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University of North Carolina at Chapel Hill

Executive Director of ServiceFirst Coordination of Outcomes, Performance, and Effectiveness (SCOPE)

🇺🇸 Chapel Hill, NC

🕑 Full-Time

💰 TBD

💻 Project Management

🗓️ October 16th, 2025

Tableau

Edtech.com's Summary

University of North Carolina at Chapel Hill is hiring an Executive Director of ServiceFirst Coordination of Outcomes, Performance, and Effectiveness (SCOPE). This role leads a team to integrate assessment, planning, and performance data into a unified framework that drives operational improvements and accountability across Finance and Operations. The Executive Director coordinates data-driven planning, performance measurement, institutional effectiveness strategies, and manages a service feedback strategy to enhance administrative services.

Highlights
  • Lead the SCOPE team managing data integration for performance measurement and operational improvement.
  • Coordinate data-driven planning and institutional effectiveness across Finance and Operations.
  • Develop continuous improvement plans based on valid, actionable data aligned with institutional goals.
  • Manage service feedback strategies to evaluate responsiveness, collaboration, transparency, and accountability.
  • Required: Relevant post-baccalaureate degree plus 3+ years experience or bachelor's degree with 5+ years of related professional experience.
  • Five years' experience in evaluation, planning, or assessment using data for decision-making.
  • Preferred skills: Leadership, staff development, advanced statistical and analytical skills, proficiency with data visualization/business intelligence tools like Tableau.
  • Strong project management, communication, and collaboration abilities expected.
  • Position reports to Associate Vice Chancellor of Organizational Strategy and Performance within Finance and Operations.
  • Full-time, permanent staff position within VC Finance and Operations department.