Illinois State University
Extra Help IT Support Analyst
🇺🇸 Normal, IL
🕑 Temporary
💰 $23 per Hour
💻 Information Technology
🗓️ July 9th, 2025
Edtech.com's Summary
- Provide on-site IT support for College of Arts and Sciences departments and affiliated personnel.
- Perform first and second level support using ServiceNow and follow documented procedures or team lead guidance.
- Support includes in-person, phone, chat, email, and remote desktop troubleshooting.
- Handle Windows, Mac, and Linux operating systems in networked environments.
- Work up to 28 hours per week, typically between 8:00am and 4:30pm Mondays through Fridays.
- Compensation is $23.00 per hour with eligibility to participate in the University’s 403(b) retirement plan.
- Requires high school diploma or equivalent plus six months experience in IT support and customer service.
- Must demonstrate punctuality, organization, discipline, and professional communication skills.
- Physical requirements include ability to lift up to 25 lbs., move about campus, and work under desks.
- Extra Help employment is limited to 900 total hours and does not guarantee permanent employment.
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