The Enterprise Program Manager will lead program delivery for BetterLesson’s (BL) top accounts. This role will own the post-sale or post request for proposal (RFP) customer experience for these accounts. This role will also advise senior leaders of K-12 education organizations (e.g., districts, state agencies, nonprofit organizations, etc.) on strategy, operations, and change management. A key requirement for success in this role is an ability to lead internal cross-functional efforts by collaborating with peers from the Product, Design, Services, Go-to-Market, Engineering, and Customer Experience teams to ensure the success of each program and customer experience for assigned accounts.

This position reports to the Vice President of Customer Experience.

Here are some things you can expect to accomplish in this role:

You will advise BL’s partners on defining compelling program objectives, mapping out measurable success indicators at key checkpoints, and designing principled approaches for how they can allocate BL’s support across their workforce to reach their objectives.
You will serve as the lead on identifying renewal and expansion opportunities, liaising with other Go-to-Market leaders to promote long-term, sustainable, impactful partnerships.
You will partner with leaders across BL to design effective account team structures for each program, including clear roles and responsibilities, well-defined work streams, and consistent communication channels to support decision making and risk mitigation.
You will collaborate with BL’s partners to identify key stakeholders within their organization that are critical to the success of the program and design thoughtful program strategies to build trust, promote engagement with BL, and provide these stakeholders with tools they need to be successful.
You will manage administrative components of the customer program strategies and accounts. To include, negotiating key terms around program delivery and collaborating with BL’s partners to define a clear invoicing schedule.

About You:

You have 5-7 years of experience in customer-facing roles supporting accounts within the K-12 market, such as management consulting, enterprise-level customer success, or program management.
You have advanced knowledge of the structure, operations, and context that leaders of school systems operate within (e.g., school districts, state education agencies, etc.).
You have managed complex, cross-functional projects that require collaboration with internal and external stakeholders.
You’re excited to be the first person in this role to help BL build a repeatable effective playbook for program-level Customer Success.
You must be willing to travel up to 25% of the time to attend

We Can Offer You:

The opportunity to work with an awesome team to solve important problems.
A competitive salary.
Health and other employee benefits.
Equity in the business you are helping to build.
A flexible schedule and vacation policy.
The opportunity to spend everyday working to improve outcomes for teachers and students.

The base salary range for this role is $100,000-$150,000/year. The compensation that is offered to a successful candidate will depend on relevant education, training, experience, and job related skills of the applicant, and equity with other team members.

About BetterLesson

BetterLesson empowers K-12 teachers to build a modern classroom: learner-centered, culturally responsive, and personalized to meet the needs of all students. Instead of the conventional one-size-fits-all professional development approach, BetterLesson supports educators with differentiated support across the school year -- using a mix of self-directed online courses, remote 1:1 coaching, non-evaluative learning walks, and collaborative in-person and virtual workshops centered around targeted outcomes. All of our learning experiences are powered by the BetterLesson Lab, giving participants a centralized hub to measure outcomes of their learning and district leaders a complete picture of the impact of their professional learning program. We match each educator with a world-class coach and then leverage our technology to suggest research-backed teaching strategies aligned to their area of focus, measure impact on student learning, and improve teaching practice continuously through rapid iteration. This process leads to off-the-charts teacher love (our data shows teachers love BetterLesson more than Apple users love their iPhones), high administrator engagement, and, most importantly, dramatic teacher and student growth.

BetterLesson has raised over $30M of venture capital and grant funding, serves over 400 school districts, sees 850K+ monthly active users accessing our online lessons and strategies, and is expanding quickly.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We welcome and encourage people who are expecting and/or parents-to-be to apply to this or any other role at BL.

Thanks for checking out the Enterprise Program Manager opening.

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Thanks for checking out the Enterprise Program Manager opening.

Senior Nutrition Implementation Consultant

Senior Client Experience Operations Analyst

Customer Support Analyst, Wyzant

Customer Support Analyst, Rosetta Stone

Customer Experience Coordinator, Teachers Pay Teachers