Enrollment Services Specialist

🇺🇸 Hybrid - Charlotte, NC 🕑 Temporary 💰 $39K - $47K 💻 Enrollment 🗓️ August 17th, 2026

CRM FERPA Salesforce

Edtech.com's Summary

UNC Charlotte is hiring an Enrollment Services Specialist to provide comprehensive student-centered support across Financial Aid, Registration, Student Accounts, Residency, and related university services. The role involves independently interpreting and applying policies to resolve a wide range of student issues, coordinating with campus partners, utilizing multiple software systems, supporting operational improvements, and contributing to training and outreach initiatives.

Highlights

Provide comprehensive service across Financial Aid, Registration, Student Accounts, Residency, and related services.
Interpret and apply federal, state, UNC System, and University policies to resolve routine and complex student issues.
Use software such as Salesforce, Banner, and TouchNet to process student requests and maintain records.
Deliver service via multiple channels including phone, email, chat, text, virtual, and in-person.
Coordinate with campus partners to resolve cross-functional issues and manage escalations.
Support organizational knowledge through onboarding, training, mentoring, and cross-training.
Participate in departmental projects, outreach, and technology improvements.
Protect student information confidentiality and comply with FERPA and PCI regulations.
Required qualifications include a bachelor’s degree or equivalent combination of education and experience.
Salary range: $39,058 - $47,380 annually; position classified as Student Services Specialist - Journey within Academic Affairs division.