McGraw Hill
Enterprise Customer Success Representative (Northwest)
🇺🇸 Remote - CO
🕑 Full-Time
💰 $75K - $82K
💻 Customer Success
🗓️ September 21st, 2025
CRM
Gainsight
Salesforce
Edtech.com's Summary
McGraw Hill is hiring an Enterprise Customer Success Representative to support colleges and institutions in the Northwest United States. The role involves leading customer success efforts, driving adoption, retention, and growth, and collaborating with internal teams and customers to ensure successful implementations, expansions, and renewals of EdTech products.
Highlights
- Lead a high-performing customer success team delivering exceptional results.
- Serve as a trusted advisor to enterprise customers to ensure strong adoption, retention, and engagement.
- Act as the voice of the customer, providing feedback and timely solutions to improve outcomes.
- Utilize Salesforce, Gainsight, and SalesLoft to monitor customer health and automate workflows.
- Collaborate with internal teams for onboarding, implementation, and ongoing support.
- Drive renewal and expansion efforts while maintaining high customer satisfaction scores.
- Requires a bachelor's degree; advanced degree in education or EdTech preferred.
- 3+ years of experience in customer success, sales, or account management with enterprise EdTech accounts preferred.
- Must reside in specified Northwest US states and travel up to 25% annually.
- Compensation includes a base salary range of $75,000-82,000 plus an annual sales incentive plan and benefits.
Enterprise Customer Success Representative (Northwest) Full Description
Enterprise Customer Success Representative (Northwest)
- Colorado, United States
- Sales
- Higher Education
- Remote
Overview
Impact the Moment
When was the last time you experienced the impact of your work? Our Higher Ed team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to impact lives across the world and experience first-hand the difference your hard work makes.
We’re looking for an Enterprise Customer Success Representative to support colleges and institutions. This role is critical in ensuring institutions achieve their goals and outcomes with our platforms and products. The ideal candidate has Customer Success team experience within the Institutional EdTech or Enterprise space working with senior administration at the institutional level. Specifically, we are seeking demonstrable experience working up the institutional value chain and working with administrators on implementations, expansions, and renewals.
Reporting to the Enterprise Customer Success Manager, you will be part of a new initiative, working closely with internal teams, sales partners, and customers to drive adoption, retention, and growth. This position covers a territory across the Northwest part of the United States. Candidates must permanently reside within the United States to be considered for the role and willing to travel up to 25 percent of the time during the year. Candidates must reside within one of the following states to be eligible for this role: NE, SD, IA, CO, UT, WA, AK, HI, OR, ID, WI, IL, KS, WY, MT.
How You’ll Make an Impact
As an Enterprise Customer Success Representative, you will:
Impact the Moment
When was the last time you experienced the impact of your work? Our Higher Ed team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to impact lives across the world and experience first-hand the difference your hard work makes.
We’re looking for an Enterprise Customer Success Representative to support colleges and institutions. This role is critical in ensuring institutions achieve their goals and outcomes with our platforms and products. The ideal candidate has Customer Success team experience within the Institutional EdTech or Enterprise space working with senior administration at the institutional level. Specifically, we are seeking demonstrable experience working up the institutional value chain and working with administrators on implementations, expansions, and renewals.
Reporting to the Enterprise Customer Success Manager, you will be part of a new initiative, working closely with internal teams, sales partners, and customers to drive adoption, retention, and growth. This position covers a territory across the Northwest part of the United States. Candidates must permanently reside within the United States to be considered for the role and willing to travel up to 25 percent of the time during the year. Candidates must reside within one of the following states to be eligible for this role: NE, SD, IA, CO, UT, WA, AK, HI, OR, ID, WI, IL, KS, WY, MT.
How You’ll Make an Impact
As an Enterprise Customer Success Representative, you will:
- Lead and Inspire: Join a high-performing Customer Success team of customer success representatives who consistently deliver exceptional results.
- Strategic Partnership: Serve as a trusted advisor to enterprise customers, ensuring strong adoption, retention, and engagement throughout the customer lifecycle.
- Customer Advocacy: Act as the voice of the customer, capturing feedback, identifying challenges, and delivering timely solutions to improve customer outcomes.
- Data-Driven Decisions: Document and leverage Salesforce, Gainsight, Salesloft and other tools to monitor customer health, automate workflows, and track progress against goals.
- Collaboration: Coordinate with internal teams to ensure seamless onboarding, implementation, customer consultation and ongoing support for enterprise customers.
- Growth and Retention: Drive renewal and expansion efforts, actively creating new customer handoffs across customer organizations while maintaining high customer satisfaction scores.
Your Goals and KPIs
As an Enterprise Customer Success Representative, your success will be measured by:
- Customer goals and outcomes, especially retention and growth rates
- Active customer engagements
- Average customer health score
- At-risk customer percentage
- Customer satisfaction
- Expansion
What You’ll Bring
We’re looking for someone with:
Education & Experience:
- Bachelor’s degree required; advanced degree in education or educational technology preferred.
- 3+ years of professional experience in customer success, sales, or account management. Experience working with Enterprise-level accounts in EdTech is preferred.
- Experience supporting enterprise-level customers and using CRM tools including Salesforce, Gainsight and SalesLoft.
Skills & Mindset:
- Comfortable working in ambiguity, being flexible and adapting processes in a fast-changing environment.
- Strong verbal and written communication, strategic planning, and project management skills.
- Analytical and process-oriented mindset with a proven track record of quota attainment and strategy execution.
- Ability to build strong relationships with internal teams and customers.
- Self-starter, team player, and multitasker who can prioritize effectively.
Why Work with Us?
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do. As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.
The base pay range for this position is between $75,000-82,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
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McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with “like skills” based on resume and job data. To request an alternative screening process, please select “Opt-Out” when asked to “Consent to use of Automated Employment Decision Tools” during the application.
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