Edtech.com's Summary

Risepoint is hiring a Faculty & Systems Enablement Lead who will manage and improve the infrastructure and systems supporting professional learning programs. This role oversees learning management platforms, analyzes feedback and data to identify improvements, and facilitates sessions to share insights and foster collaboration with internal teams and external partners.

Highlights

Manage and evolve learning management systems and faculty-facing platforms, ensuring smooth professional learning operations.
Analyze survey and feedback data to identify trends and opportunities for program enhancement.
Build dashboards and trackers to visualize outcomes and support data-driven insights.
Maintain documentation and knowledge bases for consistent professional learning development operations.
Design and facilitate internal and partner-facing learning sessions and customer voice meetings.
Require expertise in AI tools, LMS administration, survey platforms, and content management systems.
4+ years experience in instructional design, educational technology, or related roles; Bachelor's or Master's degree preferred.
Preferred skills include WordPress with Elementor, knowledge of Quality Matters, OLC, and WCAG standards, and experience automating reporting and managing instructional technology tools.
Ability to travel up to 20% of the time.
Comprehensive benefits including PTO, holidays, medical, dental, vision, life and disability insurance, retirement plan, parental leave, wellness programs, and tuition reimbursement.

Faculty & Systems Enablement Lead Full Description

Faculty & Systems Enablement Lead

US - Remote

Full time

Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.

The Faculty & Systems Enablement Lead in Risepoint Academic Services leads the infrastructure, systems, and insight-generation functions that make our team’s work scalable, sustainable, and high-impact. With a focus on systems enablement, continuous improvement, and customer voice, this role builds and maintains the operational and analytical foundation that powers professional learning for internal teams and external partners.

This role will manage the systems and tools that keep our professional learning programs running smoothly. The position will oversee online learning platforms, websites, and automated workflows that support faculty and partners. In addition to managing the systems, this position will also analyze data and feedback to identify trends, build reports, and recommend improvements that strengthen our programs. In collaboration with the Director, this role will design and facilitate sessions that share insights, foster collaboration, and highlight best practices. Overall, this role helps ensure our learning experiences are reliable, efficient, and impactful.

This role is ideal for a proactive, systems-minded professional who combines a deep understanding of educational operations with a sharp eye for patterns, signals, and strategic improvements.

Key Duties and Responsibilities

Systems & Platform Enablement

Oversee current learning management systems to support professional learning operations and contribute to the evolution of these systems by researching new technologies, providing input on decisions, and supporting implementation efforts.
Manage the structure, content, automation, maintenance, and continuous improvement of faculty- and partner-facing platforms, including the Learning Management System (LMS) and faculty-facing website.
Create and maintain internal documentation and knowledge bases to ensure consistency and clarity in PLD operations.

Data, Feedback & Continuous Improvement

Contribute to the design and analysis of surveys and customer voice data, while helping define and improve processes for analyzing and presenting insights that highlight trends and opportunities for product, content, and communication improvements.
Build and maintain dashboards and trackers that visualize feedback and PLD outcomes, ensuring data is organized and summarized for others to analyze and translate into business insights.
Establish and manage structured content update cycles using data, sentiment, and audit insights.
Implement performance monitoring, content tagging, and system audits to surface opportunities for increased operational efficiency.
Contribute to the upkeep and enhancement of the guided self-service course revision workflow, representing the unit in internal team discussions to support cross-functional alignment.

Facilitation & Knowledge Sharing

Model and support facilitation best practices in live and asynchronous learning events to foster learning across teams and partners.
Design and lead high-impact internal sessions such as insight briefings, retrospectives, and peer-learning events.
Facilitate customer voice sessions, assisting with faculty interviews, workshops, and community engagements while helping to manage real-time challenges and keep sessions on track.

Qualifications

Education

Bachelor’s or Master’s degree in Educational Technology, Information Science, Learning Analytics, Instructional Design, or related field, or equivalent professional experience.

Experience:

4+ years of experience in instructional design, learning operations, educational technology, instructional systems design, or process/data improvement roles.
Expertise with AI tools, LMS administration, survey platforms, and digital asset/content management.
Demonstrated expertise in building and maintaining internal systems, knowledge platforms, and process automation.
Experience analyzing qualitative and quantitative data from surveys and other forms of user feedback to inform learning and product decisions.
Preferred Qualifications:
- Experience with WordPress or similar CMS platforms (Elementor preferred).
- Working knowledge of Quality Matters, OLC, and WCAG standards.
- Background in automating reporting or developing dashboards for internal/external stakeholders.
- Experience maintaining instructional technology tools (e.g., chatbots, prompt libraries, LMS components).
- Experience as a university instructional designer, faculty member, or course facilitator in online/blended modalities.

Travel Requirements

Ability to travel up to 20% of time

Risepoint offers the following comprehensive benefits:

18 days PTO + Winter Shutdown
12 designated holidays + 1 floating holiday
Medical – four options
Dental
Vision
Life & Disability (company paid)
Flexible Spending Account & Health Savings Account
Retirement plan with company match
Maternity / Paternity / Parental Leave (company paid)
Volunteer Time Off

Supplemental Benefits:

Wellness program
Alternative medicine options
Pet discounts
Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development:

Continuous Professional and Leadership Development Programs
Tuition Reimbursement for employees and their dependents
Rewards & Recognition programs

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Original Job Description

Faculty & Systems Enablement Lead

US - Remote

Full time

This role is ideal for a proactive, systems-minded professional who combines a deep understanding of educational operations with a sharp eye for patterns, signals, and strategic improvements.

Key Duties and Responsibilities

Systems & Platform Enablement

Oversee current learning management systems to support professional learning operations and contribute to the evolution of these systems by researching new technologies, providing input on decisions, and supporting implementation efforts.
Manage the structure, content, automation, maintenance, and continuous improvement of faculty- and partner-facing platforms, including the Learning Management System (LMS) and faculty-facing website.
Create and maintain internal documentation and knowledge bases to ensure consistency and clarity in PLD operations.

Data, Feedback & Continuous Improvement

Contribute to the design and analysis of surveys and customer voice data, while helping define and improve processes for analyzing and presenting insights that highlight trends and opportunities for product, content, and communication improvements.
Build and maintain dashboards and trackers that visualize feedback and PLD outcomes, ensuring data is organized and summarized for others to analyze and translate into business insights.
Establish and manage structured content update cycles using data, sentiment, and audit insights.
Implement performance monitoring, content tagging, and system audits to surface opportunities for increased operational efficiency.
Contribute to the upkeep and enhancement of the guided self-service course revision workflow, representing the unit in internal team discussions to support cross-functional alignment.

Facilitation & Knowledge Sharing

Model and support facilitation best practices in live and asynchronous learning events to foster learning across teams and partners.
Design and lead high-impact internal sessions such as insight briefings, retrospectives, and peer-learning events.
Facilitate customer voice sessions, assisting with faculty interviews, workshops, and community engagements while helping to manage real-time challenges and keep sessions on track.

Qualifications

Education

Bachelor’s or Master’s degree in Educational Technology, Information Science, Learning Analytics, Instructional Design, or related field, or equivalent professional experience.

Experience:

4+ years of experience in instructional design, learning operations, educational technology, instructional systems design, or process/data improvement roles.
Expertise with AI tools, LMS administration, survey platforms, and digital asset/content management.
Demonstrated expertise in building and maintaining internal systems, knowledge platforms, and process automation.
Experience analyzing qualitative and quantitative data from surveys and other forms of user feedback to inform learning and product decisions.
Preferred Qualifications:
- Experience with WordPress or similar CMS platforms (Elementor preferred).
- Working knowledge of Quality Matters, OLC, and WCAG standards.
- Background in automating reporting or developing dashboards for internal/external stakeholders.
- Experience maintaining instructional technology tools (e.g., chatbots, prompt libraries, LMS components).
- Experience as a university instructional designer, faculty member, or course facilitator in online/blended modalities.

Travel Requirements

Ability to travel up to 20% of time

Risepoint offers the following comprehensive benefits:

18 days PTO + Winter Shutdown
12 designated holidays + 1 floating holiday
Medical – four options
Dental
Vision
Life & Disability (company paid)
Flexible Spending Account & Health Savings Account
Retirement plan with company match
Maternity / Paternity / Parental Leave (company paid)
Volunteer Time Off

Supplemental Benefits:

Wellness program
Alternative medicine options
Pet discounts
Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development:

Continuous Professional and Leadership Development Programs
Tuition Reimbursement for employees and their dependents
Rewards & Recognition programs

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

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Faculty & Systems Enablement Lead

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