Edtech.com's Summary

Georgia Institute of Technology is hiring an Enrollment Services Specialist II. The role supports the graduate admissions pipeline by validating and auditing domestic and international academic credentials, maintaining applicant records in the admissions CRM and Student Information System, and mapping global education systems to the Institute's equivalency standards. The specialist also acts as a liaison to campus partners on admissions policies and supports the recruitment and yield initiatives that move admitted applicants toward enrolling.

Highlights

Update and maintain admissions records in admissions and enrollment management software, ensuring accurate applicant data, processing required documents, and running reports and queries for daily operations.
Reconcile applicant and student records across the admissions CRM and Student Information Systems, and map global education frameworks to institutional equivalency standards.
Participate in recruitment and yield initiatives, representing the Institute and supporting prospects, applicants, students, and campus stakeholders in meeting enrollment goals.
Manage phone, email, and ticketing-system communications, resolving inquiries from prospects, applicants, students, graduate programs, and campus departments.
Provide technical guidance on applicant completion criteria, document submission workflows, and the interpretation of admissions requirements.
Coordinate with admissions managers and technical staff on system issues and process improvements.
High school diploma, GED, or vocational school diploma plus two to three years of related experience; an associate's or bachelor's degree and three to five years of experience are preferred.
Competency in domestic and international credential evaluation and transcript authentication, along with knowledge of enrollment management frameworks and yield strategies.
Preferred experience with admissions and enrollment management software such as Slate CRM and Banner SIS, plus basic data entry, verification, and customer service skills.

Enrollment Services Specialist II Full Description

Job Summary

This position executes technical validation, verification, and compliance auditing of domestic and international academic credentials with the graduate enrollment pipeline. Administers data workflows across admissions CRM and Student Information Systems, reconciles applicant and student records, and maps global education frameworks to institutional equivalency standards. Serves as a functional liaison to campus partners on admissions policies and procedures, resolves workflows bottlenecks, and supports data-driven recruitment and yield initiatives.

This position typically will advise and counsel: Admissions staff. This position will supervise: N/A

Responsibilities

Job Duty 1 -

Update and maintain admissions records in admissions and enrollment management software, ensuring accurate applicant data, processing required documents, and running reports and queries to support decision-making and daily operations.

Job Duty 2 -

Participate in key recruitment and yield initiatives, representing the Institute and providing high-quality support to prospects, applicants, students, and campus stakeholders to advance strategic enrollment goals.

Job Duty 3 -

Manage multi-channel communications (phone, email, ticketing system), executing resolution protocols for inquiries from prospects, applicants, students, and graduate programs, and campus departments to ensure operational accuracy and service standards.

Job Duty 4 -

Deliver technical guidance regarding applicant completion criteria, document submission workflows for enrollment, and the interpretation of intuitional admissions requirements.

Job Duty 5 -

Coordinate with admissions managers and technical staff on system issues and process improvements.

Job Duty 6 -

Perform other duties as assigned

Required Qualifications

Educational Requirements

High school diploma, GED Certificate or Vocational School Diploma

Required Experience

Two to three years of job-related experience.

Preferred Qualifications

Preferred Educational Qualifications

Associate's degree or Bachelor's degree.

Preferred Experience

Three to five years of job-related experience.

Knowledge, Skills, & Abilities

ABILITIES

Competency in domestic and international academic credential evaluation and transcript authentication.
Knowledge of enrollment management frameworks, lifecycle workflows, and yield optimization strategies.
Ability to rapidly cross-train and deploy emerging institutional software and specialized technical tools.
Advanced technical communication skills for multi-stakeholder cross-functional coordination.
Service delivery metrics management within an academic operations infrastructure.
Preferred proficiency in higher education enterprise systems (e.g., Slate CRM, Banner SIS) and document imaging platforms.

SKILLS

This job requires basic skills in data entry and verification, customer service, and communications as applied within a university admissions office. Skills in use of office related and specialized computer applications is required.

Preferred qualifications include: experience with admissions and enrollment management software (ie Slate), admissions, and transcript/credential evaluation experience.

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Enrollment Services Specialist II

Edtech.com's Summary

Enrollment Services Specialist II Full Description

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