Edtech.com's Summary

Go1 United States is hiring an Enterprise Customer Success Manager. The role involves managing a portfolio of enterprise and mid-market customers to ensure they achieve lasting value and growth through strategic advisory, success planning, and regular engagement. The position requires partnering with stakeholders across HR, L&D, and operations to drive adoption and retention, contributing to the company’s growth in the EdTech sector.

Highlights

Manage a portfolio of enterprise and mid-market accounts to drive engagement, retention, and expansion.
Lead strategic conversations and QBRs with enterprise customers to align learning initiatives with business goals.
Use Gainsight and Salesforce to monitor customer health and translate insights into action.
Collaborate cross-functionally with Sales, Product, and Support teams to resolve customer challenges.
Require 5+ years experience in customer success or account management, preferably with enterprise SaaS clients.
Strong communication skills and consultative approach to build multi-level relationships across organizations.
Experience with customer success platforms like Gainsight and strong understanding of customer health metrics.
Compensation ranges from $90,000 to $110,000 base pay plus eligibility for bonus plan and employee stock options.
Prefer candidates in Central Time Zone (CST) to support customers in Central and West Coast regions.
Benefits include competitive incentive plan, stock options, insurance coverage, professional development fund, flexible work arrangements, PTO, and wellness initiatives.

Enterprise Customer Success Manager Full Description

At Go1, we’re on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world’s largest aggregator of learning content, we’ve grown by solving hard problems, embracing ambiguity, and never standing still.

If you thrive on change, get energy from big, complex challenges, and are excited to grow fast alongside smart, ambitious people, then Go1 might be exactly what you’re looking for. We offer autonomy with accountability, space to experiment, and the opportunity to shape solutions that impact millions of learners worldwide. We don’t have all the answers — and that’s the point. We figure it out together. Every line of code, every conversation, every bold idea helps move us closer to our mission: to enable individuals, organizations, and society to progress. There’s still so much to build — and even more to discover. Go there with us...

The Role:

As an Enterprise Customer Success Manager at Go1, you’ll play a critical role in ensuring our largest customers see lasting value, engagement, and growth from their partnership with us. You’ll manage a portfolio of accounts, with a mix of enterprise and mid-market organizations. Acting as a strategic advisor and advocate, you’ll help these companies drive meaningful outcomes through their L&D programs — and become champions for Go1.

You’ll partner closely with stakeholders across HR, L&D, and operations to understand their goals, design success plans, and lead QBRs and monthly touchpoints that foster long-term value. You’ll be a key part of the customer journey, turning great onboarding into ongoing impact. This is a high-impact opportunity to support complex customer relationships, influence revenue growth through retention and expansion, and build a career within a fast-growing global EdTech company.

Why You’ll Love This Role:

Lead strategic conversations with enterprise-level customers, helping them shape and scale learning initiatives that drive measurable impact.
Own the customer relationship from ramp to retention — with full autonomy to craft engagement plans, run QBRs, and guide strategic alignment.
Drive adoption, engagement, and account health using tools like Gainsight and Salesforce, and translate insights into action.
Partner cross-functionally with Sales, Product, and Support to solve complex customer challenges.
Work with a supportive, collaborative team that’s passionate about customer success and continuous learning.
Be a part of shaping Go1’s future in enterprise customer success — we’re growing fast, and you’ll help build what’s next.

Why You’re a Great Fit:

5+ years of experience in customer success or account management, ideally supporting enterprise SaaS clients.
Proven ability to manage large customer portfolios and build strong multi-threaded relationships across functions and levels.
Comfortable owning monthly cadence meetings, QBRs, and success plans, and tying customer outcomes to retention and expansion.
Strong communicator who thrives in collaborative environments and brings a consultative approach to customer conversations.
Experience with Gainsight (or similar CS platforms) and a strong understanding of customer health metrics.
Strategic, curious, and always thinking a few steps ahead when it comes to value delivery.
Ideally based in Central Time (CST) — with the ability to support customers across the Central and West Coast regions.
SaaS or HR/L&D tech background is a strong plus.

At Go1, your base pay is one part of your total compensation package. This role pays between $90,000 and $110,000, and your actual base pay will depend on your skills, qualifications, and experience. This role is also eligible for the employee bonus plan and employee stock options.

Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time.

While technical skills are important, it is just as important for us find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.

#LI-REMOTE #LI-AR1

Perks and Benefits

What makes Go1 special? Every one of our employees. When we work together, great things happen! When you join the Go1 team, you not only get to work with an outstanding bunch of people, but you're also supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

Competitive incentive plan in addition to salary
Employee Stock Option Plan
Insurance benefits with generous premium coverage
Flexible approach to work
Monthly work from home or transport reimbursement
One time work from home office set up budget
Unlimited access to the Go1 Learning Hub
Professional development fund
Volunteer leave to give back to the community
PTO + Wellbeing days
Flexible public holidays - take the days off that are important to you, swap out the ones that are not
Family planning & parental leave, plus support for parents returning to work
Wellness initiatives and an Employee Assistance Program

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Original Job Description

The Role:

Why You’ll Love This Role:

Lead strategic conversations with enterprise-level customers, helping them shape and scale learning initiatives that drive measurable impact.
Own the customer relationship from ramp to retention — with full autonomy to craft engagement plans, run QBRs, and guide strategic alignment.
Drive adoption, engagement, and account health using tools like Gainsight and Salesforce, and translate insights into action.
Partner cross-functionally with Sales, Product, and Support to solve complex customer challenges.
Work with a supportive, collaborative team that’s passionate about customer success and continuous learning.
Be a part of shaping Go1’s future in enterprise customer success — we’re growing fast, and you’ll help build what’s next.

Why You’re a Great Fit:

5+ years of experience in customer success or account management, ideally supporting enterprise SaaS clients.
Proven ability to manage large customer portfolios and build strong multi-threaded relationships across functions and levels.
Comfortable owning monthly cadence meetings, QBRs, and success plans, and tying customer outcomes to retention and expansion.
Strong communicator who thrives in collaborative environments and brings a consultative approach to customer conversations.
Experience with Gainsight (or similar CS platforms) and a strong understanding of customer health metrics.
Strategic, curious, and always thinking a few steps ahead when it comes to value delivery.
Ideally based in Central Time (CST) — with the ability to support customers across the Central and West Coast regions.
SaaS or HR/L&D tech background is a strong plus.

Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time.

#LI-REMOTE #LI-AR1

Perks and Benefits

Competitive incentive plan in addition to salary
Employee Stock Option Plan
Insurance benefits with generous premium coverage
Flexible approach to work
Monthly work from home or transport reimbursement
One time work from home office set up budget
Unlimited access to the Go1 Learning Hub
Professional development fund
Volunteer leave to give back to the community
PTO + Wellbeing days
Flexible public holidays - take the days off that are important to you, swap out the ones that are not
Family planning & parental leave, plus support for parents returning to work
Wellness initiatives and an Employee Assistance Program

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