Gateway Community & Technical College
Financial Aid Advisor I
🇺🇸 Hybrid - Edgewood, KY
🕑 Full-Time
💰 $37K
💻 Financial Aid
🗓️ December 17th, 2025
Edtech.com's Summary
- Counsels students and families on financial aid processes and evaluates their financial circumstances.
- Provides assistance through various communication channels, including in-person, phone, virtual meetings, email, and text.
- Manages processing, scanning, retention, and destruction of financial aid documents in compliance with policies.
- Trains and supervises student workers in the financial aid office.
- Runs and manipulates financial aid reports using Microsoft Excel for communication and Pell Grant reconciliation.
- Requires proficiency in Microsoft Office applications: Excel, Forms, Outlook, Teams, SharePoint, Word.
- Minimum qualifications include a bachelor’s degree (or equivalent) and up to 2 years of related experience.
- Preferred qualification is direct financial aid operation experience in higher education.
- Must have strong communication, customer service skills, and knowledge of financial aid regulations.
- Salary starts at $37,000 with a 12-month contract term and includes competitive benefits such as health coverage, tuition reimbursement, retirement plan, paid holidays, and employee assistance program.
Financial Aid Advisor I Full Description
Total Rewards
- Exceptional health care, vision, and dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
Job Summary
This position serves as initial contact for students and their families, utilizing broad-based knowledge of financial aid regulations and processes. In addition to heavy student contact, this position manages document scanning and retention for the office. Recognizes and escalates unusual situations or problems. Identifies opportunities to improve daily work outcomes.
Job Duties:
Counsels students on the financial aid process, evaluates financial circumstances of students and families to better explain options available to them, and assists with reporting as needed to facilitate the awarding of financial aid to qualifying students. Provides assistance to students and parents in person, by phone, virtual meetings, email, tickets, or texts. This would include assistance with FAFSA completion in individual appointments or in a group. Assist with both on and off-campus enrollment activities as needed.
Office lead in collecting financial aid data. Processes, scans, and determines retention needs of financial aid documents with the assistance of student employees. Ensures quality assurance and coordinates records destruction in compliance with the records retention schedule and established policies and procedures. Trains and mentors student workers and new team members.
Assists faculty and staff in supporting students with financial aid inquiries. Communicates effectively with peers and supervisors by exchanging standard information and applying strong listening skills and clear written and verbal communication.
Runs and manipulates reports in Excel and uses results to send targeted emails to students. Runs and reviews Pell reports daily to assist with Pell Grant reconciliation.
Hires and supervises student employees working in financial aid department; provides training in financial aid tasks; reviews and signs time sheets to ensure accuracy in work hours and payment.
Contact students whose financial aid refund checks have been returned as non-deliverable. If no contact is able to be made and required updates made by the student, inform Financial Aid Coordinators of the need to return funds to the appropriate program.
Minimum Qualifications:Bachelor's degree or equivalent, entry level to 2 years experience
Professional and courteous communication at all levels, both internally and externally. Self-discipline, decision making skills, empathy and compassion for those requesting assistance, and ability to work early evenings.
In order to perform all job responsibilities, applicants may not be in default on a federal student loan
Detail-oriented, self-motivated, ability to work independently and adapt seamlessly to fast-paced, dynamic environments.Skilled in engaging and supporting students from different cultural and socioeconomic backgrounds.
Excellent verbal and written communication skills.
Proven ability to manage multiple priorities effectively and meet tight deadlines.
Proficient in Microsoft Office (Excel, Forms, Outlook, Teams, SharePoint, Word)
Preferred Qualifications:Direct experience in financial aid operation in a higher education setting.
Additional Skills Requested:
Position requires independent decisions and recommendations regarding identification of individuals requiring manual intervention when situations do not conform to system protocol.Strong customer service and communication abilities
Knowledge of financial aid regulations and processes
Proficiency with student information systems and document management tools
Excellent attention to detail and accuracy
Ability to prioritize tasks in a fast-paced environment
Problem-solving and conflict resolution skillsUnderstanding of FERPA and confidentiality standards
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