Divurgent
Epic Certified Ambulatory Instructional Designer
🇺🇸 Remote - US
🕑 Temporary
💰 TBD
💻 Instructional Design
🗓️ June 25th, 2025
Edtech.com's Summary
Divurgent is hiring an Epic Certified Ambulatory Instructional Designer. This role involves creating and updating training materials, coordinating training tracks for Credentialed Trainers (CTs), supporting Epic upgrade education, maintaining training environments, and providing go-live support and ongoing training assistance. The position also serves as a liaison between operational educators and IS teams to ensure effective communication and training delivery.
Highlights
- Develop and facilitate training tracks for Credentialed Trainers including train-the-trainer sessions and credentialing panel participation
- Create and update a variety of training materials such as lesson plans, workbooks, quick start guides, and e-learning content
- Provide optimization education through regular communication and reeducation initiatives
- Maintain and rebuild training environments, including MST rebuilds and testing updates
- Manage Epic upgrade training including review of new features, material updates, and leading upgrade instructional designer teams
- Offer onsite go-live support and backup training assistance responding to training questions and tickets
- Act as liaison between operational educators and IS across multiple departments including Home Health, Billing, Nursing, and Ambulatory
- Coordinate class schedules and assignments for new hires and project-based training requests
- Assist with application training tickets and coordinate training logistics for new clients
- Must hold current Epic Ambulatory Certification
Epic Certified Ambulatory Instructional Designer Full Description
Epic Certified Ambulatory Instructional Designer
At Divurgent, we employ real people on our Team, not just “resources.” We firmly believe our Team is the driving force behind our successes, and because of that, we are solidly focused on evaluation, maintaining, and improving upon the Divurgent culture by integrating our ELITE Values into everything we do. Culture is the SINGLE most important component we have. We want our employees, recruits, clients, prospects, and even our competitors to feel it and believe it! Appreciating and supporting our Team Members—the people behind our success—is at the core of Divurgent’s values, mission, and goals. In addition to our Financial, Health and Wellness, and Community and Culture benefits, we offer team coffee breaks and happy hours, a book club, a grill master competition, March Madness events, a Divurgent Pets group, and team engagement programs – true testaments to the value our Team holds for Divurgent. If you have a passion for healthcare and are excited about your career and joining a TEAM, Divurgent is the place for you. We are always looking for qualified, culture-friendly candidates to join our professional and somewhat quirky family.
3 Month Remote Project Supporting CST with Possible Extension to 6 Months. Must be Epic Ambulatory Certified.
Credential CTs
• Create a training track for the CTs - offer train the trainer sessions, offer Q & A and teachback sessions, make sure CTs have shadow time, and participate in CT credentialing panels.
Create and Update Training Materials/Classes
• Creation of New Training Classes
• Lesson Plans/PowerPoints
• Workbooks
• Quick Start Guides
• Tip Sheets
• Captivates/CBLs
• LHD (Learning Home Dashboards)
• End User Proficiencies (and CT proficiencies - should be different)
Optimization Education/Reeducation
• Additional education via News at Noon and One at One.
• Direct communication with operations.
Maintain Training Environments
• MST rebuild (every six years as needed) and maintenance
Projects
• Make sure all appropriate IDs are included on project.
• Provide demos
• Training coordination
• Test ACE/PLY after MST updates after build complete when possible. - need to make analysts are sending new build to MST
• Create/update training materials
• Provide end user training/support
• Integrated testing/UAT - creating/updating script as needed, and running of script - build analysts may assist in creating the test scripts.
• Educate and support end user testing as appropriate
Epic Upgrade Training
• Review all nova notes for training
• Review and request possible removal of nova notes from What's New training
• Create and update PowerPoint for Epic upgrade training
• Create and update Epic upgrade tips and tricks
• Test in UPGPLY after it updates
• Update training materials as needed
• Attend meetings with build analysts and operations where the build analyst presents the upgrade changes.
• Lead upgrade ID team to attend upgrade meetings, share big rocks, and create N@N and O@O.
Onsite Go Live Support | IDs will provide go live support of new clients alongside CTs.
Back Up/Support
•Answer Parking Lot questions from training
•Teaching class
•Answering questions regarding training via IMs, email, phone calls
•Assisting with Cherwell training tickets (before CT forwards to build teams)
Middle Person Between Operational Educators and IS
•Work with operational educators:
HHC (Home Health Care) - Hospice ID
APT Team and AQT Team - Prelude/Cadence ID
Patient Accounting - Billing ID
CBO (Central Billing Office) - Billing ID
PPG Informatics - Ambulatory ID
Nursing Informatics - Various IDs
NPD (Nursing Professional Development) - ClinDoc ID
EDNPD - ASAP ID
Onboarding - Various IDs
CMMC (Comprehensive Medication Management Clinic) - Willow ID
Maintaining Course Catalog | Reviews and updates Course Catalog
Assist with Application Training Tickets through Cherwell |
•Analysts or CTs can assign training tickets to IDs
•Assists build team with their tickets, investigation, and workflow questions.
Class Schedule/Assignment
• Handling requests for CBLs/classes that come from operations/CTs for new hires.
• Ad hoc requests
• For various projects
• 1 on 1s
• Assigning and reviewing assessments/proficiencies as requested?
Training Coordination of Projects
• For new CC clients (certain IDs):
Determine roles and numbers of trainees
Creating class schedule and working to enroll users in appropriate classes.
Assigning appropriate CBLs designated by other IDs
Assist with determining proper end user security
Verifying training is completed (proficiencies and CBL completion as well)
Help coordinate log in labs
Any Additional Work as Directed by Manager/Director/VP
• Assists with any requested training need from manager/director/VP.
Credential CTs
• Create a training track for the CTs - offer train the trainer sessions, offer Q & A and teachback sessions, make sure CTs have shadow time, and participate in CT credentialing panels.
Create and Update Training Materials/Classes
• Creation of New Training Classes
• Lesson Plans/PowerPoints
• Workbooks
• Quick Start Guides
• Tip Sheets
• Captivates/CBLs
• LHD (Learning Home Dashboards)
• End User Proficiencies (and CT proficiencies - should be different)
Optimization Education/Reeducation
• Additional education via News at Noon and One at One.
• Direct communication with operations.
Maintain Training Environments
• MST rebuild (every six years as needed) and maintenance
Projects
• Make sure all appropriate IDs are included on project.
• Provide demos
• Training coordination
• Test ACE/PLY after MST updates after build complete when possible. - need to make analysts are sending new build to MST
• Create/update training materials
• Provide end user training/support
• Integrated testing/UAT - creating/updating script as needed, and running of script - build analysts may assist in creating the test scripts.
• Educate and support end user testing as appropriate
Epic Upgrade Training
• Review all nova notes for training
• Review and request possible removal of nova notes from What's New training
• Create and update PowerPoint for Epic upgrade training
• Create and update Epic upgrade tips and tricks
• Test in UPGPLY after it updates
• Update training materials as needed
• Attend meetings with build analysts and operations where the build analyst presents the upgrade changes.
• Lead upgrade ID team to attend upgrade meetings, share big rocks, and create N@N and O@O.
Onsite Go Live Support | IDs will provide go live support of new clients alongside CTs.
Back Up/Support
•Answer Parking Lot questions from training
•Teaching class
•Answering questions regarding training via IMs, email, phone calls
•Assisting with Cherwell training tickets (before CT forwards to build teams)
Middle Person Between Operational Educators and IS
•Work with operational educators:
HHC (Home Health Care) - Hospice ID
APT Team and AQT Team - Prelude/Cadence ID
Patient Accounting - Billing ID
CBO (Central Billing Office) - Billing ID
PPG Informatics - Ambulatory ID
Nursing Informatics - Various IDs
NPD (Nursing Professional Development) - ClinDoc ID
EDNPD - ASAP ID
Onboarding - Various IDs
CMMC (Comprehensive Medication Management Clinic) - Willow ID
Maintaining Course Catalog | Reviews and updates Course Catalog
Assist with Application Training Tickets through Cherwell |
•Analysts or CTs can assign training tickets to IDs
•Assists build team with their tickets, investigation, and workflow questions.
Class Schedule/Assignment
• Handling requests for CBLs/classes that come from operations/CTs for new hires.
• Ad hoc requests
• For various projects
• 1 on 1s
• Assigning and reviewing assessments/proficiencies as requested?
Training Coordination of Projects
• For new CC clients (certain IDs):
Determine roles and numbers of trainees
Creating class schedule and working to enroll users in appropriate classes.
Assigning appropriate CBLs designated by other IDs
Assist with determining proper end user security
Verifying training is completed (proficiencies and CBL completion as well)
Help coordinate log in labs
Any Additional Work as Directed by Manager/Director/VP
• Assists with any requested training need from manager/director/VP.
Our Team: Divurgent is a solutions provider focused on what matters most to our client partners. We disrupt the typical value equation by using data-infused, flexible, and scalable solutions that demonstrate and quantify value for our partners. We are committed to IT evolution, deploying tailored solutions that help our client partners achieve improved operational effectiveness, financial performance, and quality of customer experience. Our ELITE Values – Excellence, Learning, Innovation, Trust, Enthusiasm – drive us to be and do more to redefine healthcare consulting, transforming healthcare for our clients and the communities they serve. We are passionate about providing innovative solutions that offer our clients the opportunity to improve customer experiences and enhance operational efficiencies. Staying true to our values, mission, and our vision of a passionate Team has given us the tools to be a successful firm both externally and internally, growing both as a company and as a Team. Our Mission: Your partner in digital acceleration. Our Vision: Advisory firm of choice for leading healthcare organizations and talent.
Job Details
Job Order Type :
Consulting Engagement
Work place Type :
Remote
State :
USA
Covid-19 Vaccine Required:
No
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