Events Management Operations Coordinator

MA

1 yr

• Process a high volume of event reservations and requests annually using the University’s Event Management Software.
• Coordinate the event reservation process by working closely with clients, campus partners, and key stakeholders to facilitate event planning, approvals, and logistics.
• Provide exceptional customer service to students, staff, campus partners, and other stakeholders throughout the event planning and reservation process.
• Assist patrons with submitting requests for campus spaces and events and provide guidance regarding applicable procedures, requirements, and approvals.
• Review event requests and coordinate with appropriate University departments and campus partners to ensure events are properly planned and approved.
• Monitor event details, timelines, and requirements to support the safe, efficient, and successful execution of events on campus.
• Communicate University event policies, procedures, guidelines, and requirements to clients, campus partners, and other stakeholders.
• Ensure event requests and activities are consistent with University policies, procedures, and applicable safety requirements.
•  Serve as a knowledgeable resource regarding campus event processes, space reservations, approvals, and the services provided by the University Events Office.
•  Collaborate with internal departments and campus partners to identify and resolve event-related concerns, scheduling conflicts, and operational issues.
•  Maintain accurate event records, reservation information, documentation, and related data within the Event Management Software.
•  Assist with the development, implementation, management, and communication of University event policies and procedures.
•  Identify potential event concerns or conflicts and work proactively with clients and campus partners to develop appropriate solutions.
•  Maintain a current working knowledge of the essential functions, services, policies, and responsibilities of the University Events Office.
•  Perform additional duties, special assignments, and operational support tasks as required.

•  Knowledge of event management practices, reservation processes, space scheduling, customer service principles, and event-related policies and procedures.
•  Experience managing multiple events, reservations, requests, or projects in a fast-paced environment.
•  Experience providing professional customer service and communicating effectively with clients, students, employees, campus partners, and other stakeholders.
•  Ability to interpret and apply University policies and procedures consistently while exercising sound judgment in event planning and customer service situations.
•  Strong organizational skills with the ability to manage a high volume of requests, prioritize competing responsibilities, and meet deadlines.
•  Strong written and verbal communication skills with the ability to communicate policies, procedures, requirements, and event information clearly and professionally.
•  Ability to build and maintain effective working relationships with clients, campus partners, University departments, and key stakeholders.
•  Strong attention to detail and the ability to maintain accurate records and documentation.
•  Ability to work independently while also collaborating effectively as part of a team in a dynamic, customer-focused environment.