Edtech.com's Summary

Portillo's is hiring a Field Learning Manager to own and execute field training programs that enhance operational excellence across its restaurants. The role involves designing, deploying, and continuously improving training initiatives while collaborating closely with operations and learning teams to ensure successful implementation and measurable impact.

Highlights

Own and manage portfolios of field training programs, including culinary and station training
Translate training strategies into actionable programs from design through deployment and sustainment
Partner with operations, field leadership, and Learning & Development teams to align training with business needs
Create engaging, scalable training content that supports operational performance and brand standards
Monitor and improve program effectiveness using feedback and performance metrics
Manage multiple projects simultaneously with clear priorities, timelines, and accountability
Bachelor's degree in Instructional Design, Education, Organizational Development, HR, or related field required
Minimum five years experience in field training, instructional design, or learning and development roles
Experience in restaurant, retail, or hospitality environments strongly preferred
Compensation ranges from $95,000 to $115,000 annually plus discretionary bonuses and benefits including medical, dental, vision, 401(k) with company match, and paid time off

Field Learning Manager Full Description

Field Learning Manager

Oak Brook, IL

Full time

POSITION SUMMARY:

The Field Learning Manager owns and executes defined portfolios of field training programs that support operational excellence across Portillo’s restaurants. This role ensures field training programs are designed, deployed, and continuously improved with strong operational discipline, measurable impact, and consistent execution across markets.

Reporting to the Senior Field Training Manager, this role translates training vision and strategy into actionable programs, ensuring initiatives move efficiently from concept to field execution. Responsibilities include hands-on instructional design, end-to-end program ownership, and oversight of delivery across core training programs such as culinary and station training, as well as new initiatives, pilots, and operational rollouts.

This role is ideal for an execution-focused learning leader who thrives in fast-paced operational environments, manages multiple programs simultaneously, and builds strong partnerships to ensure successful adoption in the field.

This is a hybrid position based at the Portillo’s Restaurant Support Center in Oakbrook, Illinois with on-site presence required Tuesday through Thursday.

CORE RESPONSIBILITIES

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:

Family: Work together to make everyone feel at home, and we step up when someone needs help

Build strong, collaborative partnerships with Operations, field leadership, and Learning & Development teams to ensure training solutions meet operational realities
Proactively partner with stakeholders to align training delivery with business needs, operational timing, and restaurant execution requirements
Serve as the primary owner and point of contact for assigned training portfolios, ensuring clear communication and accountability

Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness

Own end-to-end execution of assigned training programs from design through field deployment and sustainment
Design, develop, and continuously improve training content and learning experiences that drive operational performance and consistency
Ensure all training solutions reinforce brand standards, operational expectations, and guest experience priorities

Monitor program effectiveness using feedback and performance indicators, driving updates and improvements as needed

Energy: We move with urgency and passion, while maintaining attention to detail

Manage multiple programs and projects simultaneously while maintaining clear priorities, timelines, and execution accountability
Execute initiatives aligned to training strategy and operational priorities while maintaining flexibility to respond to evolving business needs
Lead coordination of launches, pilots, and updates to ensure smooth implementation across restaurants
Monitor progress and proactively identify and mitigate risks that could impact successful rollout or adoption

Fun: We entertain our guests, we connect authentically, and we make each other smile

Develop engaging and practical learning experiences that support fast adoption and ease of execution in restaurants
Actively gather and incorporate field feedback to continuously improve clarity, usability, and relevance of training materials
Ensure training solutions balance operational demands with learner experience, supporting teams without adding unnecessary complexity
Other duties as assigned

ORGANIZATION RELATIONSHIPS

Works closely with Learning & Development, Operations leadership, People Business Partners, and field leaders to drive adoption and effectiveness of training programs

QUALIFICATIONS

Educational Level/Certifications

Bachelor’s degree in Instructional Design, Education, Organizational Development, Human Resources, or a related field required

Work Experience, Qualifications, Knowledge, Skills, Abilities

Minimum of five years of experience in field training, learning and development, instructional design, or related roles
Demonstrated success owning learning programs from design through deployment and ongoing program management
Strong instructional design capability with experience creating scalable, field-ready training programs
Proven ability to manage competing priorities and multiple programs simultaneously in fast-paced environments
Ability to influence cross-functional partners and drive alignment without direct authority
Strong organizational and time management skills
Comfortable working in fast-paced, operations-driven environments requiring agility and responsiveness
Experience in restaurant, retail, or hospitality environments strongly preferred

Travel Requirement

Travel required as needed to support site visits, pilots, and program launches, estimated at 10–15% annually.

RSC (all) & PFS Management

Hot dog! The pay range for this role is $95,000.00 - $115,000.00. Your actual compensation will depend on experience, location, and/or additional skills you bring to the table.

This position is also served with:

Participation in a discretionary bonus program based on company and individual performance, among other ingredients
A monthly technology reimbursement
Quarterly Portillo’s gift cards
A bun-believable benefits package that includes medical, dental, and vision insurance along with paid time off, life insurance, and our 401(k) plan with a company match
Learn more about our benefits here

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

Original Job Description