Financial Aid Advisor

The Financial Aid Advisor is responsible for providing guidance and assistance to students and families in navigating the financial aid process. This role involves evaluating student eligibility for financial aid, advising on funding options, and ensuring compliance with federal, state, and institutional regulations. The Financial Aid Advisor plays a critical role in helping students access the resources they need to achieve their educational goals.  

• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family for all eligible Concorde and UTI programs of study.
• Flexible Time Off for Exempt Employees (FTO): Take time off as needed with no limit, no accrual, and full pay—just get approval in advance.
• Accrued Vacation for Full-Time and Part-Time Non-Exempt Employees: Full-Time employees accrue 2 weeks of paid vacation per year and Part-Time employees accrue based on the number of hours worked each week. This is in addition to paid holidays and paid sick leave. 
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days.
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby.
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents.
• Pet Insurance: Competitive coverage for your furry family members through ASPCA.
• Health Plan Enrollment: 30 days to choose your health plan with coverage starting after one full month of employment.

• Provide one-on-one counseling to students and families regarding financial aid options, application processes, and eligibility requirements 
• Assist in the completion of financial aid forms, including the Free Application for Federal Student Aid (FAFSA), the Master Promissory Note, and other institutional documentation 
• Offer guidance on budgeting, financial literacy, and loan repayment strategies 
• Evaluate and process financial aid applications in accordance with federal, state, and institutional policies 
• Determine student eligibility and award financial aid packages, including grants, scholarships, loans, and work-study programs 
• Monitor and verify documentation for accuracy and compliance 
• Stay informed about changes in federal, state, and institutional financial aid regulations 
• Facilitate financial aid practices that meet compliance standards and maintain accurate records 
• Prepare and submit required reports to governing agencies 
• Understand and comply with all applicable Federal regulations/procedures per the annual Federal Handbook 
• Collaborate with other departments to support student success and resolve financial aid-related issues 
• Conduct workshops, presentations, and outreach activities to educate students and families about financial aid opportunities 
• Conduct entrance interviews and exit interviews as required by Federal regulation 
• Maintain accurate records of student interactions and financial aid determinations using appropriate software systems 
• Generate reports and analyze data to identify trends and improve processes 
• Other duties as assigned. 

• High School diploma (or GED) (required) and one (1) year experience working in financial aid - or - Associate degree in relevant field (preferred)  
• Minimum of one (1) year of experience performing data entry and professional customer service experience (required) 
• One (1) year of experience in a proprietary online higher education environment (preferred)  
• Must not currently be in default on any Federal Student Loans or go into default on any Federal Student Loans while employed 

• Knowledge of federal and state financial aid regulations and policies (preferred) 
• Proficiency with financial aid systems (e.g., Anthology, PowerFAIDS) (preferred) 
• Proficiency with Microsoft Office Suite 
• Work effectively with diverse populations and build rapport with students and families 
• Accurately interpret and apply financial aid regulations  
• Explain complex financial aid concepts in a clear and accessible manner 
• Adapt to changing regulations, technologies, and institutional priorities

• Able and willing to: 
  • Communicate, think, learn, and reason 
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks 
  • Safely ambulate and/or maneuver when on-site at Company locations 
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility 
• Ability to use good judgment, problem-solving and decision-making skills 
• Ability to maintain confidentiality and manage sensitive information with discretion 
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously 
• Ability to gain, understand and apply information and data as it relates essential functions of the position 
• Ability to foster long-term relationships with stakeholders 

• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises. 
• This position is designated as Variable. This position is eligible for a remote, hybrid and/or on campus work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation. 
• Travel Requirements 
  • No travel required