Enrollment Services Specialist

🇺🇸 Hybrid - Charlotte, NC 🕑 Full-Time 💰 $39K - $54K 💻 Enrollment 🗓️ August 17th, 2026

CRM FERPA Salesforce

Edtech.com's Summary

UNC Charlotte is hiring an Enrollment Services Specialist. The role involves providing comprehensive, student-centered support across Financial Aid, Registration, Student Accounts, Residency, and related university services by independently interpreting policies and resolving student issues. The specialist works cross-functionally to improve service delivery, supports onboarding and training activities, and participates in departmental projects and initiatives aimed at enhancing the student experience.

Highlights

Provide comprehensive support across multiple student service areas including Financial Aid, Registration, Student Accounts, and Residency.
Interpret and apply federal, state, UNC System, and University policies to resolve routine and complex student issues independently.
Use multiple channels for service delivery such as phone, email, chat, text, virtual appointments, and in-person interactions.
Utilize enterprise systems including Salesforce, Banner, and TouchNet to process student requests and maintain accurate documentation.
Identify service barriers and recommend process and technology improvements to enhance student service delivery.
Support organizational knowledge through training, mentoring, and cross-training activities.
Participate in departmental initiatives, outreach, and program enhancements.
Protect student information confidentiality and comply with FERPA and PCI regulations.
Requires a bachelor’s degree or equivalent combination of education and experience.
Salary range is $39,058 - $53,705 with an anticipated hiring range of $39,058 - $48,823.
Works standard 8-hour shifts within 7:30 a.m. to 5:30 p.m. Monday through Friday, with occasional evenings/weekends and potential telework after onboarding.
Department: Enrollment Management, Division: Academic Affairs.