Enterprise Account Manager

Edtech.com's Summary

Handshake is hiring an Enterprise Account Manager to join their Employer Account Management team. The role involves managing relationships with top employer partners to drive early talent recruiting strategies, focusing on customer retention, renewal, and expansion by partnering closely with customer success teams and senior executives.

Highlights

Manage and grow an assigned book of premium employer partners through renewals, upselling, and cross-selling.
Develop deep relationships with senior executives including Directors, VPs, SVPs, and C-suite leaders.
Use data-driven Quarterly Business Reviews to demonstrate Handshake's value to customers.
Collaborate with Employer Customer Success teams to ensure customer adoption and success.
Assist in developing scalable account management tools and processes for handling hundreds of premium employers.
At least 2+ years of Enterprise SaaS sales or account management experience, with 5+ years in closing and quota carrying roles.
Experience in preparing renewal proposals, forecasting, and account planning, with a history of quota attainment.
Strong communication and professional sales presentation skills, with experience selling to Fortune 1000 executives.
Willingness to work onsite full-time from San Francisco or New York offices and travel up to 30%.
Compensation package includes equity, 401(k) match, competitive pay, paid parental leave, health benefits, learning stipend, flexible PTO, and team connection activities.

Enterprise Account Manager Full Description

About Handshake

Handshake is the career network for the AI economy. 20 million knowledge workers, 1,600 educational institutions, 1 million employers (including 100% of the Fortune 50), and every foundational AI lab trust Handshake to power career discovery, hiring, and upskilling, from freelance AI training gigs to first internships to full-time careers and beyond. This unique value is leading to unparalleled growth; in 2025, we tripled our ARR at scale.

Why join Handshake now:

Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
Work hand-in-hand with world-class AI labs, Fortune 500 partners and the worldâs top educational institutions
Join a team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, among others
Build a massive, fast-growing business with billions in revenue

The Role

Reporting to the Director, Account Management - Enterprise, you'll partner with our Enterprise Client Success Management partners to ensure our employer partners see value in the Handshake product in order to retain and grow a key segment of our business.

Weâre looking for an Enterprise Account Manager to join our Employer Sales Team - working with top employers across the nation to drive their early talent recruiting strategy. You will serve as the primary owner of a set book of existing employer partners, working closely with them to ensure they achieve their goals, build relationships with executives, and drive customer retention and expansion from onboarding through renewal.

This high-impact role combines equal parts sales, relationship management and customer satisfaction. The ideal candidate has a proven record managing relationships at scale while driving renewals and expansions in a Saas technology company.

Effectively renew, upsell and cross-sell an assigned book of business of existing premium employer partners with an emphasis on growth
Learn your book of business inside and out to effectively position Handshakeâs value proposition, always linking it back to key business issues of the customer
Develop and cultivate deep relationships with senior executives at the Director, SVP, VP, and C-suite levels at our partners
Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Handshakeâs value
Partner closely with our Employer Customer Success Team to ensure customers adopt and are successful on Handshake
Manage and present data and value-driven Quarterly Business Reviews
Enlist and inspire customers to participate in Handshake events and other marketing materials
Manage overall customer loyalty, serving as internal advocate and escalation point to customers
Assist in identifying and developing scalable account management tools and methodologies that can be applied across the Account Management team
Help scale internal process to support hundreds of premium employers
Becoming a Handshake expert, learning the ins and outs of HR and higher ed Tech

Must be willing to work onsite from our SF or NY office- expected 5 days a week.
Must be willing to travel 30% of the time.

You Have

At least 2+ years of sales experience in Enterprise SaaS sales or Account Management, 5+ years in a closing and quota carrying role
Experience preparing renewal proposals, forecasting, and account planning
A strong history of quota attainment and excellent performance on a high-reaching team
Experience with an evangelical sale, selling non-discretionary software to executives at Fortune 1000 companies
Experience managing customer relationships alongside a Customer Success team
Experience using usage, data and results to demonstrate value and justify expansion
An impeccable communicator with polished and professional sales presentation skills
Experience operating in a high-growth business environment like Handshake

We Offer

Handshake delivers benefits that help you feel supported and thrive at work and in life.

The below benefits are for full-time US employees.

ð¯ Ownership: Equity in a fast-growing company

ð° Financial Wellness: 401(k) match, competitive compensation, financial coaching

ð¼ Family Support: Paid parental leave, fertility benefits, parental coaching

ð Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend

ð Growth: $2,000 learning stipend, ongoing development

ð» Remote & Office: Internet, commuting, and free lunch/gym in our SF office

ð Time Off: Flexible PTO, 15 holidays + 2 flex days

ð¤ Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers .

Original Job Description