Enterprise Customer Success Manager

Edtech.com's Summary

Handshake is hiring an Enterprise Customer Success Manager. The role involves partnering with enterprise employer partners to ensure they achieve hiring goals, drive adoption across recruiting teams, and realize value from the Handshake product by establishing and nurturing strategic relationships with senior stakeholders and aligning business objectives with tailored workflows and processes.

Highlights

Develop and maintain relationships with senior stakeholders to understand and align on business goals.
Provide expert consultation and training on early talent strategies and Handshake best practices.
Translate external customer needs into effective Handshake solutions.
Use data-driven insights to refine recruiting ROI strategies.
Collaborate closely with cross-functional teams including Sales, Account Management, Support, Education, Marketing, Product, and others.
Comfortable facilitating meetings and delivering product trainings to external customers.
Demonstrate strong project management skills and ability to pivot between strategic and tactical tasks.
Technical aptitude and collaborative spirit are valued.
Offer process improvement solutions to enhance team efficiencies.
Full-time US employee benefits include equity ownership, competitive compensation with 401(k) match, paid parental leave, wellness and learning stipends, remote and office perks, flexible PTO, and team connection activities.

Enterprise Customer Success Manager Full Description

About Handshake

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. Weâve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

Why join Handshake now:

Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the worldâs top educational institutions
Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
Build a massive, fast-growing business with billions in revenue

About the Role

Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners. Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employersÊ¼ business objectives and set-up key workflows and processes based on the unique needs of the employer. The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.

Desired Capabilities

Develop relationships with senior stakeholders of our customers and deeply understand each customerÊ¼s business goals, objectives and needs
Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows
Establish strong relationships with external stakeholders and translate business needs into Handshake solutions
Leverage data to inform decision-making and refine early talent recruiting ROI strategies
Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.

Extra Credit

Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
Has a high degree of collaborative spirit
Has a high degree of technical aptitude
Provides process improvement solutions to create team efficiencies

Perks

Handshake delivers benefits that help you feel supported and thrive at work and in life.

The below benefits are for full-time US employees.

ð¯ Ownership: Equity in a fast-growing company

ð° Financial Wellness: 401(k) match, competitive compensation, financial coaching

ð¼ Family Support: Paid parental leave, fertility benefits, parental coaching

ð Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend

ð Growth: $2,000 learning stipend, ongoing development

ð» Remote & Office: Internet, commuting, and free lunch/gym in our SF office

ð Time Off: Flexible PTO, 15 holidays + 2 flex days

ð¤ Connection: Team outings & referral bonuses

Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers .

Original Job Description