Enterprise Data Center Instructional Designer

Enterprise Data Center Instructional Designer

• Design and build interactive eLearning modules, microlearning, video, and scenario-based simulations covering data center operations: power distribution (UPS, generators, switchgear, PDUs), cooling and environmental systems, fire detection and suppression, physical security, cabling and rack standards, and incident response.
• Translate standard operating procedures (SOPs), methods of procedure (MOPs), emergency operating procedures (EOPs), and equipment manuals into clear, task-based learning.
• Develop assessments, knowledge checks, and hands-on practical evaluations that verify competency before staff work on live infrastructure.
• Create job aids, quick-reference guides, and performance support that technicians can use on the floor.

• Conduct needs analysis with site leaders, critical facilities engineers, and EHS to identify skill gaps, recurring incidents, and new-equipment training needs.
• Partner with subject-matter experts to capture tacit knowledge, validate technical accuracy, and review content before release.
• Align training with Uptime Institute tier requirements, NFPA 70E electrical safety, OSHA, and internal compliance standards.

• Publish and maintain content in the LMS, including SCORM/xAPI packaging, enrollment rules, and completion tracking.
• Maintain a content library and version control so every site trains to the current procedure.
• Build and support certification paths for roles such as Data Center Technician, Critical Facilities Engineer, and Shift Supervisor.

• Measure training effectiveness with completion, assessment, and on-the-job performance data; report results to operations leadership.
• Revise content based on learner feedback, audit findings, incident post-mortems, and procedure changes.
• Stay current on instructional design practice, authoring tools, and data center technology trends.

• Bachelor's degree in Instructional Design, Educational Technology, Adult Learning, or a related field, or equivalent professional experience.
• 4+ years designing and developing eLearning for technical, operational, or safety-critical audiences.
• Proven command of adult learning principles and design models such as ADDIE, SAM, or action mapping.
• Expert-level skill in at least one major authoring tool (Articulate Storyline/Rise, Adobe Captivate, or similar) and working knowledge of video editing and graphics tools.
• Hands-on experience publishing and administering content in an enterprise LMS, including SCORM, xAPI, and completion reporting.
• Demonstrated ability to turn dense technical procedures and engineering documentation into clear, accurate training.
• Strong writing, visual design, and stakeholder-management skills; comfortable interviewing SMEs and pushing for technical precision.
• A portfolio of eLearning work that shows technical or compliance content.

• Prior experience in data center operations, critical facilities, mission-critical engineering, or a similar 24x7 environment (utilities, telecom, manufacturing).
• Familiarity with data center infrastructure: UPS and battery systems, generators, switchgear, CRAC/CRAH units, chillers, BMS/DCIM platforms, and fire suppression.
• Working knowledge of NFPA 70E, OSHA 29 CFR 1910, Uptime Institute tier standards, or ISO 27001/SOC 2 training requirements.
• Certifications such as CPTD/APTD (ATD), CDCP/CDCS (EPI), CDCTP (IDCA), or Uptime Institute ATS/AOS.
• Experience with scenario-based simulation, VR/AR, or digital-twin training for equipment and procedures.
• Experience building training for distributed, multi-site, or global teams.
• Spanish or another second language relevant to site locations.

• Primarily office or remote work with regular visits to data center sites to observe tasks, film procedures, and validate content with on-floor staff.
• Travel up to 25% to data center locations, including occasional overnight travel.
• Must be able to access all areas of a data center, including raised floors, mechanical and electrical rooms, and rooftop equipment, while wearing required PPE.
• Must pass a background check and comply with site security and confidentiality requirements.

• Competitive salary range: $100,000 - $140,000 base and performance bonus program
• Dollar-for-dollar 401(k) match up to 4% that is fully vested upon enrollment
• 100% employee premiums paid by employer for medical, dental, vision, life insurance, and disability
• 4+ weeks of Paid Time Off + Sick time