Enterprise Customer Success Manager

Edtech.com's Summary

Seesaw is hiring an Enterprise Customer Success Manager to manage post-sales relationships with large district accounts, ensuring the platform delivers full value and supports renewal and expansion. The role involves leading consultative meetings, developing account strategies, and collaborating cross-functionally to address customer needs and opportunities within the K-12 education market.

Highlights

Manage a portfolio of large district partnerships and own renewal and expansion processes.
Lead consultative discussions with key stakeholders using data-driven insights.
Develop account strategies to identify growth opportunities and mitigate cancellation risks.
Proven experience managing the entire customer lifecycle, from onboarding to renewal and expansion.
Minimum of 3 years success in quota-carrying, customer-facing roles.
Preferred background in educational technology or relevant experience serving the Northeast region.
Adaptable to change and able to maintain performance in dynamic environments.
Proficient in collaborating with sales, support, product, engineering, content, and finance teams.
On-Target Earnings range from $75,000 to $118,000, including base salary ($60,000–$95,000) and commission ($15,000–$23,000).
Benefits include medical/dental/vision, 401k match, flexible PTO, technology and home office stipends, professional development, parental leave, charitable matching, and volunteer days.

Enterprise Customer Success Manager Full Description

About Us:

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning.

Our Mission:

Seesawâs mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life.

Your Team:

CSMs at Seesaw work directly with customers to drive value for educators in a hands-on way. Youâll also collaborate cross functionally with our sales, support, product and engineering, content and finance teams on escalating issues, discovering trends, and more.

Your Role:

An enterprise CSM at Seesaw owns post-sales relationships with enterprise Seesaw accounts to ensure we are delivering on the value and promise that Seesaw is being used to its fullest potential. Not only should we be delivering on the value throughout the year, but renewing the learning loop success with Seesaw. CSMs at Seesaw understand how to serve and sell into the K-12 education market

Your Responsibilities:

Manage a portfolio of our largest district partnerships
Own the renewal and expansion process for your portfolio
Lead consultative meetings with key district stakeholders using data
Develop strategy for each account, identifying expansion targets and cancellation risks

Your Requirements:

Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion
A minimum of 3 years of demonstrated success in a quota-carrying, customer-facing position
A background in educational technology is preferred, or a comparable combination of education and professional experience serving the Northeast
Adaptable and skilled at managing change, maintaining strong performance and focus in a dynamic environment

Compensation & Benefits:

Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors.

The On-Target Earnings (OTE) for this position are as follows: $75,000 - $118,000

This includes:

Base salary: $60,000â$95,000
Commission target: $15,000- 23,000

This is an Exempt position.

Benefits include: Medical/Dental + Orthodontics/Vision Coverage, 401k Match, Flexible Paid Time Off, Mindfulness First Fridays, Monthly Technology Stipend, Home Office Setup Stipend, Professional Development Stipend, Paid Parental Leave, Charitable Donation Matching, Volunteer Days.

Our company participates in E-Verify.

Original Job Description