.baines@danville.edu
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/89098
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 09/23/2025
Job Close Date | 10/23/2025
Open Until Filled | Yes
Agency Website | www.danville.edu
Contact Name | Rachel Baines
Email | rachel.baines@danville.edu
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/89098
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
- Unofficial Transcripts
- Writing Sample
- Other Document
- Certificate
- Unofficial Transcript 2
- Alternative Hiring Process Letter
- License
- (877) 340-5577
- ats@ssc.vccs.edu
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